Insurance Customer Service

J O S E P H R . G R AV E S

AMERICAN ADDRESS:

* * ** * * M T R A I L

A R D E N, N O RT H C A R O L I N A 2 8 7 0 4

CHINA ADDRESS:

BLD 7-2 APT 1902 YENG FENG YUAN

CHANGZHOU, JIANGSU PROVINCE, PRC

US TEL: 770-***-****

CHINA TEL: 138********

E M A I L : J R G L A W @ AT T . N E T

CIRICULUM VITAE

OPERATIONS MANAGEMENT PROFILE

A vast experience in Management and Leadership Experience in Manufacturing Operations, in the

automotive industry in metal working.as well as business leadership in the legal field. Managed

teams of over 200 and led significant projects for my companies with successful results. Earned

multiple awards for exemplary accomplishments. Earned as Jurist Doctorate as well as a BSE

I am a hands-on and results driven individual with a track record of continuous improvement. I have a

wide range of experience in all aspects of manufacturing involving small to medium sized manufacturing

environments, including but not excluding implementing programs to reduce waste and cost while

maximizing quality and yield. Establishing an effective quality control policy as well as safety programs

including accident prevention programs including the proper training and usage of appropriate PPE. .

Implementing new purchasing policies to increase the number of suppliers for each item, with a

minimum of 3 for each, as well as extending payment terms to 90 days with suppliers and installing a

max-min system with regards to consumable items. In China I have implemented a 3 way check program

to reduce over ordering of items and the assurance of receiving goods by ensuring all purchase orders are

signed by the GM as well as goods received slips and that all items are checked against the inventory and

BOM before purchase orders are issued. Further, I encourage proactive participation across the

manufacturing floor as well as excellent communication and team building focused on production and

safety. Fully, computer literate, Bi-lingual, and available for relocation and travel.

CORE SKILL AREAS

Lean Manufacturing and Six Sigma methodologies, Just in Time (JIT)

Production, Team Building & Training, Strategic Operational Planning and

Execution, Regulatory Compliance (US and China), Total Quality Management

(TQM), Resource Allocation, P&L Accountability, Policy/Procedure

Development, Cost Reduction/Avoidance

PROFESSIONAL EXPERIENCE

Nelson Global Products, Nelson Changzhou Tubing Co., Ltd. and Pacific

Changzhou Tubing Co. 2010 to Present

Current Position: Operations Director

At Nelson Global I have been responsible for steering and directing the operations

and manufacturing of parts for excavators for such clients as Volvo and Hyundai I

have established operational polices and implemented process improvement’s to

ensure superior quality. I have directly managed over 200+ direct and indirect

employees. I have designed and implemented training programs and cross training

programs to facilitate efficiency and improve performance. I have managed

operational and capital expense budgets and have ensured adherence to quality control

procedures. Furthermore, I directed and optimized purchasing and material control

policies for tubing and components as well as coordinated with engineering and floor

teams to oversee design, production scheduling and on time delivery to customers. I

actively interfaced with vendors to ensure order expediting as well as preformed

production planning and material forecast. Again, I am a very hands on individual

who insist on knowing every aspect in making the product so if needed I can do that

job myself. I make it a point to keep a constant presence on the shop floor and

generally conduct all daily production meetings myself.

Selected Contributions:

Reduced employees by almost 40% while maintaining production levels by

way of redesigning and improving production processes, improved training and staff

utilization.

Implemented JIT production methodology to control cost and inventory along

with a FIFO policy

Improved workflow by introducing new technology and reducing the

workforce. Such as introducing cell arrangement, implementation of auto-saws and

serpentine bending, just to name a few

Introduced manufacturing process to reduce customer cost and improve

margins. We accomplished this process by having tubing length made to specific

order thereby reducing the amount of drop and waste in scrap steel. Along with

production planning and engineering we also were able to reduce the number of days

required to utilize our gas boiler to heat our Parkerizing tanks to 2 days a week

depending on production level as well as reducing the number of days needed to

utilize the gas dryers within our painting booths. This process alone reduced our

overhead by approximately 35%. We also implemented reducing the level of

chemicals and water within our Parkerizing tanks reducing the time needed to heat the

product and implemented a chemical and sand filtration device to recycle our rinse

water for the our products to a level which did not compromise the quality of our

products.

Maintained constant communication with sales personnel to identify customer

requirements and ensure the highest levels of satisfaction and developed a CIT team

and preventative maintenance for equipment to reduce unnecessary downtime.

Implemented cross-training between the engineering department and the quality

department on measuring instrumentation such as gauges and the CMM to reduce any

discrepancies with regards to tolerances or discrepancies

Negotiated all purchases of materials myself to ensure the proper material at the

right price

Lead the Nelson Changzhou Facility in setting up and implementing 5S and Lean

Manufacturing principals within those two facilities

Significant Contributions at Nelson:

• Secured a major deal with Chart Industries, an American owned

Cryogenic Vessel Company with a facility in Changzhou. I personally felt

it necessary to diversify our range of products at Nelson and thereby

secured a deal with the VP of Operations at Chart to do all of their

stainless steel tubing manipulation for their cryogenic vessels for their

customers, such as Air Products, thereby increasing our profit and

reducing Charts cost in overtimes and expenses for unnecessary welds

and x-rays of those welds. I also implemented a continuous improvement

team to work on site at the Chart facility. This project also improved our

presences within the China and Russian market domestically rather than

just solely relying upon export trade alone.

