Customer Service Manager
Resume:
Leonard Bambach
Sugar Grove IL 60554
***.*******@*****.***
Transportation & Operations Manager
Dynamic Operations and Transportation professional seeking a mid-management
position whose goal is growth, retention, logistics, and safety. Possess a
cooperative management style with strong leadership qualities and ability to
self-motivate and succeed. Focused knowledge in Operations and in the creation
of new concepts and forward thinking innovations to better streamline
profitable implementations. Exceptional cross-functional management skills
necessitating the oversight of multiple departments and third party members.
areas of strength and expertise
Operations Management Team Management OSHA Regulations
Transportation Cross Functional Skills Project Management
Safety Management Supervision & Leadership Relationship Building
Professional Experience
National Van Lines February 2005-September 2013
Vice President of Operations
September 2010 - September 2013
As Vice President oversaw Driver Recruitment, Operations Department and
Safety Department, also accounted for all safety training and regulations
required for agencies and drivers. Directed and managed the creation of an
online driving recruitment tool to help direct potential five star driver
candidates towards National Van Lines. Acted as the primary liaison between
corporate headquarters, drivers, and agents, and was a key member in the
agent council which serves as a focus group for nationwide concerns, issues
and overall performance.
Key Accomplishments:
. Improved and increased fleet haul by 10% and committed fleet increased
by 10% and additional 5% from third party vendors
. Produced a flow process which resulted in a 15% increase in on time
pickup timing and 5% improvement in delivery and improved CSA scores
all in aspects
. Started a partnership with an electronic on board recording(EOBR)
program to improve all aspects of safety, accountability and accuracy
of drivers responsibilities
Director of Operations
July 2009 - September 2010
Responsible for day to day performance of the whole Operations Department.
Included supervising the planning/scheduling of all available shipments in
a timely and effective manner, the communication of the assignments to the
drivers and agents by the dispatchers, working with Claims, Safety, Driver
Retention Departments as needed to improve performance.
Operations Manager
February 2005 - July 2009
Main focus was to make sure performance matrixes were met and dispatch
function ran smoothly, handled any driver issues, and helped them
understand the financials of the shipments that was offered to them. There
was no forced dispatch and all drivers had the right of refusal.
Allied Van Lines, a subsidiary of SIRVA
June 1990 - December 2004
Manager of Field Services and Training, Safety Instructor
Developed safety training programs to ensure brand quality performance and
safety procedures were followed properly. Ensured safety guidelines were
adhered to including OSHA regulations and internal processes. Hired and
supervised Field Service Representatives along with their budgetary
responsibilities. Conducted safety evaluations on agent facilities, drivers
and equipment and maintained offsite training facilities. Trained drivers
on all aspects of moving including safety, customer service, loading and
best practices.
Key Accomplishments:
. Scheduled and carried out 30 driver training classes per year
. Accounted for 1,400 agents safety compliancy
. Accounted for 3,000 drivers safety certifications and training
Certifications and Classes attended:
Truck Safety Services FMCSA DOT Annual Inspection Training (2014)
NASP Registered Safety Planner (2002)
NASP Registered Safety Training Specialist (2002)
NATMI Motor Fleet Trainer (1997)
NATNI Motor Fleet Safety for Supervisors (1998)
NATMI Advanced Motor Fleet Safety for Supervisors (1998)
NASP Train the Trainer OSHA 40 Hour General Industry (2002)
Wiese Lift Truck operator Safety Training (1999)
AlliedSignal Bendix AlliedSignal Turbocharging and Truck Brake Systems
(1994)
JJ Keller Alcohol and Drug Compliance Seminar (1994)
Virginia Trucking Association Revised Hours of Service Seminar (2003)
ATA Training Institute Hours of Service, Drivers Logs and Fatigue Seminar
(1996)
CVSA Industry Familiarization Inspection Seminar (1998)
KEYE How to be a Better Trainer (1994)
Allied Van Lines Professional Sales Association (membership)
Allied Van Lines Defensive Driving Training Course (1992)
Sirva Defensive Driving Program (2002)
Allied Van Lines TQA (total quality advantage) Customer Service Class
(1990)
Possess a valid CDL (AM NT)
Contact this candidate