Medical Records
Resume:
Michelle Kelly
Columbus, Ohio, ***12
*************@*****.***
PROFESSIONAL EXPERIENCE
ARENA EYE SURGEONS Columbus, Ohio
Office Receptionist August 2011 - Present
• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment, such as voice mail messaging systems, and use word processing,
spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters,
case histories, or medical records.
• Complete insurance or other claim forms.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance
forms.
• Compile and record medical charts, reports, or correspondence, using typewriter or personal
computer.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Maintain medical records, technical library, or correspondence files.
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial
statements or bills, and keeping financial records.
MOUNT CARMEL CORPORATE SERVICE CENTER Columbus, Ohio
Account Analyst September 2010 - August 2011
• Keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
MOUNT CARMEL EAST HOSPITAL Columbus, Ohio
Patient Care Assistant October 2009 - September 2010
• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas,
massages, or douches, as directed by a physician or nurse.
• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
• Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or
physician.
• Change bed linens or make beds.
• Collect specimens, such as urine, feces, or sputum.
• Feed patients or assist patients to eat or drink.
• Measure and record food and liquid intake or urinary and fecal output, reporting changes to
medical or nursing staff.
• Observe or examine patients to detect symptoms that may require medical attention, such as
bruises, open wounds, or blood in urine.
• Provide physical support to assist patients to perform daily living activities, such as getting out of
bed, bathing, dressing, using the toilet, standing, walking, or exercising.
• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by
medical or nursing staff.
• Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives
appropriate diet.
• Transport patients to treatment units, testing units, operating rooms, or other areas, using
wheelchairs, stretchers, or moveable beds.
• Turn or reposition bedridden patients.
• Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
CONTINENTAL BUILDING SYSTEMS Columbus, Ohio
Project Administrator November 2007 - October 2009
• Answer phone calls and direct calls to appropriate parties or take messages.
• Conduct research, compile data, and prepare papers for consideration and presentation by
executives, committees and boards of directors.
• Attend meetings to record minutes.
• Greet visitors and determine whether they should be given access to specific individuals.
• File and retrieve corporate documents, records, and reports.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for
committee, board, and other meetings.
• Provide clerical support to other departments.
• Manage and maintain executives' schedules.
NATIONWIDE Columbus, Ohio
File Clerk December 2005 - August 2007
• Add new material to file records or create new records as necessary.
• Perform general office duties such as typing, operating office machines, and sorting mail.
• Gather materials to be filed from departments or employees.
• Find and retrieve information from files in response to requests from authorized users.
• Scan or read incoming materials to determine how and where they should be classified or filed.
• Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper
condition.
• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive
storage, according to file maintenance guidelines or legal requirements.
• Retrieve documents stored in microfilm or microfiche and place them in viewers for reading.
EDUCATION
Columbus State Community College Columbus, Ohio
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