Customer Service Administrative Assistant
Resume:
ANTOINETTE L. MARINELLO
HILLIARD, OHIO 43026
********.****@*****.***
Objective: Performance-driven Administrative Assistance with
expertise in supporting executive and senior legal counsel
for a multi-billion dollar company on the Top 10 list. AEP
has a proven track record in newly created customer focused
positions and is recognized for customizing global partner
initiatives & program management working with operational
thresholds.
Employment:
> 09/2013-01/17/2014 - Executive Assistant to CEO for HealthSpot,
Dublin, Ohio.
> 1/2012 - Present - Administrative Assistant IV- American
Electric Power, Columbus, Ohio. AEP Energy Partners-Commercial
Operations. AEP Energy Partners and AEP Energy, Columbus, Ohio.
Reports directly to the President for Energy Partners and
support his five direct reports. Also responsible to provide
support to approximately 50 employees and three remote employees
in Texas.
> 6/2008 - Senior Administrative Associate - American Electric
Power, Columbus Ohio. Legal Department - Real Estate and
Corporate Finance. Provide legal administrative support to
Assistant General Counsel, Senior Counsel and Senior Counsel of
Securities, as well as support paralegal staff. Work closely
with Outside Counsel to provide service and satisfaction to our
clients. Responsible for the security of sensitive and
confidential legal documents. Respond and adapt quickly to new
and varied situations, while applying knowledge gained from
years of experience to proactively engage and address customers
needs. Excellent team player and assume other duties and job
responsibilities.
> 6/2003-6/2007 - Senior Administrative Associate - Distribution &
Customer Operations, Distribution Operations Support - American
Electric Power, Columbus, Ohio. - Provided administrative
support to the Manager and staff members in the field.
Responsibilities include assisting supervisors/managers in
preparation and completion of reports, presentations,
correspondence, etc. Worked well with minimal supervision and
routinely interacted with clients, providing customer service
and satisfaction. In addition to the administrative functions,
further responsibilities included compiling confidential and
financial documents and working with other departments
throughout the company, such as Distribution Line Training
Department, Underground Damage Prevention and Equipment
maintenance Facilities.
> 8/1998 - 2003 - Senior Administrative Associate - Energy
Services - American Electric Power, Columbus, Ohio. Reported to
the Executive Vice President and Vice President of Energy
Services in the Wholesale Administration Department. My
responsibilities include providing administrative support to Gas
and Power Traders, a Generation Dispatch Group, as well as
managing a staff of five other secretaries, in an energetic
workplace. Worked well with minimal supervision and routinely
interacted with clients, providing customer service and
satisfaction. In addition to the administrative functions,
further responsibilities included compiling confidential and
financial documents and working with other departments
throughout the company.
> 6/1994-1998 - Administrative Assistant - American Electric
Power, Columbus, Ohio. Reported to the Director of Marketing.
Reported to the Director of Marketing. Provided administrative
support to one Director, one Vice President and seven National
Account Representatives, within the organization, which included
acting as a liaison between the field personnel and the
corporate office. Responsibilities included organizing,
coordinating and effectively utilizing my organizational skills
within the department.
> 7/1990 - 8/1994 - Legal Administrative Assistant - Lewis &
Spencer, Columbus, Ohio. Reported to a partner, two
associates, and one paralegal in a fast-paced environment.
Responsibilities included, managing and coordinating large
projects and assignments. Worked closely with outside
contractors and consulting firms, provided direction to our
customers, routinely handled confidential materials on a daily
basis. Worked well independently, with minimal supervision.
> 8/1986 - 1989 - Court Conference Reporter - Runfola &
Associates, Columbus, Ohio.
Provided court reporting services for various clients in Franklin
County, scheduling and recording testimony from witnesses and
court officials, prepared transcripts for attorneys and courts,
participated in Nurse Board Hearings for the Department of
Health, transcribed depositions, filed pleadings and court
documents for various insurance companies within Columbus, Ohio.
Education:
1983 - 1986 Attended Stark Technical College - located in North Canton,
Ohio.
Business Associate Degree in Court Conference Reporting.
Work Enhancement:
. Microsoft Office Suite 2010
. Outlook 2010
. Owner of the Business
. Microsoft Word
. OnTrack
. Rules of the Road Part II "Ohio Code of Conduct"
. PEOPLESOFT version 8 Application Training
. Notary Public for Franklin County
. Ace Migration (Invoicing System)
. Cisco IP Phone Systems
. PEOPLESOFT Financials
Affiliations:
Easter Seal Drive
United Way
Cancer Fund Society
American Heart Association
Member of WIN (Women's International Network of utility Professionals)
AEP Wellness Program
References: Upon Request
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