Customer Service Assistant
Resume:
Mary Oke
Permanent Address
Philadelphia, pa, 19142.
***.*********@*****.***
Objective: Ability to secure a position that will enable me to use my
strong communication & organizational skills, customer service background
and my ability to work well with people.
Education: Lincoln University, PA Classification: Graduated
05/04/2008 Minor(s): French
Major(s): Biology/Pre-Med (05/2008) Degree: Bachelor of Art
Quinnipiac University, CT. Classification: second Year (2013-
2014)
Major(s): Biomedical Science (05/2014) Degree: Master of
Biomedical Science
Study Abroad: Mahidol University Thailand,
Salaya 06/2006 - 08/2006
Internship: Mahidol University Hospital Thailand,
Salaya 05/2006 - 08/2006
University of Maryland Eastern Shore Maryland, USA
06/2007- 08/2007
Research: Coral Reef & Mangrove Thailand,
Salaya 07/2006 - 08/2006
Skills: Computer programs: Microsoft Word, Excel, PowerPoint, and
Payroll. Areas of interest: Cell/Molecular Research,
Microbiology, and French (understanding it being spoken)
Work Experience:
SallieMae Newark, DE
03/2009 - 08/2012
Private credit collection
. Responsible for performing collection activities in an effort to
recover losses from assigned accounts.
. As a Collector I locate and communicate with debtors via the
telephone and written notices in order to obtain repayment in full
or to establish acceptable payment arrangements.
. Additionally, as a collector I resolve issues of a non-routine
nature as necessary.
. As well as perform skip tracing and contract observance functions
to ensure compliance of all company, client, and federal and state
regulations.
PHH Mortgage Mt laurel, NJ
11/2010 - 04/2011
Collection Rep 1
. Responsibilities, contact all delinquent loan accounts.
. Answer incoming calls from delinquent homeowners.
. Ask probing questions to communicate default information.
. Research all problems related to delinquencies and handle
accordingly.
. Handle incoming mail.
. Adapt investor changes and system enhancements.
. Set up repayment agreements.
. Filing/Clerical back up.
Biology Department Lincoln University, PA
01/2007 - 05/2008
Lab Assistant
. Cleaning Lab Equipments, Making Experiments with Lab Instructor,
Cleaning Labs, & Arranged the equipment's.
. Assesses specimen suitability and requisition completion to
facilitate specimen processing. Follows up on all problems with
appropriate documentation; utilizes all available resources to
assume optimum outcome and minimal customer dissatisfaction.
. Participates in inventory of supplies and materials. Recognizes and
promotes inter dependencies with other areas of the laboratory.
Provides information to requester in a pleasant and prompt manner.
Practices safety policies to maintain a safe working environment.
Processes customer telephone inquiries and other requests for
service in a professional manner.
Kc Variety Company Philadelphia, PA
02/2002 - 06/2004
Front Desk
. Provide front desk coverage between the hours of 8am to 12am daily in
one or more residence hall.
. Provide friendly and professional customer service at all times.
. Answer phones and respond to inquiries of residents and the general
public.
. Issue/re-program keys and generates lock-out codes.
. Sign out games and equipment.
. Submit IT and Housing work order requests.
. Maintain security by becoming familiar with surroundings and CNU
residents and guests.
. Sign guests in and out of the halls.
. Be available to assist with all move-in and move-out time periods
including Welcome Week.
. Provide front desk coverage as scheduled/needed through graduation and
during break periods when the
. Serve as "essential personnel" as needed in times of emergency
response i.e. severe inclement weather.
Act 101 T.I.M.E Program Lincoln University, PA
01/2006 - 01/2007
Office Assistant
. Answer the telephone calls, clean the entire file that have to be
Range, tended to student that need help, & kept track of all stock and
supplies order. And having energy to work.
. Maintains supplies by checking stock to determine inventory levels;
anticipating requirements; placing and expediting orders; verifying
receipt; stocking items; delivering supplies to work stations.
. Maintains equipment by completing preventive maintenance;
troubleshooting failures; calling for repairs; monitoring equipment
operation; monitoring and purchasing meter fund.
Lincoln University
Residence Hall Assistant Lincoln University, PA
03/2004 - 08/2005
Sign-In Coordinator
. Ensure all visiting guest are properly signed-in at lobby desk
. Keeping track of resident occupancy.
Activities/ Organization Membership:
Vice President Biology Club (07/08) - To assist the president in the
discharge of the presidential duties, to work closely with the president,
to perform all duties as called upon by the organization.
Treasurer International Student Association (06/07): To be responsible for
all the financial transactions of the organization, to refuse release of
any fund before Executive Committee approval, responsible for banking all
funds.
Treasurer French Club (06/07): To be responsible for all the financial
transactions of the organization, to refuse release of any fund before
Executive Committee approval, responsible for banking all funds.
Woman Soccer at Lincoln University (04/06): main field Player.
Awards/Honors: Honor Award, White William Scholarship, Core Philly
Scholarship, All-Star Award, Honorable Mention Science Fair and Dean's
List.
Contact this candidate