Security Customer Service
Resume:
ROBERT WYSZCZELSKI
Pullman, WA 99163
***@*****.***
SUMMARY
Innovative, results oriented Safety/Security Professional with extensive background (25+ years) in security, safety, and
leadership in higher education, health care, engineering and manufacturing environments. Dynamic team builder and
coach who has previously led teams in cost constrained, quality controlled, and productivity driven surroundings.
Proven leadership abilities developing enthusiasm, purpose, and empowerment among team members in everyday
activities as well as team members facing major organizational change; Experienced in both union and non-union
settings; Reputation for implementing innovative services that generate revenue, reduce cost, and add value; Effective
combination of multi-facility experience, versatility, and common sense.
Additional skills in the following areas:
• FEMA – National Incident Management System Facilitative Leadership & Development
• Project Management Service and Operational Excellence
• Incident Command Peer Interviewing
• Quality Management / JCHAO compliance Advanced Taser X26
• Teamwork & Coaching Microsoft Word, Excel, PowerPoint
PROFESSIONAL EXPERIENCE
SCHWEITZER ENGINEERING LABORATORIES, Pullman, WA 2007-Present
Corporate Physical Security Manager
Responsible for all aspects of physical security for local, regional, and international campuses, offices, and
manufacturing facilities; Executive Protection; travel security; aviation security; access control; workplace violence
prevention. Manage a departmental budgets of ~$1.2MM
• Developed and implemented security program for international company with 54 offices and manufacturing
facilities in the US and 46 international offices in 22 countries
• Performed in depth S.W.O.T. analysis of various campuses, made recommendations and implemented plans
• Instrumental in authoring new, or re-working all security related policies and procedures
• Implemented plan to upgrade all antiquated security access control and burglar systems throughout a multi-
facility campus
• Proposed and implemented one card access system for all locations of company, regional and international
• Upgraded CCTV system from analog to IP (HD) including interactive maps of campus buildings
• Initiated plan to reduce waste and move toward lean processes
• Planned and implemented exterior lock change over due to “bumping”
• Implemented access control and security alarms at 25 field offices that can all be controlled locally, at our
corporate office, or anywhere I may travel via my laptop.
• Provide backup to the Human Resources staff during employee separations
• Instrumental in company theft rate consistently declining over last 6 years even as our company almost
doubled in size during same period.
MERCY HEALTH PARTNERS, Toledo, OH 1986-2007
Metro Administrative Director (2000-2007)
Responsible for direction of 4 security departments (both armed and unarmed), mail services, telecommunications (both
technical and PBX), ambulance services, hospitality transportation services, courier/drivers; Managed 8 departmental
budgets of ~$5MM consisting of 3 managers, 120+ proprietary employees (both union and non-union) and 100+
contracted employees in a multiple location health care and college setting.
• Developed a complete new team from the merger of 4 separate security staffs, separate Human Resources
departments, separate policy/procedure books and separate training curricula through the active involvement of
several officers from each location. Members of merged team formed new friendships, camaraderie, work ethic
and attitudes as a result of their involvement in planning the merger.
ROBERT WYSZCZELSKI Page 2
• Worked with security staff to identify ways security team could add value during period of anticipated
downsizing. Became known as the security staff that does more than security. Proactive approach was
embraced by management and, as a result, we were given permission to add security staff while other
departments were cutting.
• To prevent theft recruited a “Block Watch” team consisting of Nurses, Pharmacists and Administrators to
be “extra eyes” in each area of a facility that would be closing down. Thefts and losses were reduced by ~ 75%
from the time the team went operational until the doors of the facility were closed. Received verbal
commendation from CEO for implementing the idea.
• Consolidated two different “ID Badge” systems into a universal access control card system. Convinced
management that new system would add value by creating one access control card that would serve all
facilities’ doors, parking lots, payroll deductions for employee medications at pharmacy, gift shop purchases,
employee cafeteria meals and Accudose machines.
• Performed in-depth risk and vulnerability assessments of perimeter doors, air handling systems, roof
access, etc., and provided management at all facilities with plans to safeguard employees and assets from future
attacks and security breaches. Plans were adopted and implemented, securing facilities and reducing risk and
employees’ anxious feelings. Created and implemented local "On Alert" team to insure readiness in a
catastrophic event.
• Participated on team which recommended actions to improve hospital’s customer service ratings. Team
recommendations were implemented and team was publicly recognized by the CEO and the Board of Directors
for its efforts.
• Implemented bike patrol and closed circuit camera system in two garages to reduce response time and
collect evidence to recurring stabbings and car-jackings. Two weeks later provided immediate medical care to
attack victims and positively ID’d suspect who was apprehended the next day.
• Selected to pilot test 3 day specialized training program being considered for use by hospital for all of its
managers. Program was selected and implemented based on pilot attendees’ recommendations.
• Established perfect 5-0 record in the Joint Commission on Accreditation of Healthcare Organizations
(JCAHO) surveys and 4-0 record in American Osteopathic Association (AOA) surveys. Received verbal
commendations from surveyors and hospital CEOs. Many support documents were taken by surveyors to use as
examples of “best practice”.
• Implemented color-coded parking system for all garages and lots which significantly reduced illegal and
unauthorized parking by employees.
Security Director, St. Charles Hospital, Oregon, OH (1996-2000)
Directed the activity of 50+ employees including: work schedules, budgets, hiring, negotiations, discipline, firing,
education, coaching and performance appraisals.
Shared Security Manager, Mercy/St. Charles Hospitals (1992-1996)
Supervised 30+ officers at 2 medical facilities and a college campus; Responsible for schedules, hiring, discipline,
coaching, firing, safety inspections, risk and vulnerability assessments.
Security Manager, Mercy Hospital (1990-1992)
Lead Security Officer, Mercy Hospital (1988-1990)
Security Officer, Mercy Hospital (1986-1988)
EDUCATION/TRAINING
BA Business Administration, Heidelberg College, Tiffin, Ohio (3.93 GPA)
Certification, Ohio Private Peace Officers Academy with Firearms,
Owens Technical College, Perrysburg, OH (4.0 GPA)
Certification, Homeland Security (CHS-III), American College of Forensic Examiners
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