Amanda Osuch
***** *** *****, *** ******* TX ****2
accnh5@r.postjobfree.com
CUSTOMER SERVICE PROFESSIONAL
Very determined individual with a great work ethic. Characteristics include team morale (motivator)
Overview
while remaining productive and paying attention to detail (assigned task). Working well with others is
my specialty along with being a self managed employee (goals oriented). I’m reliable and look forward
to an opportunity to grow with your organization for development and career aspirations. I have
excellent communication skills and telephone techniques. I am reliable, I strive to always keep a
positive attitude and have the ability to learn quickly.
Exceptional Customer Service/Sales
•
Resourceful (independently able to find answers)
•
Fast Learner (computer systems)
1.
Able to defuse/reduce escalations
4.
Call Center Experience
2.
Work Well With Others
5.
Adapt Well to Change (policies
3.
Excellent Problem Solving Skills
6.
and procedures)
Farmers Insurance, San Antonio, TX 3/2012 Present
Employment
Insurance Customer Service Representative
Utilizing Agency computer systems, to assist customer with questions about their policies or payment
processing. Providing excellent customer service to policyholders. Analyze clarify and resolve
intermediate policy and account related questions/transactions from internal and external customers.
Citi Bank, San Antonio, TX 1/2011 12/2011
Customer Service/ Sales
Provided excellent customer service while processing transactions to enhance customer’s banking
experience. Sales experience includes: Home Equity Line of Credit, Credit Cards, CD, Checking, and
Saving.
Wachovia Bank, San Antonio, TX 5/2009 12/2010
Deposit Recovery
I took inbound/outbound calls to recover overdrawn accts. Processed payments (credit cards, checks or
internal transfers), made payments arrangements, closed accts (if ness.)
JpMorgan Chase, San Antonio, TX 3/2008 4/2009
Financial Advisor/Customer Service
I provided quality service to customers w/ their credit card accounts and answered all questions they
had. Sold fraud and ID protection to the customer. Also processed balance transfers.
North Park Lexus, San Antonio, TX 1/2006 1/2008
Front Desk Receptionist
Politely greeted customers to provide sales associates and answer basic question in person /via
telephone communication. Answered all incoming calls for the dealership.
St. Phillips College, San Antonio, TX 2006 2008
Education
Basic college credits received, Business Administration
South West High School, San Antonio, Tx
High School Graduate 2003
Personal Enjoy and active in:
Crafting Projects
1.
Scrapbooking
2.