Customer Service Sales

Lorenza Griffin Email:

accmsh@r.postjobfree.com

Acquire a career in complete satisfaction towards customer needs and

Objective standards of the company while also expanding on the industry reaching

new levels for demand in hospitality. Demonstrate phenomenal service

to allow others to learn from me and providing techniques that allow for

them to reach their goals.

Customer Relationship Specialist III (Supervisor)

Experience 2/2011 to present FirstMerit Bank, Zion, IL

Supervise the teller line being responsible for daily transactions

conducted and ensuring they are processed correctly

Brainstorm with manager to create fun and innovative ways to motivate

employees with promotional products and blitz campaigns

Increased inquiries to customer, in person and telephone, to promote

services and accounts to meet their everyday financial need

Created a balance of operational duties and quality to customer

satisfaction for service evaluated by JD Power and Associates to remain

within top 15% of Chicago region

Customer Service Representative I

8/2007 to 2/2011 Consumers Credit Union, Waukegan, IL

Applied operational policies and procedures to be the first and last stop

for customer contact along the teller line.

Promote branch marketing campaign through customer interactions in

part of increasing relationships with customers

Team lead for marketing strategies and campaign sales objectives

including Visa credit cards, loan products and other Skip-A-Pay programs

Consistently met or exceeded monthly sales goals which included new

account products, loans and other services available

DeVry University, Gurnee, IL

Education Anticipation graduation in 6/2014

Bachelor’s in Business Management: Hospitality

Extensive experience in customer service, training, operational

Special Skills organization and compliance. Self-starter and self-motivated to

streamline day-to-day operations through creative ideas and group

brainstorming. Ability to work individually or in groups to achieve goals

set by corporate and management. Familiar with the functions and use

of Microsoft Office; Word and Excel.

Contact this candidate