DARSHAN VALAND

** *** ******,

Leicester, LE* *GR.

Home Tel: (011*-*******

Mobile No: 078********

Email: accmi2@r.postjobfree.com

Nationality: British

Driving Licence:

Full UK

Education

SAP - Learning In Progress

De Montfort University, Leicester - Studied 2004 - 2007

Bsc (Hons) Business Information Technology- 2:1

Modules Studied

. Information Systems Project

. Interactive Systems Design and Evaluation

. Object-Oriented Systems Analysis and Design

. Techniques for Business Decisions

. Multimedia and Internet Technology

Gateway Sixth Form College, Leicester - Studied 2000 - 2004

GCSE's:

. Maths - B,

. English Speaking & Listening - C,

. AVCE: ICT Double Award 1st year - C, 2nd year - C/B

. GNVQ: Foundation ICT - Pass, Intermediate ICT - Pass

John Ellis Community College, Leicester - Studied 1996 - 2000

GCSE

. Leisure & Tourism - Pass

. Religious Education - D

. Science Double Award - D

Work Experience

RR Donnelley, (November 2011- Present)

Customer Service Relation ( Admin)

My job role involves working for complaints department where different

processes are carried out to solve customer complains. The role job role

involves written communication, word processing and typing, and requires

relevant skills such as IT, organisational and presentation skills. This

job role gives me the opportunity to achieve targets and completing my work

within the specific time. Additionally I have also been given the

opportunity for the management of work and the staff allocation, along with

this I also prepare report for the manager.

National Grid, (July 2011 - November 2011)

As Call Handling Clerks

My job role involves attending emergency gas escape calls and non-emergency

calls from the general public. Customer's calls are answered to solve their

queries regarding any gas related problems making their life save and easy.

Next Retail, (September 2008- Present)

As Sales Advisor

My job role involves dealing with the customers in a very diplomatic

manner, interacting well and solving their queries effectively and

efficiently at any point of time. My work also includes dealing with cash

on the tills and working in the stock room for maintaining the stock

rotation. Apart from working as a Sales Advisor I have always been given

the opportunity to work as a team leader in the absence of the manager or

the supervisor if required.

Primark, (January 2007 - July 2011)

As Weekend Supervisor

The job role involves ensuring that the store looks attractive with the

proper stock rotation and that the sales targets are met and maintained by

creating awareness of the daily sales target. Responding to the customer

queries and helping them with their purchase and also handling their

complaints effectively. Apart from all this my job role also involved

Supervising the functioning of the staff and also training new staff and

managing their work schedules.

DBN Marketing, (February 2007 - September 2007)

As Sales Adviser Promoted to Sales Executive

Selling products, team working, dealing with customer complaints and online

customers forms.

Reefer, (June 2003 - July 2006)

As Sales Adviser Promoted To Weekend Supervisor

Supervising and motivating the staff in line with the company procedures.

The job role also includes championing customer satisfaction and ensuring

business targets are met and maintained. It also involves making

timesheets, making orders, cashing up and dealing with customer complaints,

Debenhams, (August 2002 - April 2003)

As Sales Adviser

Taking orders from the customers through telephone, working on till,

helping customers with any quires and also working as a team.

Otis Ltd, (January 2002 - July 2002)

As Clerical Assistant

My work includes couple of things like data entry, answering phone, writing

letters and also working as team member.

Voluntary work

Jai Shree Limbach Leicestershire (12 October - Present)

As Data Entry / Graphic Designer

I was responsible for designing leaflets, posters, logo and writing letters

in order to notify the community members about the upcoming events and also

update any activities coming up. Additionally I also had the opportunity to

create and design an annual booklet for my community, which gave me, chance

to design the template and advertisements for it. I made use of IT in order

to enter details of the community members in order to keep them up to date.

Interests & Hobbies:

I thoroughly enjoy working out in a local gym. I also enjoy playing

different kind of sports such as football, basketball, badminton and

cricket. Cricket and football has always been my passion and therefore I

always took part in the college cricket and football team. I also like

spending my free time listening to music and moving out with friends.

Abilities

I have got the ability of working in teams, contributing as a team and

helping out team members when required. This is what I have done throughout

my working life. I have always enjoyed working to a high standard .My

biggest strength is that I easily get along with people, which allow me to

communicate freely with customers. I am very hard working and can cope with

the stress very easily. I am a helpful, honest and reliable person. Apart

from all this I am very good at computers and have got a wide range of

knowledge of all the Microsoft office packages.

Skills

I.T Skills- I have good knowledge in I.T field I understand all the

Microsoft packages and know how to apply them in my work. A Microsoft

package includes Word, Excel, Access, PowerPoint and java, HTML, Vista, XP,

window 7, Outlook. Servers - Exchange, SQL Server and Networks - LAN / WAN

/ VPN.

Communication- I am very confident in using different methods of

communication which includes oral or verbal both. I have got a very

confident telephone manner. My experience of dealing with customers and

their problems on the phone (House Of Fraser and Otis Ltd) and face to face

(Next Retail and Primark) has allowed me to develop my communication

skills.

Leadership -I have gained and understood the importance of leadership from

my employment at Primark. Working at Primark has given me the opportunity

to ensure that the sales targets are met and maintained well and ensure

that the store policies are upheld. It also gives me the chance of

supervising the functioning of the staff and training new staff.

References:

55%

58%

66%

65%

70%

60%

72%

79%

. Programming, Database Design

. Systems Analysis

. Computer Technology

.

. English - C,

. Maths Handling Data - C

. Maths Managing Money - B

.

Job Reference

Tom Bell

Next

Unit MSU8

Highcross

Leicester

LE1 4FS

011*-***-****

Job Reference

Michael

51 Saffron Rd,

Wigston,

Leicester

LE18 4US

Tel: 020********

. Mathematics - D

. Gujarati -B

. English Speaking & Listening - D

Contact this candidate