Driven, Assertive, Independent, Accountable, Open to Feedback

KERRY MCADOO

*** ****** ******* #****, **********, TX 7 5057 C: 904-***-**** accnne@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned Operations Servicing Manager with over 18 years of professional people and leadership skills.

Diligent and motivated to improve company practices, processes and streamline operations that maximize

productivity and increase revenue to surpass company goals. Customer first focus, Customer Champion.

WORK HISTORY

Sr. Accounts Manager II

LoanDepot, LLC - Plano, TX 05/2013 - 0 9/2013

Processed residential loan files and working with customers, vendors and in-house operations from

application to funding in a fast paced high pressure environment providing exceptional customer

service each and every day

Re-structured loans as needed and calculated income with a strong sense of urgency

Collaborated with in-house Underwriting, Funding and Escrow departments while managing high

volume pipelines with multiple loan products

Performed highly detailed work and multi-tasking, worked under deadlines and accomplished goals

while being analytical and task focused

Independent in thinking and action, took necessary actions with limited input from management while

working in a team environment

Built rapport and communicated effortlessly verbally and in writing

Sr. Loan Processor

MoneyLending/Nationstar - Richardson, TX 09/2012 - 0 1/2013

Prepared loan files submission to underwriting

Reviewed and verified each file to ensure that all information is correct and current

Ordered credit reports, title commitments, surveys, and appraisals from the appropriate parties and

reviewing them for acceptability prior to submitting for approval

Acted as a liaison and maintaining communication between customers and all parties involved in the

transaction

Submitted files to underwriting for approval and sending completed loan packages to appropriate

underwriter for final approval and validation

Prepared approved loans for closing and coordinating closings with lenders, borrowers and title

companies

Requested additional information from title companies, builders, realtors and others by phone, fax, or

letter as required

Assistant Vice President/Operations Manager

JPMorgan Chase - L ewisville, TX 08/2010 - 0 8/2012

Manage a mortgage processing staff of managers, exempt, and non-exempt operations staff in

Jacksonville and Texas

Direct responsibility for approximately 155 FTE

Responsible for overseeing supervisory/personnel scheduling/over-time for all staffing areas Aid in

developing operational procedures, training initiatives, and loss mitigation tools

Gain knowledge and understanding of all system functionality/capabilities

Gain knowledge and understanding of operational strategies/business models within all areas of

responsibility

Maintain and control loan loss and delinquency to meet or exceed plan for the business

Set and monitor departmental objectives and set and monitor individual objectives

Prepare/deliver mid-year/annual performance evaluations for directs

Drive change/improvement strategies across the entire site

Conduct weekly call calibration session to improve quality performance

Hold regular departmental/1:1 meetings with employees/directs

Conduct mentoring/1:1 career development discussions with employees/directs

Interview and hire employees as needed

Partner with peer/support groups in Legal, Compliance, Training, Quality and Strategy

Work closely with vendors/suppliers as needed

Independent Insurance Agent

National Agents Alliance - J acksonville, FL 02/2009 - 0 6/2010

Attend meetings, seminars and programs to learn about new products and services while learning new

sales skills, and received technical assistance in developing new accounts

Interviewed prospective clients to obtain data about their financial resources and needs, the physical

condition of the person to be insured

Called policyholders to deliver and explain policy, to analyze insurance policy and suggest additions

and/or changes to include beneficiaries

Explain features, advantages and disadvantages of various policies to promote sale of insurance plans

Develop marketing strategies to compete with other individuals or companies who sell insurance plans

Customize insurance policies to suit individual customers

Calculate premiums and establish payment method

Contact underwriter and submit forms to obtain binder coverage

Banking Officer/ Operations Manager

Bank of America - J acksonville, FL 07/2006 - 0 1/2009

Directed, motivated, mentored, coached and maintained team moral of 47 bank associates and 3 team

leads

Department distributed 20K Home Equity Lines of Credit applications monthly to be processed and

audited monthly

Filled in and crossed trained with peers in several departments; Workflow, Doc Prep, Audit, Deed and

Government

Provided weekly production reports to Senior Leadership

Worked directly with internal and external customers to ensure high level of customer satisfaction

Maintained and followed government and company issued policies to ensure we were always in

compliance

Led the planning and achievement of goals and objectives consistent with the bank mission, culture and

philosophy

Reservation Sales Agent

British Airways - J acksonville, FL 09/2005 - 0 7/2006

Provided British Airways customers with numerous travel options and hotel accommodations worldwide

while providing exceptional customer service

Book airline tickets for travel around the globe while providing details of British Airways fares and

ticketing

Cater and follow up with British Airways Elite Customers and offer various travel products and services

while enhancing revenue earnings

Arranged reservations and routings for passengers at request of Ticket Agent or customer, using

timetables, airline manuals, reference guides, and tariff books

Traveled Europe extensively to learn British Airways networks and brands

Warehouse Manager

Professional Pavement Products - J acksonville, FL 01/2005 - 0 9/2005

Organize all activities and assigned jobs accordingly for staff

Planning, organizing and controlling of warehouse overall operations

Recruited, hired, trained and coached all personnel

Issued inventory reports, In/Out status reports, dead stock reports, goods age reports, consumption

reports to senior management and the Logistics Manager

Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.

Created the companies first SOP (Standard Operating Procedure) manuel

Safety Director and Warehouse Support Trainer

Metals USA - J acksonville, FL 09/2002 - 0 1/2005

Develop and conduct all company safety trainings and meetings on OSHA regulations and company

policies

Train, develop and support all employees

Assisted management in boosting productivity

Perform job site analysis, determine employee exposure, and institute safe work procedures

Conduct daily safety inspections, document findings, and implement corrective actions

Maintain all site required documentations related to safety issues, accident reports, inspection reports

and training logs

Assisted with the loading and off loading of raw materials

Non profit Vice President to Board of Directors

Fresh Start Temple, Inc - J acksonville, FL 07/2002 - 0 8/2011

Worked with the board of directors and other senior executives of the organization. Planned,

developed and enforced policies and objectives to ensure we maintained values and met established

goals

Led and managed staff and the day-to-day activities which included developing responsibilities for the

staff, coaching and mentoring staff

Assisted in obtaining 501C3, and worked with community and individuals for donations that supported

to ensure the organization is visible to the community and those interested in assisting the foundation.

This included assigning staff members to coordinate fundraisers, community events and other programs

to create responsiveness to the organization

Financial responsibilities included overseeing and maintaining the financial budgets. ensured the

organization was compliant with state federal guidelines as a nonprofit organization, allocating funds for

each department and ensuring financial stability

Prepared operational and financial reports for the board of directors, senior executives and members of

the organization. These reports were presented to executives on a quarterly or yearly basis to review

the organization status, as well as exchange ideas and suggest changes to improve operations.

EDUCATION

BBA: Business Management

Strayer University - Washington, DC

Completed coursework in Finance, Entrepreneurship, International Business, Business Law, Management

Concepts, Marketing and Human Resource

ACCOMPLISHMENTS

Received and awarded above average on Associate Rated Bank Surveys 2 years in a row

Board member that created Bank of America compressed work week for over 1,000 associates

Volunteered 400+ hours to the community and charitable events as an Ambassador for Bank of America

Recognized and awarded for increasing sales revenue in one day with a high profile client that totaled

over $330K worth of first class airline tickets for British Airways

Attended and completed a 100 hour leadership course at the University of North Florida

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