* ****** *. **********

* ***********, ** *****, ***

* 850-***-****

* accmkf@r.postjobfree.com

BUSINESS ANALYST - PROCESS ENGINEER

Analyze, plan and manage on-time/in-budget projects that improve business

performance and business agility. Relationship builder who values people,

teams and customers. Expert in business process engineering and software

development life cycle, including analysis, marketing, design, development,

testing and implementation of software applications.

Solid Experience in gathering requirements and creating Business

Requirements Document (BRD) and Functional Requirements Document (FRD)

Facilitated the development of new processes and improvements to existing

processes by focusing on efficiencies, risks and controls.

Focused on the identification of risks, controls and efforts to address

gaps as part of process development and maintenance.

Extensive experience in creating and revising Standard Operating Procedure

(SOP).

Experienced in Business Acceptance Test (BAT) and End User Test strategy

Involved in executing the plans and evaluating them for existing processes

and proposed solution to improve quality.

Acted as a key advisor as a Business Analyst for the business process

requirement by making SOP

Involved in providing training materials, content for the website as well

as analysis of financial data for trends issues, etc.

Created design specifications for projects and enhancement models based

business requirements in order to determine test plans and objectives.

EXPERIENCE:

RichHawk LLC. May

2004 - Present

A management and operations consulting firm.

Consultant

Robert focused on how to increase the effectiveness and efficiency of

operational and management processes. Projects included, but were not

limited to:

Performance Improvement Project.

Business Analyst, Responsible for the Analysis, and Solution design of

medical system processes, procedures, protocols, and pathways. Robert

focused on quantum improvements through Virtual Improvement Collaboratives,

Best Practices, Metrics and Measures.

Healthcare Robert led a market and product evaluation as part of a Due

Diligence on a healthcare information platform company. Focusing on

clinical workflow, and using a strategy that took into account multiple,

effective data delivery formats created by legacy departmental systems the

evaluation focused on:

Continuity of Care Record (XML based Standard championed by AAFP)

Health Level 7 (HL7)

Database "abstracting" and consolidation

Human factors analysis & Multiple Device Form Factors

Wireless Handheld Devices

Marketplace analysis

Enterprise Project Portfolio Management Robert worked with a consulting

company to develop a collection of methods to apportion resources, manage

risk, and track value, in a dynamic environment, using alignment,

innovation, and fit including periodic evaluations of controls and

governance effectiveness within a broad array of business areas.

Additionally Robert authored several of the methods at the task level and

integrated several delivery methods into the method umbrella, including a

project management method based on the Project Management Institute's

Project Management Body of Knowledge (PMBOK).

Convergent Technologies Project

(including physical infrastructure wire (cable, wire, fiber), wireless, and

digital services) Robert functioned as a product manager consulting with

design engineers on converged infrastructure requirements to support a

collection of digital services including business critical information

building blocks - voice, data networking, messaging, group productivity and

Internet access, as well as entertainment on demand (regular cable and

extra entertainment features such as gaming, movies, & music) on an

extensible platform, (Entertainment Center/set top box design, Residential

Gateways, SOHO networks, and other Internet Attached Devices)

Eucid Corporation June 2000

- May 2004

A management and operations consulting business, specializing in: Supply

Chain Management, Marketing Strategy, and Operations Analysis

Practice Director - Operations Manager

Robert focused on strategy and business development for operational

projects and establishing consulting operations in North America.

Additionally Robert was responsible for the establishment of supply chain,

value proposition (CRM & SCM combines) and statistical process control (six

sigma) consulting teams, which included method, marketing and team

leadership.

Robert also worked on specific international projects in China and

operational projects of strategic importance to Eucid.

Global Operations Center (Mission Control) - Robert lead the establishment

of mission control program office, mission control organization strategy,

mission control operations and procedures, mission control physical plant

design, mission control technology architecture in 12 weeks.

IBM Corp. January 1999

- July 2000

A multi billion dollar world leader in consulting services, information

technology hardware and software, and outsourcing solutions.

Senior Project Manager

Responsible for managing stakeholder expectations, and primary point man

for business development on assigned projects. Robert also performed

project & program management, enterprise architecture planning, and

strategic IS/IT effectiveness solutions to major clients. Development of

project plans, functional specifications, and operational models for

operational projects.

