J ason Dooley

*** ***** **** ********, ** 832-***-**** accnoo@r.postjobfree.com

Targeting Helpdesk Positions

Have experience in providing technical support in a call center, corporate, and on site environment.

Quickly identify hardware conflicts, networking issues, and incorrect PC configurations in a

client/server environment.

Quickly learn and master new technology; equally successful in both team and self-directed settings;

and proficient in a range of computer systems, languages, tools and testing methodologies.

Have in depth knowledge of computer hardware; troubleshoot, diagnose, and repair desktops, laptops,

smartphones, and tablets; apple OS and Android based.

Education

Computer Learning Center – Garland, TX, Certificate Received

Certificate in Client/Server Programming GPA: 3.4/4.0

Concurrent Employment with College Studies:

Onsite Lead Technician (97-99): Provide networking/desktop support for Manpower Technical

Staffing. Set up networks, performed hardware installs, and resolved conflicts hardware/software

installs when needed.

Technology Summary

Certifications: A+ Certification, MCSP

Systems: Linux, FreeBSD UNIX, Windows 9X/NT/2000/XP/2K3/Vista/Win 7

Databases: Microsoft SQL Server

Languages: Visual Basic, SQL, C++, Python, Perl, BASH Scripting, HTML/CSS

Software: MS Office, Lotus Notes, MS Visual Studio 2010

IT Experience

Stream Inc – Carrollton, TX

Helpdesk Technician (1999-2001) Handled technical troubleshooting for end-users in a call center

environment, including hardware/software conflicts, helped reconfigure systems to get

hardware/software running. Followed up with customers to ensure stability of configurations and

applications were still running, took troubleshooting notes within lotus notes, escalation (if

appropriate), resolution and closure of trouble tickets.

Aim Solutions Inc – Dallas, TX

Programmer/Technician (2001-2003) Performed customizations to Solomon accounting software

using MS Visual Basic 6.0, built reports using Seagate Crystal Reports populating fields from MS SQL

Databases. Applied customizations on site in different networking environments, and provided support

for clients either on site or by phone in a Corporate Environment.

Digital Den Consulting – Houston, TX

Technician (2004 - March 2012) Troubleshoot customer PCs. Identify malware, spyware, and viruses

for removal. Upgrade PC memory and/or storage devices, recover lost/deleted data at customers

request. Install various hardware devices and recover PCs that have crashed in a shop environment.

InsightGlobal – New Jersey

Technician (May 2012 - Present) Level III Support, receive work orders via email from Level II

technicians, confirm diagnosis of Level II Technician and proceed with repairs. Assist in migration

deployment, configure workstations and report back to Level II with confirmation of repairs.

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