Sokhorn "Melissa" Nhep

*** ******* **, **** *******, MA 02718

774-***-****

accmeo@r.postjobfree.com

Skill Profile Well-rounded background in Sales & Marketing Support

Skilled in assisting with development of department trends

and creating department objectives.

Experienced in developing and delivering presentations and

reports for meetings.

Diverse and able to assist other departments when needed

Met and surpassed management's expectations

Managed multiple time sensitive, deadline oriented projects

simultaneously

Work History Sales & Marketing Administrative Assistant,

March 2007 - Present

Rolf C. Hagen Mansfield, MA

Sales

Responsible for tracking Sales Representatives

daily sales.

Assist with Sales Representatives commissions.

Assist Credit Dept with Credits and Debit

Memo's

Arrange reservations for car, hotel, and air

travel

Quarterly Rebates

Sales Representative Support

Tracking Customer Orders

Stock Inquiry

Assist with reports

Customer complaint resolution

Training

Reroute orders

Invoice reprinting

Prepare Reports for meetings

File necessary paper work by alpha and

numeric.

Sorting and distributing mail

Phone coverage for receptionist breaks

Liaison between Management Staff and Field

Sales Representative

Assist with Bi-Monthly Specials

Setting up New Customer Account Applications

Maintain Time Off Calendar

Coordinate Special Projects in Sales/Marketing

Dept

Maintain Merchandisers Calendar and Schedules

Assist Senior Account Mgrs with reports

Organizer for Company Webinars &

Teleconference

Marketing

Co-op Advertising Rebate

Assist with Trade Show Specials

Trade Show Expense Tracking

Maintain Co-op Dollars Database

Register Company Brand Trademarks

File and Maintain Trademarks

New Product Samples to Sales Rep.

Create and Maintain Tradeshow Binders

Work closely with Events/Marketing Mgr for

upcoming tradeshows, road shows and meetings

Administrative Assistant/Personal Assistant,

Jan. 2006 - March 2007

HD Supply., Norwood, MA

Responsible for 33 associates, maintained

associate files, personal changes and arising

issues or concerns.

Helped in the hiring process, Reviewed and

printed out potential associates in

PeopleClick, DOT Applications, Non-Exempt and

Exempt Applications, DOT Physicals, Drug

Screenings, Background Checks, New Hire

paperwork, Safety Policy and Associate

Orientation.

Responsible for Temporary Contractors Timecard

as well as HD Associates.

Maintain all associates hours in Payroll

System (Kronos) and ensuring all Temporary

Contractors hours are entered into time card

database.

Proofing Time Cards

Assisting Regional HR Manager as needed and

other HD Supply Distribution centers with

issues.

Assisted the DC Manager with daily reports for

the department.

Served on the company Safety Team as the

Safety Captain, maintained housekeeping and

coordinated monthly safety meetings.

Processed Shortage claims, Return

Authorizations, Merchandise Credits and

refused shipments.

Tracking orders, calling drivers on ETA and

Scheduling Delivery appointments

Answering multi-line phone system, taking

messages, paging and forwarding calls.

Faxing, making copies, printing sales rep call

list, sorting and distributing mail.

Captain of the E.O.C. Team (Employer of

Choice)

Customer Care, Administrative Assistant,

June 2004 - Jan. 2006

A & H Manufacturing Co., Johnston, RI

Prepared weekly, monthly and yearly trends for

the Customer Service department and ensure

forecasts meet corporate guidelines.

Administer safety and housekeeping procedure

in Customer Service department and work with

safety coordinator at local plant to address

safety issues presented by employees.

Implement Shortage claims, Return

Authorizations, Merchandise Credits and

Refused shipments.

Consumer Affairs, A & H Manufacturing Co.,

Johnston, RI

Initiated tracking in the system by account

number for consumers to follow-up and track

orders

Print performance call logs (efficiency and

effectiveness in handling consumer calls).

Prepare monthly and yearly reports, graphs,

and quality assurance grids for products

ordered. .

Secretary/Receptionist, A & H Manufacturing

Co., Johnston, RI

Direct calls, setup meetings and greet

visitors and customers.

Create Employee Phone list, which helped

employees find individuals in the company and

their departments.

File necessary paper work by alpha and

numeric.

Orders supplies and restock closet for both

Customer Service and Sales Department.

Sorting and distributing mail

Temporary Contractor,

Jan. 2004 - June 2004

Temp. Depot. Cranston, RI 02902

Administrative Assistant, Ken Jones

Construction,

Aug. 2003 - Dec. 2003 (Seasonal)

East Greenwich, RI

Schedule job applicants and coordinated

applicant testing and pre-employment

physicals.

Created and implemented service award program.

Assisted in introducing benefits program and

facilitated employee meetings, which helped

gain employee acceptance.

Assisted in payroll and company budgets.

Human Resources Clerk, Externship, Yushin

America, Cranston, RI May 2003 - Aug. 2003

Worked primarily in personnel departments,

handling information related to full-time job

applicants.

Created, updated, and verified clerical job

descriptions with appropriate department

heads.

Book flights, hotel and car rentals w/ Expedia

for employees and customers.

Education Education Training in Business

Administration-Office Information Systems

The Sawyer School, Providence, RI

2002-2003

Reference: Furnished Upon Request

Contact this candidate