Fiber Optic Manufacturing Company - As the senior IBM Consultant, reporting

directly to the CFO, Robert worked with senior management, to understand

the impact of becoming a global player on all continents. Drawing on

previous experiences in Acquisitions and Mergers, Richardson planned and

set up an operational program office supporting the horizontal integration

of assets on 4 continents while simultaneously supporting vertical

integration by a new parent using a different consulting partner. Robert

became IBM's "senior man on the ground" developing relationships,

delivering impromptu presentations on subjects ranging from:

Organizational and cultural issues and approaches in a global

organization,

Global Program Management,

Globalization of Business Processes (how to do it w/plan)

Multi-country manufacturing process cost optimization (tariffs,

taxes, etc.)

Retail Data Warehouse - Project Manager - Implement Showcase for JD

Edwards suite for an upset customer. The fixed price project was delivered

in 1/3 time with perfect client reviews and high profitability, for a

project projected to loose three to four times the price.

Oracle Corporation, Senior Principal Consultant September 1996 -

December 1998

Program manager for global (6 continent) Application roll out of financial

and manufacturing applications as well as large amount of custom

development effort Application of FastForward (AIM) method for rapid

delivery to subsidiary organizations, with attention paid to global

financial and inventory issues of parent programs of projects employing

Enterprise Solution Strategy and Enterprise Solution Method (formerly PGM).

Other methods employed include Custom Development Method (CDM) for

extensive customization effort required to support global operations.

Other duties included creation of project infrastructure to support global

roll out of application suites including but not limited to: Environmental

Configuration Management, inclusion of quality assurance and business

process improvement using six sigma rigor, reporting structures and risk

mitigation, training and education, application and technical architecture

planning and roll out of new infrastructures. Management of multiple

Project teams implementing Oracle application suites globally.

Enterprise Architect financial application suite implementation.

Responsible for information systems strategy and planning using a dynamic

architectural model for complete financial application suite implementation

as well as interfacing, conversion, and redirection of all concurrent

development projects underway. Additional duties included: project

planning using the Oracle Application Implementation Method (AIM),

coordination of the AIM project with multiple projects using Oracle Custom

Development Method (CDM) using Oracle Project Management Method (PJM);

Technical Management of conversion and interfacing teams.

Commercial Bank, Technical Consultant

Responsibilities included project leader in the development of an

enterprise-wide mortgage data architecture. This effort was conducted as

part of a larger data warehousing initiative. Developed a detailed project

plan applying an Information Engineering methodology and managed the

project team. The team analyzed existing data models for completeness and

fitness for re-use, and set standards for modeling and data administration.

The architectural components included a conceptual data model for the

enterprise, an appropriate high-level process hierarchy (business models),

data principles, constraints, and assumptions, location types, and an

initial pass at an enterprise logical data model for detail-level process

and data modeling. Identified the need for more in-depth standards and

procedures to maintain the project deliverables and led the development of

the standards and procedures as well as IT work flow model. Additionally,

research was done and a project was created to build an appropriate

technical infrastructure to support a CASE (Bachman, IT) and repository

(R&O) environment as well as the Enterprise Logical Data Model (ELDM)

product from the data architecture project. Implemented a Data

Administration training program. 2K - lead initial efforts to establish

millennium (year 2000) program as well as 2K tool selection and

configuration, methodology/approach.

Other Oracle Experiences: Project planning for complete financial and

manufacturing suite implementation including customizations, subsystem and

external system interfacing and conversion, Development of Oracle Year 2000

strategy (Solution/2000) ) program including tool selection and

configuration management and methodology; Implementation planning for wide

scale Oracle product implementation at a customer site including:

technology transfer and migration, information systems strategy and

planning. Internal Instructor/Mentor Project Management, provided project

management and Team Leader instruction to Senior Oracle consultants

selected to be project managers or project team leaders. Methods

Instructor FastForward,AIM, PJM. Senior Mentor: Project/Program

management, Project/Program estimation, Fixed price contract management,

Bid & Proposal, Account management.

