Customer Administrative Assistant

Tina Martin

Las Vegas, NV *****

702-***-**** cell

*********@*******.***

OBJECTIVE: To find long-term employment within a company that offers a

challenging and rewarding career.

SUMMARY OF QUALIFICATIONS

Seasoned professional with 10 years of office experience

Solid knowledge of all office equipment, photocopiers, scanners, fax

machines, shredders, typewriter

Customer friendly with the ability to diffuse any situation

Extremely detailed oriented, team player, with excellent communication

skills

Filing and Data Archiving

Type 60 wpm, Advanced MS Office Skills, Timberline, AS400, QuickBooks,

Computer Literate

WORK EXPERIENCE

Emergency Restoration Experts - Las Vegas, NV

Billing/Collection Administrator (5/2013-02/2014)

Prepare and submit claims to insurance companies

Prepare and send invoices, statements, and payment worksheets to

homeowners

Resolve billing complaints made by either homeowner or insurance

companies

Process cash, lock box, check payments

Prepare bank deposit

Maintain files and accounts

Pursue unpaid invoices, late payments

Wolverine Human Services - Taylor, MI

Administrative Assistant (5/2009 - 10/2012)

Performed business and administrative support for the Vice President

and Senior Supervisors

Provide discreet secretarial and reception services within a foster

care system

Provide telephone support for three departments

Ordered office supplies as well as price compare with other vendors

Performed data entry for payroll and client database management

Used excel to track and provide monthly vehicle usage report

Maintained calendars and scheduled appointments

Weber &Olcese Law Firm - Troy, MI

Collection Specialist (08/2008 - 04/2009)

Collected on accounts over 31 days old

Work over 600 accounts on an Automatic Dialer

Performed heavy customer contact regarding delinquent account balances

Documented customer accounts by entering collection notes

Cabinetec Inc. - Las Vegas, NV

Accounts Receivable Clerk (03/2007 - 08/2008)

Submitted customer billing per contract

Per request provided customers with duplicate billing

Performed collection on accounts over 31 days old

Post invoice payment to customer accounts

Research overpayments and apply accordingly

Issued credit and debit memo's per sales agent request

Prepare printed and mailed statements

Peterson Brothers Construction - Brea, CA

Credit and Collections Specialist (10/2005 - 02/2007)

Accountable for all credit collections

Identify and resolved billing problems with returned customer billing

Maintain A/R including customer inquiries and chargebacks

Post invoice payment to customer accounts

Identify and resolve posting problems with cash applications

Issue credit and debit memo's

Respond to customer request for documents

Process daily cash deposits

Performed all client updates and collections

Recommended transfer of accounts to Credit Manager for write offs

Campbell Concrete of California - Colton, CA

Accounts Receivable Clerk/Contract Administrator (12/2003 - 10/2005)

Submitted customer billing per contract

Post invoice payment to customer accounts

Performed all client updates and collections

Completed and requested lien releases and preliminary notices per

contract

Reviewed contract for customer billing and scope of work accuracy

Requested billing documents for extra work performed

Provided A/R staff with customer billing documents

M Block and Sons, Inc. - Ontario, CA

Accounts Receivable Clerk (10/2002 - 11/2003)

Submitted customer billing per contract

Post invoice payment to customer accounts

Performed all client updates and collections

Completed and requested lien releases and preliminary notices per

contract

Research accounts and submitted chargebacks or credit memo's for

transportation cost

Created and maintained filing system

ADDITIONAL WORK EXPERIENCE

Sears Credit - Rancho Cucamonga, CA

Call Center Collector - (05/2001 - 09/2002)

Pratte Development - Las Vegas, NV

Order Entry clerk/Accounts Receivable Clerk (03/1998 - 03/2001)

EDUCATION/TRAINING

Everest College - Tampa, FL

Accounting - Associates Degree

(6/2009 - 10/2012)

Honorable Discharge - U.S Navy (6/1989 - 4/1993)

Call Center Collection Training/Sears Credit

Call Center Collection Training/Weber & Olcese Law Firm

Contact this candidate