Administrative Assistant

CARRIE L TAYLOR

*** *********** ***** 614-***-**** cell phone

Pataskala, Ohio 43062 E-mail: ******.**********@*****.***

ADMINISTRATIVE/MANAGEMENT

OBJECTIVES and QUALIFICATIONS

A creative, results-oriented professional with 20+ years of management/administrative and accounting

experience helping a wide range of companies define and solve problems. A team player, adept at translating

complex issues into layman’s terms. Skilled in problem-solving and customer satisfaction.

Technical Skills

XP Windows Professional Microsoft Windows 7 Windows 8 QuickBooks Pro

Support Center/COINS Calendar Plus Photo Shop Internet Explorer

Proficient with all office equipment Time Management Customer Service Outlook/Access

PowerPoint (2007-2010)

PROFESSIONAL

ACCOMPLISHMENTS

BRICKMAN FACILITY SOLUTIONS, New Albany, OH 2011 – 2013

Area Manager. Managed ten (10) accounts with 250 sites, providing leadership to ensure services are

complete and expectations are met and exceeded. Handle all credit/debit memos, add delete sheets, contact

change sheets, fixed fee sheets, PEP forms, termination letters, work authorizations, work orders, scheduling,

and ensure billings are completed for processing. Interact with service providers to secure Certificate of

Insurance, W-9’s and ensure Contracts on behalf of BFS to ensure they remain compliant.

Support Service Representative. Answer incoming calls. Transfer and operate multi-line phones. Make

outbound calls to subcontractors and return calls to clients. Log all pertinent information from calls onto call

log. Monitor and follow up on open call logs until log is closed. Communicate calls and nature of call to State

Representatives and/or Executive Management. Communicate as needed with customers to ensure high

quality and service expectations are met. Focus on developing personal relationships with customers.

Communicate and offer Brickman Facility Solutions products and services to clients, when appropria te.

Recognize documents and alert the supervisor of trends in customer calls, take on advanced Excel Projects

(including graphs, pivot tables, charts and v- look up) advanced PowerPoint Projects given by different

departments within BFS. Compliance Coordinator for Northwest Region – interaction with all service providers

to secure Certificate of Insurance, W-9’s and Contracts on behalf of BFS to ensure that they remain compliant.

TAYLORED FOR YOU, INC., Pataskala, OH 1997 – 2010

President. An Employment Agency providing temporary staff to accommodate company needs. Major Clients:

Bexley Computer, Millennium Construction, Simon & Schuster, Altema Company, LLC. General Ledgers,

Month End, Account Payables, Account Receivables, Profit Loss Statements, Balance Sheets, Cash Flow, Net

Worth Statements, YTD Comparisons, Payroll, Inventory, Budgets, Collections. Tracked and updated 780

orders annually….total revenue $4M. Prepared and processed monthly billing statements totaling $70,000 +.

Paid out over $150,000 monthly. Managed, organized, and distributed full range of incoming correspondence.

Made decisions on destinations and actions required on most items, releasing company owner for more

important activities. Skillfully coordinated and dealt with resolution of as many as 100 + customers complaints

per week. Made decisions on appropriate solutions and action required to resolve issues. Coordinated

meetings and appointments that frequently included regulators and major corporate clie nts. Chairperson for

annual Comdex meeting in Las Vegas. Developed workshop requirements with vendors, coordinated logistical

requirements, and set up accommodations/travel necessities. Consolidated and forward final proficiency

proposal to Ohio Board of Education.

BANK ONE, Columbus, OH 1994 – 1996

Market Assistant. Developed and managed West and Central Banking Centers. Oversaw the development in

new business and marketing. Monitored banking centers to assure timely decisions. Managed all customer

complaints.

EDUCATION

BS, Business Administrative, Concentration: Accounting / Management

LaRoche College, Pittsburgh PA

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