1994 - 1996

American General, Strategic Architecture and Technology Planner

Enterprise Technology Asset Management Group Responsibilities included

visualization and creation of a multi-tiered enterprise information

resource management (IRM) process utilizing Enterprise Information

Infrastructure in support of strategic realignment and decentralization of

IT functions with business processes, supporting the objective of creating

a more flexible enterprise better able to respond to competitive threats

and opportunities in the market place. Technology infrastructure support

of Business Process re-engineering effort. Virtualization of the Software

Development Life Cycle. Research included analyzing and employing

techniques including: Information Asset - Intellectual Asset Management,

Systems Reengineering, Information Infrastructures, Object-Oriented

Technologies (Rumbaugh, Gamma, Kowal, etc.), Software Development Process

Assestment, Software Development Process Evolution Organization

Reengineering, Information Systems Metrics, Synergistic Development

Environments, Technology Transfer, Competitive use of Information Systems,

Strategic Decision Support Systems (Environmental Scanning Systems - Notes

based), Development Environment/Development Process, and Data Warehousing,

Process Re-engineering and Process Automation. 2K - lead initial efforts to

establish melinium (year 2000) program as well as 2K tool selection and

configuration, methodology/approach

1991 - 1994

Florida Department of Health and Rehabilitative Services,

Methodologies/Software Engineer

Responsibilities included project manager CAMIS project, assistant project

manager special teams FLORIDA project, team leader re-engineering

automation project; team leader software process assessment group; team

leader meta model project; team leader configuration management group

(project independence) utilizing CSP, DB2, COBOL, MVS, and various quality

assurance approaches. 4GL developer, DBA/System Administrator on

distributed information systems project (single data system) utilizing

Oracle, C, UNIX, AIX, and Novell. Research included analyzing and

techniques including object-oriented technologies (Rumbaugh, Odell/Martin,

Booch, etc.), meta models, systems re-engineering, metrics, project

management approaches, virtualization of the software development life

cycle (SDLC),

SKILLS HIGHLIGHT

Oracle Products:

Oracle Application Architecture, Oracle ERP, Oracle CRM, Oracle Data

Warehouse, Oracle Supply Chain Management, Oracle Database, Oracle Method

AIM (2.0), Oracle Method ISS, Oracle Method ESS, Oracle Method PJM, Oracle

Method PGM, Oracle Method CDM, Oracle Solution/2000, CASE*Method,

Designer/2000,

Management/Leadership Business Skills:

Business Development, Sales, Sales Closure, JAD, JRP, Business Analysis,

Business Process Design, Facilitation, Presentation and Orator, Consulting

Operations Management, Project & Program Management, Project Leadership,

Enterprise Architect, IS Functional Management, Architecture and Technology

Leadership, Competitive Information Systems Architect, Product Management,

Operations and Organization - Manufacturing, Services, Government

Life Cycle Expertise:

Principal Architect - Statistical Process Control Method (Six Sigma

approach intigratinf six sigma, five s, SCM, CRM), Principal Architect -

Oracle One to One Marketing (Peppers & Rodgers - CRM) Methodologist -

Enterprise Technology Asset Management Oracle Method AIM, Oracle Method

PJM, Oracle Method PGM, Oracle Method CDM, Oracle Method ISS, Oracle Method

ESS, Oracle Solution/2000, Y2K, Information Engineering, SSADM, Gane and

Sarson, Yordon-DeMarco, CASE*Method, OO - Assisted in the creation of ROAD

MAP - Real Time Object Oriented Analysis and Design, OMT, O'Dell-Martin,

RUP

Specialty Skills:

Six Sigma integration, Project Management, Program Management, Competitive

Information Systems, Tools Implementation, Technology Transfer, Full Life

Cycle Software Engineering, Year 2000 consulting, SEI CMM Migration,

Enterprise Architecture & Technology Planning, Bachman, LBMS, IEF, Pro*Kit

Workbench

EDUCATION

M.C. Project Management George Washington University, Washington DC

B.S. Computer Information Systems, Summa Cum Laude (3.94/4.0 GPA) First in

School, 8th in University graduating class.

B.S. Computer Software, SUNY, Albany, NY

A.A. Engineering, Pensacola Junior College, Pensacola, FL

A.A. Business, Pensacola Junior College, Pensacola, FL

CERTIFICATIONS

Six Sigma Green Belt - GE

Oracle Master Technical Support

Oracle Master DBA

Oracle Master Developer

Oracle Master Desk Help

PUBLICATIONS

Computer Aided Software Engineering

(CASE) Selection Criteria

Methodologies of Software Development

Systematic Design-Method Comparisons

Maintenance Processes

Flexible Organizations and Processes

Through Integration of Information

Technology

Information Infrastructures

Contact this candidate