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Customer Service Manager

Location:
Fresno, CA
Posted:
February 11, 2014

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Resume:

Athena Hall

Experienced motivated employee

Houston, TX

accmoi@r.postjobfree.com - 713-***-****

To secure employment with intentions of starting a career with an established company who is seeking a

bright self starter with Professional Office Administration, Customer Service, Law Enforcement, Security and

Management work experience.

WORK EXPERIENCE

Dispatch

Wiser Security /Pasadena Refinery - Pasadena, TX - April 2012 to November 2013

Responsibilities

Secured Pasadena refining at posts, and dispatched. Watching 180 cameras, filing logs, answering 3 separate

6 link phones.

Accomplishments

Accuracy and precise information.

Skills Used

Patience

Security Guard

Guardsmark LLC - January 2010 to October 2010

Security Guard

Duties consist of: securing the grounds at all times roving from building to building, imputing visitor information,

pre-registration of clients, and professional protective customer service.

Shift Manager

Marsham Management McDonald's - July 2009 to January 2010

Duties consisted of: enforcing McDonald Corp. policy and to continually help re-train and pursue quality friendly

service. In addition, crew scheduling, organizing duties to crew and other management as a part of the monthly

enrichment process. Provided excellent customer service, accounting work, personnel work scheduling shifts,

and computer data input making sure food orders were processed. I ensured that customers remained content,

and served hot food with a smile and promptly.

Secretary - Non Profit Organization

Men on a Mission - February 2008 to June 2009

Filing, answering multi-line phones, setting appointments, calling elderly in the city to see if they wanted to use

our free services. Having equipment repaired, and setting up meetings for potential new businesses wanting

to use our services.

Deputy Sheriff

Pulaski County Sheriff's Department - August 2005 to July 2006

Duties consisted of: Being the unit manager over committed and pretrial detainees, ensuring the safety of all

public and private personnel, enforcing all constitutional rights and amendments, and helping reform the minds

of detainees and remain proactive not reactive.

Paraprofessional - Substitute Teachers' Aide

Flint Board of Education - Flint, MI - May 1999 to June 2005

Duties consisted of: helping control the environment for children ranging grades from Pre K-10, mentoring

children, helping with their schoolwork and activities. (Early Childhood Developmental Disabled (ECDD)

Special needs and regular education)

Substitute Teacher

Duties consisted of: filling in for teachers who may be out on vacation, sick or temporary leave.

Substitute Clerical Aide

Duties consisted of: filing papers, typing, answering multi- line phones, working on Spreadsheets, database

that was already created, and being staffs help where possible.

EDUCATION

AAS in healthcare technology

Houston Community College - Houston, TX

2014 to 2015

University Of Michigan Flint - Flint, MI

May 2008 to December 2009

ADDITIONAL INFORMATION

Skills and Qualifications:

20 years of Customer Service experience.

10 years of Business Analyst and Management experienced.

5 years of Office Administration experience.

5 years of Security Enforcement

1 year of Law Enforcement

ADDITIONAL SKILLS:

Proficient typing, and Maneuvers well in Microsoft Office, excel, spreadsheets, PowerPoint, and a few others .

Proficient in the following operating systems: Microsoft Windows XP, and Vista. Have done projects in excel,

spreadsheets. Currently taking classes to finish my degree.



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