• Took upon over 40 new FS and Water Outlet parts from the US and PPAP

all within a 6 month time frame to production ready while maintaining

normal production by way of designating specific teams and conducting

weekly conference calls with the US and tooling up using local reputable

suppliers.

• Successfully purchased and imported US equipment into china for the up-

start of our new muffler line for Volvo trucking on road in Thailand and

Japan, which is a vary tedious task involving China customs and having

knowledge of international shipping laws, with regards to safety and

equipment being imported through Chinese Customs.

• Worked on a stand-alone P&L and maintained the AR and AP along with

the financial controller

• Introduced preventative maintenance programs and negotiated with

suppliers to maintain inventory on-hand at all times with the agreement

that we would purchase the material in the future.

• Utilized my knowledge of international law and the study of PRC

employment and contract law to successfully win numerous frivolous law

suits filed by previous suppliers who had conspired with disgruntled

terminated employees.

• Key Areas of Function: Production, Engineering, Warehousing, Logistics,

Purchasing, including purchasing engineer and the SQE, along with

customer service and sales team, HR and EHS and maintenance to

improve and meet customer as well as employee’s needs. I utilized

leadership skills to form team building and improve departmental

communication as well as implemented incentive programs for employees

for on time delivery, safety and quality of our products.

MANUFACTURING CONSULTATION WORK

Amphenol – US/China 2010: Consultation work conducted at their Xin Bei

district facility to improve productivity through time studies and elimination of

unnecessary steps for their contract with Erickson contract.

Visteon/TYC- US/China/India 2010: Project Management work by where my

team improved and reinstalled their paint system and ventilation system and

providing them with a full report and test of their COD levels which was

submitted to the PRC Environmental Department of Changzhou avoiding a the

company a loss of a 1,000,000 RMB fine by the local government.

Midland Industrial Brakes-UK/China 2008-2010: Project management work

with CEO and owner Vernon Burgess to set up and design the layout for his 3

factories in China in a way as to divide up the processes of creating his specific

industrial break lining as a means to protect his intellectual property from being

copied by other Chinese companies

Harper, Waldon & Craig, LLC. 2002- 2006

Position: Senior drafter and researcher for Senior partners

Key Contributions and Duties:

Represented major corporations and guided teams of attorneys in the defense of our

clients in of 40 trials and multiple depositions, conducted numerous seminars to

improve HR polices for several of our clients as well as contract negotiations,

prepared opinion letters to all levels of the High Courts Worked with clients on

several issues within the Occupational Health and Safety Administration as well the

Equal Employment Opportunity Administration

KEY CLIENTS: 21st Century Insurance Company, Acceptance Insurance Company, American

International Underwriters Insurance Company, American International South Insurance

Company, Argo Insurance Company, Assurance America Insurance Company, Atlantic Casualty

Insurance Company, Brownlow & Sons, Inc.

Canal Insurance Company, DHL Express (USA), Inc., Direct General Insurance Company,,

Farmers Insurance Group, Exel, Inc., First Acceptance Insurance Company, Foremost Insurance

Company, Frito-Lay, Inc., Gainsco Insurance Company, Grange Mutual Insurance Company,

Grocers Insurance Company, Hastings Mutual Insurance Company, Illinois National Insurance

Company, Infinity Auto Insurance Company, Insurance Claims Management, New Hampshire

Indemnity Company, Omni Insurance Company, Philadelphia Indemnity Insurance Company,

Sedgwick Claim Services, Southern General Insurance Company, State Farm Mutual Automobile

Insurance Company

Pioneer Lumber Products LLC 1996- 2002 .

Key Contributions:

I began working at Pioneer lumber at the age of 16 as a manual worker on a

production line. I worked throughout high school and paid my way through college

and eventually moved up within the company and gained a great deal of skill with

regards to production planning and logistics and warehousing. I was also able to more

proficiently practice my major in university which was engineering becoming more

involved in reading prints qualifying gages and working with the CAD system. And

ERP system

Production Planning, Inputting materials into the BOM, Purchasing for

domestic and international shipping materials, Production line supervisor, and

introduction to engineering and process engineering skills

GEORGIA STATE AND UNITED STATES CERTIFICATIONS FOR SAFETY

2006 to2008

I have been certified through GEMA, FEMA, and the Department of Homeland

Security in the following areas;

Firefighter I, Rescue Specialist, EMT I, HAZMAT Awareness, HAZMAT TECH,

Crash Victim Extrication, Hazardous Mitigation, Emergency Vehicle Operations

including Class B licensing, Aerial Ladder Certification, Oil and Hazardous

Materials Response, Incident Command System, Household Hazardous

Materials, ESF Energy, Search and Rescue, ESF Firefighting, Trench Rescue,

Structural Collapse Rescue, Swift Water Rescue, Advanced CPR and life saving

measures, Radiological Emergency Management, Water Hydraulics, Command

Leadership, Arson Investigation, High Angle Rope Rescue, and have trained in

Chemical and Biological agents at the Army base in Anniston Alabama.

EDUCATION & ACTIVITIES

Bachelor of Science, Engineering: Summa Cum Laude University of Georgia,

Athens, Georgia,

Jurist Doctorate: Emory School of Law, Decatur, Georgia graduated with Honors

and named to the Order of the Coif and named to the Order of Barristers

Professional Affiliations: American Society for Mechanical Engineering (ASME),

Foreign Business Managers Association of Changzhou China, State Bar of Georgia,

Atlanta Bar Association, Georgia Defense Lawyers Association, Counsel of the

United States Court of Appeals for the Eleventh Circuit

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