Sales Customer Service
Resume:
DARSHAN VALAND
Home Tel: (011*-*******
Mobile No: 078********
Email: ********@*******.**.**
Nationality: British
Driving Licence:
Full UK
Education
SAP - Learning In Progress
De Montfort University, Leicester - Studied 2004 - 2007
Bsc (Hons) Business Information Technology- 2:1
Modules Studied
. Information Systems Project
. Interactive Systems Design and Evaluation
. Object-Oriented Systems Analysis and Design
. Techniques for Business Decisions
. Multimedia and Internet Technology
Gateway Sixth Form College, Leicester - Studied 2000 - 2004
GCSE's:
. Maths - B,
. English Speaking & Listening - C,
. AVCE: ICT Double Award 1st year - C, 2nd year - C/B
. GNVQ: Foundation ICT - Pass, Intermediate ICT - Pass
John Ellis Community College, Leicester - Studied 1996 - 2000
GCSE
. Leisure & Tourism - Pass
. Religious Education - D
. Science Double Award - D
Work Experience
RR Donnelley, (November 2011- Present)
Customer Service Relation ( Admin)
My job role involves working for complaints department where different
processes are carried out to solve customer complains. The role job role
involves written communication, word processing and typing, and requires
relevant skills such as IT, organisational and presentation skills. This
job role gives me the opportunity to achieve targets and completing my work
within the specific time. Additionally I have also been given the
opportunity for the management of work and the staff allocation, along with
this I also prepare report for the manager.
National Grid, (July 2011 - November 2011)
As Call Handling Clerks
My job role involves attending emergency gas escape calls and non-emergency
calls from the general public. Customer's calls are answered to solve their
queries regarding any gas related problems making their life save and easy.
Next Retail, (September 2008- Present)
As Sales Advisor
My job role involves dealing with the customers in a very diplomatic
manner, interacting well and solving their queries effectively and
efficiently at any point of time. My work also includes dealing with cash
on the tills and working in the stock room for maintaining the stock
rotation. Apart from working as a Sales Advisor I have always been given
the opportunity to work as a team leader in the absence of the manager or
the supervisor if required.
Primark, (January 2007 - July 2011)
As Weekend Supervisor
The job role involves ensuring that the store looks attractive with the
proper stock rotation and that the sales targets are met and maintained by
creating awareness of the daily sales target. Responding to the customer
queries and helping them with their purchase and also handling their
complaints effectively. Apart from all this my job role also involved
Supervising the functioning of the staff and also training new staff and
managing their work schedules.
DBN Marketing, (February 2007 - September 2007)
As Sales Adviser Promoted to Sales Executive
Selling products, team working, dealing with customer complaints and online
customers forms.
Reefer, (June 2003 - July 2006)
As Sales Adviser Promoted To Weekend Supervisor
Supervising and motivating the staff in line with the company procedures.
The job role also includes championing customer satisfaction and ensuring
business targets are met and maintained. It also involves making
timesheets, making orders, cashing up and dealing with customer complaints,
Debenhams, (August 2002 - April 2003)
As Sales Adviser
Taking orders from the customers through telephone, working on till,
helping customers with any quires and also working as a team.
Otis Ltd, (January 2002 - July 2002)
As Clerical Assistant
My work includes couple of things like data entry, answering phone, writing
letters and also working as team member.
Voluntary work
Jai Shree Limbach Leicestershire (12 October - Present)
As Data Entry / Graphic Designer
I was responsible for designing leaflets, posters, logo and writing letters
in order to notify the community members about the upcoming events and also
update any activities coming up. Additionally I also had the opportunity to
create and design an annual booklet for my community, which gave me, chance
to design the template and advertisements for it. I made use of IT in order
to enter details of the community members in order to keep them up to date.
Interests & Hobbies:
I thoroughly enjoy working out in a local gym. I also enjoy playing
different kind of sports such as football, basketball, badminton and
cricket. Cricket and football has always been my passion and therefore I
always took part in the college cricket and football team. I also like
spending my free time listening to music and moving out with friends.
Abilities
I have got the ability of working in teams, contributing as a team and
helping out team members when required. This is what I have done throughout
my working life. I have always enjoyed working to a high standard .My
biggest strength is that I easily get along with people, which allow me to
communicate freely with customers. I am very hard working and can cope with
the stress very easily. I am a helpful, honest and reliable person. Apart
from all this I am very good at computers and have got a wide range of
knowledge of all the Microsoft office packages.
Skills
I.T Skills- I have good knowledge in I.T field I understand all the
Microsoft packages and know how to apply them in my work. A Microsoft
package includes Word, Excel, Access, PowerPoint and java, HTML, Vista, XP,
window 7, Outlook. Servers - Exchange, SQL Server and Networks - LAN / WAN
/ VPN.
Communication- I am very confident in using different methods of
communication which includes oral or verbal both. I have got a very
confident telephone manner. My experience of dealing with customers and
their problems on the phone (House Of Fraser and Otis Ltd) and face to face
(Next Retail and Primark) has allowed me to develop my communication
skills.
Leadership -I have gained and understood the importance of leadership from
my employment at Primark. Working at Primark has given me the opportunity
to ensure that the sales targets are met and maintained well and ensure
that the store policies are upheld. It also gives me the chance of
supervising the functioning of the staff and training new staff.
References:
55%
58%
66%
65%
70%
60%
72%
79%
. Programming, Database Design
. Systems Analysis
. Computer Technology
.
. English - C,
. Maths Handling Data - C
. Maths Managing Money - B
.
Job Reference
Tom Bell
Next
Unit MSU8
Highcross
Leicester
LE1 4FS
Job Reference
Michael
51 Saffron Rd,
Wigston,
Leicester
LE18 4US
Tel: 020********
. Mathematics - D
. Gujarati -B
. English Speaking & Listening - D
Contact this candidate