Ryan Nicole McDowell

**** *** ***** ** .

Galloway, OH 43119

614-***-****

accnk2@r.postjobfree.com

Career Summary: High performing, strategic- thinking customer service

professional with more than seven years of productivity in the insurance

industry. Known for being a positive team player, with the ability to adapt

to changing environments. Effective in multi-tasking, and dedicated to

providing exceptional customer service.

Work Experience

Dispatcher- Nationwide Insurance Supporting Total Loss East

Dublin, OH - 2012 to Present

Collect data to track claims productivity by zone and claims

associate. Partner with other dispatchers to monitor and manage

work overload for an assigned claims region.

Screen claims for proper documentation to proactively address

issues before dispatching resulting in reduced cycle time for

claims specialist and achieve customer satisfaction. Transitioned

from log processor to dispatch role.

Customer Service Professional - On Your Side Center Nationwide

Insurance

Columbus, OH - 2010 to 2011

Answer and manage a multi-line phone, greet customers

Handle request via incoming and outgoing mail and faxes

Provide quality service through general understanding of

customer's needs and timely responses to inquiries regarding

new customer account, post claim follow-up, policy status

and complaints

Order office supplies and maintain store and conference room

tidiness

Accounts payable & accounts receivable

Case Service Support- Delaware Transition Team Nationwide Insurance

Columbus, OH - 2008 to 2010

Transitioned entire Defined Benefit Plan business from DE to

OH

Traveled multiple times to DE for training on procedures,

processes, controls etc.

Developed and provided training to nationwide associates

Acted as Repetitive Payment Specialist handling 6,000 monthly

retiree payments

Perform cost basis, tax withholding calculations, COLA cost

adjustments, and ledger reconciliations

Develop and maintain new and current relationships with

clients, brokers, investment professionals, participants and

plan sponsors

Technical Clerk - Nationwide, Catalyst Conversion Team

Dublin OH - 2006 to 2008

Coordinated workflow for 150 associates

Responsible for weekly processing reporting for seven

processing and quality teams

Strong focus on time management and accuracy

Attended supervisor meetings and teleconferences to update

team status

Customer Care Provider - Auto Body Collision and Glass

Columbus, OH - 2005 to 2006

Answered and managed a multi line phone system

Prepared bank deposits and scheduling of vehicle repair

Communicated with insurance and rental car companies as well

as customers

Data entry and filing. Employee of the month award

Education

Jonathan Alder High School Plain City, OH.

Graduated in 1999

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