Customer Service Insurance
Resume:
Ryan Nicole McDowell
Galloway, OH 43119
***************@*****.***
Career Summary: High performing, strategic- thinking customer service
professional with more than seven years of productivity in the insurance
industry. Known for being a positive team player, with the ability to adapt
to changing environments. Effective in multi-tasking, and dedicated to
providing exceptional customer service.
Work Experience
Dispatcher- Nationwide Insurance Supporting Total Loss East
Dublin, OH - 2012 to Present
Collect data to track claims productivity by zone and claims
associate. Partner with other dispatchers to monitor and manage
work overload for an assigned claims region.
Screen claims for proper documentation to proactively address
issues before dispatching resulting in reduced cycle time for
claims specialist and achieve customer satisfaction. Transitioned
from log processor to dispatch role.
Customer Service Professional - On Your Side Center Nationwide
Insurance
Columbus, OH - 2010 to 2011
Answer and manage a multi-line phone, greet customers
Handle request via incoming and outgoing mail and faxes
Provide quality service through general understanding of
customer's needs and timely responses to inquiries regarding
new customer account, post claim follow-up, policy status
and complaints
Order office supplies and maintain store and conference room
tidiness
Accounts payable & accounts receivable
Case Service Support- Delaware Transition Team Nationwide Insurance
Columbus, OH - 2008 to 2010
Transitioned entire Defined Benefit Plan business from DE to
OH
Traveled multiple times to DE for training on procedures,
processes, controls etc.
Developed and provided training to nationwide associates
Acted as Repetitive Payment Specialist handling 6,000 monthly
retiree payments
Perform cost basis, tax withholding calculations, COLA cost
adjustments, and ledger reconciliations
Develop and maintain new and current relationships with
clients, brokers, investment professionals, participants and
plan sponsors
Technical Clerk - Nationwide, Catalyst Conversion Team
Dublin OH - 2006 to 2008
Coordinated workflow for 150 associates
Responsible for weekly processing reporting for seven
processing and quality teams
Strong focus on time management and accuracy
Attended supervisor meetings and teleconferences to update
team status
Customer Care Provider - Auto Body Collision and Glass
Columbus, OH - 2005 to 2006
Answered and managed a multi line phone system
Prepared bank deposits and scheduling of vehicle repair
Communicated with insurance and rental car companies as well
as customers
Data entry and filing. Employee of the month award
Education
Jonathan Alder High School Plain City, OH.
Graduated in 1999
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