Customer Service Manager

Candace Quitar-Jepsen

**** ******** ***** 614-***-****

Hilliard, OH 43026 *****.******@*****.***

Career Summary: Analyst and Project Coordinator with strong communication skills. Multi-faceted, efficient

and reliable administrative professional with 5+ year experience. Proficient in all of the standard MS Office

desktop software. Team player with experience in managing multiple projects as well as collaborating with

business units, designers, and external vendors. Excellent interpersonal, phone and digital communication skills.

Detail-oriented and goal-focused business professional that can successfully deliver exceptional customer

service to all internal and external customers.

Professional

Experience: 2006 – Present Nationwide Insurance Columbus, OH

Analyst, Print /Merchandise

• Update and maintain database of materials. Monitor and analyze reports generated from

approval and requisition databases to ensure material availability based on fluctuating sales

needs.

• Maintain inventory control and collaborate with key stakeholders to identify opportunities for

process improvements.

• Ensure on-demand availability of materials for customers, process purchase orders. Monitor

efficiency of inventory proofing and fulfillment processes. Collect statistical data and prepare

daily reports.

• Communicate with marketing business units regarding status of current, new, or revised

materials.

• Ensure that marketing material updates have been made for all affected customer touch

points, off site fulfillment service, SSC (Sales & Service Center), and Fax Order Forms.

• Monitor obsolescence to ensure all materials provided to customers are up-to-date and

compliant.

• Research internal and external customer questions and resolve issues.

• Track expenses and prepare monthly budget reconciliation reports.

• Created new departmental procedures manual.

2006 MRI-Management Recruiters Columbus, OH

Project Assistant / Coordinator

• Managed technology upgrade projects, coordinating and prioritizing the planning,

communication and completion steps for each one.

• Screened candidates for job opportunities, assessing their skills and experience.

• Maintained electronic and hard copy employee and job files, ensuring immediate access to

time-sensitive information.

• Retrieved and transferred information from company website to internal data system.

2002 – 2006 Cookie Cutters Haircuts Columbus, OH

Area Supervisor / Salon Manager

• Traveled between salons, overseeing daily operations of facilities and employees.

• Coordinated the opening of 3 stores, including the screening and hiring of all employees.

• Identified and addressed facilities maintenance needs, including selection of outside

contractors when necessary.

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Candace Quitar-Jepsen

2647 Bressler Court 614-***-****

Hilliard, OH 43026 *****.******@*****.***

• Responsible for management of employees, including performance management, attendance

and training.

• Managed procurement of products used and sold in the salons.

• Scheduled employees to cover multiple, overlapping shifts.

1997 – 2002 Bank One Investment Advisors Columbus, OH

Senior Administrative Assistant

• Performed administrative functions supporting multiple teams.

• Trained in applications of various SEI (Stock Exchange Interface) reporting.

• Coordinated sourcing and scheduling of travel requirements.

• Processed expense reports and coordination of reimbursements.

• Updated the policy and procedure manual.

• Coordinated mailings through the UPS system.

Training: Classes and seminars on the topics of Customer Service, Team Building, Communications,

Marketing, Brand Awareness, Procurement, Career Development, and Continuous Improvement.

Technical training; Microsoft Office applications such as Excel, Access and Word, as well as

Nationwide-proprietary systems and databases.

Graduated from the Northeast Career Center for Cosmetology, earning Ohio Manager’s License

Technology: Expertise in applications such as Excel, Access, Word, Lotus Notes, PeopleSoft, Internet,

Intranet, internal material review & reposting database, Citrix

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