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Human Resources Customer Service

Location:
Mexico
Posted:
February 12, 2014

Contact this candidate

Resume:

Jorge A. Hughes, MBA, SPHR

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**** ******** **** ( Irving, TX 75063

903-***-**** ( accnct@r.postjobfree.com

Human Resources Executive

Experienced Human Resources Executive with extensive background in

management and staff development, strategic planning, and labor relations.

Adept at leading cross-functional teams in international business,

strategic planning, customer service, talent management and service

delivery. Critical thinker with a focus on process improvement and

performance enhancement while creating business value. Results driven

professional with continuing success as a Executive with ample experience

in strategic planning, change management, organization development,

coaching, compensation, immigration, training, diversity, and employee and

labor relations. Fluent in English and Spanish. Noted for experience in:

Organizational Development: Designed and lead interventions that

resulted in employee engagement and retention in the areas of

communications, compensation, talent management, and compliance.

Mergers and Acquisitons: Successfully managed human resources and

immigration portion of due diligence, and integration of human

resources post-acquisition including acclimatization of new employees

to parent culture and business process, policies and procedures,

transition of payroll, onboarding, performance management and

expectations.

International and Multisite Experience: Responsible for 900+

employees in a professional services firm with operations in the China

(Beijing, Guangzhou, and Shanghai), Dubai, London, Mexico City, and

the United States (Arizona, California, New York, Texas and

Washington).

Budget Management: Responsible for entire HR budget, in a 1000+

employee organization, in exces of 3 million annually.

Compliance: independently managed reduction in force decreasing

overall workforce in multistate operations by 60% in less than 6

months without legal complaints, while focusing on key employee

retention and future business repositioning.

Start-up Business Operations and Administration: Created a

professional services company and grew company to 260 employees with a

"can-do" attitude while wearing many hats, ranging from accounting,

human resources, legal, business development and operations.

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Professional Experience

Callison, LLC, Dallas, TX 2008-Present

(Global professional services firm, #1 Retail Architecture Firm)

Director of Human Resources

. Reporting directly to the CEO, align HR strategies in accordance with

3 year Corporate Business Plan.

. Support business growth by conducting HR efforts for due diligence and

post acquisition integration.

. Implement change management interventions to shape corporate culture

and meet business objectives.

. Develop and implement people strategies to guide company during

turnaround phase.

. Lead a global HR team with 7 direct reports (US, Mexico, London, and

China) to include hiring, training, mentoring, employee evaluation, and

delegation of duties, serving as the top HR point of authority regarding

all issues company-wide.

. Provide timely coaching to management and executive leadership on the

impact of strategic initiatives and their effectiveness on staff

motivation, development, engagement, and retention.

. Serve as legal counsel for senior management and shareholders in the

Mexico City Office, providing guidance on contract negotiations,

business operations, and employee relations.

. Proactively manage immigration process for entire firm, meeting

employee needs and federal regulations.

. Establish framework for talent acquisition and talent management, in

order to minimize operational deficiencies, and staffing budget.

Efforts have resulted in improved employee retention and engagement.

. Develop workforce planning and staffing plan in order to adjust for

seasonal requirements in workforce ramp-up and later normal operations

that included a combination of temporary staffing and direct hires.

. Define guidelines to maximize a defined benefits (DB) plan for

multiple locations within and outside the U.S., ensuring compliance

with plan legal regulations and timely enrollment in/termination of

benefits.

. Implement Kaizen strategies and programs in order to restructure and

streamline Human Resources processes, while ensuring legal compliance

with United States and International law.

. Establish compensation, promotion and employee performance structure

to align with business strategy

Veritude, LLC, Irving, TX 2006-2007

(Staffing company owned by Fidelity Investments)

Recruiter

. Utilized different techniques to effectively source candidates

according to client requirements and strategically built and

maintained a pool of candidates for different positions, minimizing

sourcing times.

. Organized and attended job fairs and open houses, attaining strategic

candidate mix.

. Consistently reached time-to-fill ratios according to client

requirements.

Operagua O.P.D.M, Cuautitl n Izcalli, M xico 2003-2006

(Water facilities company with manufacturing plant)

Human Resource Manager 2003-2006

. Led 3 direct report HR team to include hiring, training, mentoring,

employee evaluation, and delegation of duties, serving as the top HR

point of authority regarding all issues company-wide.

. Implemented practical, yet innovative labor policies; exhibited innate

ability and practical expertise in interacting and communicating with

employees at all organizational levels, which resulted in significantly

improving employee retention and employee satisfaction.

. Developed and implemented policies and procedures based upon advanced

knowledge of corporate guidelines and effective understanding of employee

needs, ensuring collaboration with the collective bargaining unit.

Board Secretary 2003-2005

. Served as Secretary to the company's Board of Directors, ensuring

accurate and sufficient dissemination of documents that complied with

legal requirements.

. Maintained custody of corporate documents to include lists of

directors, board and committee meeting minutes, financial reports and

other official records, ensuring transparency requirements were met.

. Developed and presented proposed policies and practices for

consideration by the Board and submitted regularly mandated reports

for its review.

Panase, SA de CV, Naucalpan, M xico 2000-2003

(Private security start up)

Administrative Director

. Developed and launched a private security company from the ground up,

resulting in the successful contracting of 30 professional clients;

drafted and submitted proposals for diverse security projects.

. Administered all aspects of HR including the successful

recruitment/hiring of 250 professional security guards and

administration of salary/compensation structures, benefits packages,

and employee incentives.

. Developed and directed industry-specific training programs ensuring

all personnel were effectively trained in modern security practices

and strategies.

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Education:

Master of Business Administration, Human Resources- University of Dallas

Bachelor of Law- Universidad Aut noma del Estado de M xico

Bachelor of Business- Instituto Tecnol gico y de Estudios Superiores de

Monterrey

Associations:

Monterey Tec DFW Alumni Association-Treasurer

Society of Human Resources Management

National Society of Hispanic MBA's

Sigma Iota Epsilon-University of Dallas

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