Customer Service Sales

AHMED ASLAM

*** *** ******, ***. *** Phone: 647-***-****

Toronto, ON M5G 2C9 Email: accndd@r.postjobfree.com

EDUCATION

Honors Bachelor of Science and Arts Graduated, Summer 2013

Double Major in Economics and Neuroscience

● University of Toronto

● McGill University (Semester Exchange) Fall 2010 Semester

● Relevant Coursework: Financial Economics, Health Economics, Money Banking and Finance, Microeconomic and

Macroeconomic Theory, Statistical Methods in Economics, International Monetary Economics, Applied Game Theory,

Advanced Macroeconomics, Calculus

● Economics Major GPA: 3.48/4.0

● Certified Financial Analyst (Candidate) June 2014

PROFILE

Analytical: Comprehensive strategy, analytical and research skills from 3 years of research experience at the University of

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Toronto and McGill University. Participated and was chosen as a member of one of the 16 teams for University of Toronto

Consulting case competition and was appreciated for the analytical approach towards the case

Communication: Strong interpersonal and communication skills cultivated through position of Customer Service

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Representative at Td Canada Trust and administration of fund-raising and sales experience

Leadership: Strong organizational, leadership and coordination skills as demonstrated by organizing various events as

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Vice-President of ISA University of Toronto, various fundraising events like World Partnership Walk, Frosh Leader for New

College Orientation 2011-2012

Organizational: Ability to work well in challenging, fast-paced, deadline and detail oriented environments individually or

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as a part of a team

Computer: Skilled at performing Financial Modeling & Forecasting along with proficient knowledge of Windows 8 (and

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previous versions), Linux, Microsoft Office Suite and intermediate knowledge of Adobe Creative Suite

WORK EXPERIENCE

TD Canada Trust December 2013-Present

Customer Service Representative

Commended for initiative, enthusiasm, persuasiveness, comprehensive due diligence, quick learning and intense customer

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focus in performance evaluations

Demonstrate outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact

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and ease.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

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Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

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Build and maintain enduring customer relationship to boost sales and generate repeat provide value to the customer.

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University of Toronto/ McGill University 2009-2013

Research Assistant

Conducted research on “ Developmental constraints and convergent evolution in Drosophila sex comb formation which

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was later published in the journal article named “Evolution and Development”

Assisted Nicolas Malagon-candidate of PhD on the topic “Cell dynamics and developmental bias in the ontogeny of a

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complex sexually dimorphic trait in Drosophila melanogaster” by implementing Light and Fluorescence microscopy

techniques to visualize and analyze different transgenes and characteristics of Drosophila melanogaster

Performed techniques such as DNA Isolation and extraction, Gas Chromatography, efficient knowledge of PCR and Gel

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Electrophoresis, Microscopy: Light and Fluorescence microscopy, basic Bioinformatics techniques and basic restriction

digestion techniques, Drosophila dissection

Aldo Shoes and Co. Summer 2012-January2013

Sales Associate Representative

Ensured 98% customer satisfaction was achieved by ensuring appropriate changes were made to address customers’

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problems

Recommended improvements in products, packaging, shipping service or billing methods and procedures to prevent future

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problems

Received accolades for 2 consecutive months for achieving and maintaining the sales target of above $3000 on a daily basis

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American Eagle/Express June-December 2012

Sales Associate Representative

• Merchandised products and maintained inviting sales floor

• Ensured inventory control, return and maintained inviting sales floor

• Developed and maintained positive relationship with customers.

VOLUNTEER EXPERIENCE

Ismailis Students Association (ISA) University of Toronto August 2011-2012

Vice President

Organized, managed and assisted various youth events throughout the year

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Accountable for fund raising proposals

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Advertised and invited other ISAs and University of Toronto clubs by hosting collaborative events

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Represented ISA for University of Toronto Students Union Club Recognition events

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Assisted junior executives through daily email reminders and executive recognition in the form of awards and an

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appreciation night

Office of Student Affairs, McGill University September 2010

Student Mentor

Fostered the academic, social, and emotional development of mentees through interactive small group meetings held every

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month

Encouraged participation in a variety of events and promoted active engagement in campus life in order to create a self-

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identifying environment

Guided students in Calculus (MAT135) and Introductory Economics (ECO100) by holding tutoring sessions for groups of 3

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and 4 students on a weekly basis.

Guided students in several dimensions of student life and gave continuous support through the use of weekly emails to

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smooth their transition

SKILLS AND ACTIVITIES

● Captain of championship winning Varsity Cricket Team, University of Toronto

● Fluent in both English and Urdu (reading, writing and speaking), with spoken fluency in Hindi

● Public speaking in both business and entertainment scenarios

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