Customer Service Help Desk

Steve Evans 313-***-****

** *. ********* **********@*****.***

Detroit, MI 48202

Technical Skills

Microsoft Server 2003 AS400/Mainframe

Windows XP, Vista & 7 CA Service Desk (Knowledge Base)

MS Office Suite 07 & 10 Phone Systems – Aspect, CISCO

Employment Experience

Help Desk Technician (Stefanini-ALCOA) Southfield, Michigan

2010 - Present

• Troubleshoot HW/SW and Networking issues for computer national/international customers.

• Provide customer service/help desk support and training on HW/SW to end users .

• Problem solving and resolving customer technical issues with HW/SW and applications.

Field Inspector SafeGuard Properties, INC. Brooklyn Heights, Ohio

2003 - 2008

• Residential inspections for property occupation. Prepared property occupancy reports.

• Interior property inspections of abandoned and foreclosed properties for damages.

• Validation of insurance repair work through scheduled visits, photos and damage reports.

Instructor / Tutor ARESS Academy Southfield, Michigan

2002 - 2003

• Technical instruction of computer repair/maintenance for 20 adult students.

• Administration of student records and attendance for HOPE IV sponsored program.

System Analyst University Pediatricians Detroit, Michigan

1997 - 2000

• Managed billing database for accounting department and posted received payments.

• Expedited changes and revisions to diagnosis codes and fee schedules.

• Administered network permissions and passwords for employees at billing office.

System Clerk Detroit Newspaper Agency Detroit, Michigan

1992 - 1995

• Maintained workstation systems for Telemarketing/Retention Departments.

• Generated calling lists for Telemarketing/Retention Departments in Marketing Division.

• Trained employees on terminal operations for Telemarketing and Retention Departments.

Manifest Operator

• Maintained daily product count for Regional and District managers of Marketing Division.

• Generated "Day-End" product count for Home Delivery, Retail, NIE, State and Out-of-State.

Education

Associates of Science (Pursuing) Computer Information Systems

Wayne County Community College, Detroit, MI

Certificate of Completion Business Training Program

Detroit Entrepreneurial Institute, INC., Detroit, MI

Volunteer Experience

2003 - 2009 Parent Advisory Board George Crockett Academy Detroit MI

• Served as Board member and Sergeant at Arms for events, awards and special activities for school functions.

REFERENCES PROVIDED UPON FURTHER REQUEST

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