Customer Service Quality Assurance

Angela Rios

*** ********* *****

West Monroe, La. 71292

318-***-****-cell

318-***-****-home

accntf@r.postjobfree.com

Employment

****-**** *********/****, ******, La 251-***-**** ext 8794

Medical Billing Supervisor-Levi Coutcher

• Supervise agents with making outbound calls as well as

receiving incoming calls.

• Provide work for agents to complete in order to process

collections for billing.

• Complete daily tasks such as spreedsheets on production,

quality assurance calls for each agent on

team. Printing and processing agent work.

Assisting in 'hot calls' with guarantor as well

agent questions.

2010- 2012 Books-A-Million, West Monroe, La 318-***-****

Customer Service Supervisor-Bernilla Williams

• Work with customers to resolve problems concerning

purchases and products.

• Assist sales staff with questions on transactions and

products.

• Responcible for most customer orders and deliveries.

2009-2010 Family Care, West Monroe, La 318-***-****

DSW Supervisor-Mrs. Michelle

• Assist clients in daily activities within and outside of the

home.

• Assist in persona hygene care.

• Assist in the takeing of medication as well as all doctor

visits, appointments, and subsequent

treatments.

Education

• OPEC, Monroe, La 71202

2years GED

• Brooks Institure of Photography, Ventura, Ca.

2years Not completed

Refrences

• Levi Coutcher

318-***-****

Monroe, La., 71201

• Grace Wilson

318-***-****

West Monroe, La., 71292

• Bernilla Williams

228-***-****

Monroe, La. 71201

Contact this candidate