ABIGAIL MICK

**** *** **** **. *** ANTONIO, TX **244

361-***-**** accmhx@r.postjobfree.com

Objectives

Pursuing a career in which I can utilize prior experience and training while advancing.

Experience

Scheduler

( February2011 – September 2011)

ENT Clinics of San Antonio Sa n A n t o n i o, T X

Created new patient accounts and documented customer complaints, comments, as well as any

action that was required in regards to the situation.

Checked to ensure all changes made to accounts were accurate.

Connected patients and/or doctors with unsolvable situations to appropriate department.

60+ inbound calls on a daily basis.

Verified insurance coverage, referrals and benefits.

Faxed and scanned crucial patient information to various ENT clinics throughout San Antonio as

required by clinic policy.

Responsible for operating computer automated system for patient reminder phone calls on a daily

basis.

Completed any and all job duties as assigned on time in a professional and courteous manner.

Customer Service Representative (January 2008 December 2008)

Fort Sill National Bank Lawton, OK

Maintained 100+ calls per day

Reviewed customer accounts and assisted with any questions, concerns or complaints customers

may have.

Connected customers with unresolved grievances to appropriate department.

Resolved customers' service or billing complaints by performing activities such as refunding

funds or providing overdraft protection if applicable.

Obtain and examine all relevant information to assess validity of complaints and concerns to

determine possible causes such as specific charges that can cause the account to become

overdrawn and incur insufficient funds fee.

Completed and submitted necessary forms for wire transfers, card activations/cancellations,

lost/stolen check cards and stop payments.

Used secure databases such as AS400 and Synapsys.

Performed other job duties as assigned.

Licensing Coordinator (August 2005 September 2006)

Talent Tree Staffing Services Austin, TX

Evaluate all information on applications for completeness and accuracy.

Interviewed clients for Property and Casualty Insurance license application.

Inform clients by mail and phone of additional steps required to obtain licenses.

Performed other office duties such as filing, faxing, copying and scanning applications as needed.

Used secure databases such as Siebel and ILE.

When first employed with Talent Tree other job titles included banquet waitress and file clerk.

Waitress (May 2003 August 2005)

Pizza Hut Beeville, TX

Took customer orders and cleaned tables.

Handled incoming revenue while running cash register.

Took title of cook and dishwasher as needed.

Assist with evening balance of receipts and register.

Completed other job duties as assigned.

Skills

Familiar with Microsoft Office

Ability to work extremely well under pressure

Professional is customer service

Able to perform receptionist duties such as: file, fax, scan, copy

Knowledge in performing EKG, administering injections, taking vital statistics, medical record

documentation and phlebotomy,

Also knowledgeable in insurance billing, charting and ICD 9 and CPT coding

Mastered multi tasking

Education

Kaplan College

August 2010 M e d i c a l A s s i s t a n t D i pl o m a

Certificate of completion

Certificate of Achievement

Accomplishment Award

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