Mary A. Lackovich

*** ***** ***** ***** ********, WI 53559 Home Phone 608-***-**** Cell 608-

***-**** acco22@r.postjobfree.com

PROFILE

Highly professional Account Manager. Building strong relationships with

customers' senior management and account management staff. Develops a

business partnership that promotes opportunities for growth and revenue

while supporting the customer's growth objectives. Optimize service to

customers by identifying their needs and providing solutions within the

scope of contracted services. Identifying current and future services

requirements by establishing personal rapport with key individuals who

understand service requirements. Serving as a subject matter expert to

customers by providing high level product and service information.

Demonstrates the impact of services for cost reductions and operations

improvements. Manage contract and scope of work to ensure proper services

are provided. Up-selling more services to existing customers. Facilitates

and performs the implementation process, connects Operations, Finance and

Clinical areas to the new client. Communicates with staff regarding changes

to services assigned to contract. Serve as key member of the implementation

team, .participating in quality assurance meetings.

SELECTED ACHEVEMENTS

Recognized with an Exemplary Employee Award in 2006 (awarded in 2007) to

the top 1% of employees: from DMS Imaging

PROFESSIONAL EXPERIENCE

Saint Jude Hospice Madison, WI

Hospice Liaison

June 22, 2012 - November 30, 2012

Helping the communities with end of life issues

MobilexUSA - Digital X-Ray, EKG, Ultrasound Services - Columbus, Ohio

Account Manager

September 1, 2008 to May 8, 2012

Account Management and Sales of Diagnostic Imaging services to Skilled

Nursing Facilities, Assisted Living Facilities, State Prisons and Home

Health and Hospice Agencies in WI and IL

. Highly detailed databases of Administrators, DON's at all facilities.

. Increased volume of exams and revenue.

. Increased market share.

. Signed contracts

DMS Imaging - Fargo, ND

Customer Service Specialist

May 4, 2004 to September, 2008

Office support profession servicing the customer.

. Scheduling and dispatching appointments.

. Answering questions from patients and providers,

. Handled and assisted in the billing processes from Medicare/Medicaid

to private pay including collections.

. Information entered into data bases.

. Handled the after hour's calls from customers and techs.

. Qualified and dispatched calls out to the techs.

Attic Angel Place - Middleton, WI

March, 2002 to May, 2004

Accounting Assistant

A/R responsibilities for Health Care Center, Assisted Living, Independent

Apartments and Duplex residents. Medicare A and B, private insurance

billed. Worked with all facility departments to insure proper charges.

Reconciled resident's statements.

. Accounts receivables for Medicare, private pay and independent and

assisted living residents.

. Worked with a medical data base.

. Maintained resident files

Mothers Care - Marshall, WI

Guardian/Caregiver

May, 2000 to Dec. 2001

Worked to maintain quality of life of parent with Alzheimer's.

. Provider daily cares.

. Enriched her activities with music, food, travel and storytelling.

. Developed critical understanding of key elderly care issues related to

medication management, Medicare Part A & B.

. Joined groups (Colonial Club's) and courses (The long good-bye)

relating to caregivers and Alzheimer's.

Actra Rehab - Madison, WI

Office Manager Billing Specialist -

May, 2000 to June, 2000

Scheduled appointments. Assisted in castings, measurements, fittings for

customers needs of prosthetics.

. Filed all insurances and billed patients and collections.

. Verified insurances and referrals for services.

. Collected long outstanding balances due from patients.

Sun Prairie Health Care Center - Sun Prairie, WI

Business Office Manager

June, 1999 to Oct. 1999

AP/AR of all statements related to vendors, Medicare, Medicaid, private

pay, insurances.

. General Ledger for Medicare/Medicaid.

. Hand written statements for private pay.

. Reception of all incoming calls

Tri-County Mobile/PPX - Columbus, WI

Business Manager May, 1999 to Oct. 1999

A/R, collections

. Filing all insurances, billing facilities and patients for services

provided.

. Collected outstanding debts.

. Worked with Medicare/Medicaid

. Detailed data base entry.

American Mobile/Symphony Mobilex - Madison, WI

Receptionist/Dispatcher/Billing Clerk Feb. 1997 to May, 1999

Ensured all exams, reports and billing information were completed and

correct.

. Answered all incoming calls.

. Qualified all orders for exams.

. Dispatched technologists to facilities.

. Verified requisition sheets for correct or missing information.

. Detailed data billing entry using a internet portal.

. Called customers with verbal results.

. Faxed all hard reports to customers/ physicians.

. Maintained customer files

Wisconsin Physicians Service/CHAMPUS- Madison, WI

Customer Service Representative Feb, 1992 to May, 1996

Handled phone/written inquiries from beneficiaries, providers as to claim

status.

. Requested information needed to complete a claim in progress..

. Adjusted claims.

. Resolution of other health insurance.

. Redirected inquiries to appropriate departments.

Family Service - Madison, WI

Billing/Credit Manager Aug. 1989 to Feb. 1991

A/R, Collection

. Filing all insurances, for clients regarding services provided.

. Collected outstanding debts.

. Worked with Medicare/Medicaid.

. Helping to develop a customer data base

. Verified payer source and co-pays.

. Worked with clients that were under court order for services.

. Worked with accountant to reconcile bank deposits.

Dr. Peter A. McKenna - Madison, WI

Podiatric Assistant Sept. 1983 to Aug. 1989

Office Support, Surgical Assistant

. Filing all insurances, for patient services provided.

. Collected outstanding debts.

. Worked with Medicare/Medicaid and private insurances.

. Verified payer source/referrals and co-pays.

. Readied patient for exam with doctor.

. X-rayed patients.

. Castings for shoes and orthotics.

. Bandaged, Strapping or tapings

. Increased revenue by 25%.

EDUCATION

Madison Central High School - Madison, WI

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