Customer Service Technical Support

Max Rubel

**** ******* *** ** ****** Chapel 813-***-**** **********@*****.***

SUMMARY OF QUALIFICATION

Technical Support Technician with 5 years of experience as a Technical

Support Analyst within a call center and operational environment. In-depth

understanding of email support, Active Directory management, Computer

Networking, command line interfaces, hardware and software support

Experienced in maintaining departmental processes, customer service, and

general technical support concepts. Able to build strong working

relationships with co-workers, managers and customers

CERTIFICATIONS

Network +

TECHNICAL SKILLS

OS: Microsoft Windows 3.X -7, Linux, Unix

Software: Terminal services applications, Microsoft Office, Citrix,

Lotus Notes, Outlook, Active Directory, Exchange, Mainframe Applications,

Windows Applications, Blackberry, Whatsupgold, Windows Servers, Visual

Basic, knowledge of network hardware and protocols, firewalls, Wmware,

router configuration.

PROFESSIONAL EXPERIENCE

Time Warner Cable, Columbus, OH

01/2013 -

02/2014

Tier 3 technical Support

Technical support of all Time Warner Cable products

Network hardware support

Several ticketing systems including remedy

high call volume call center

customer support

email support

Digital phone support

Avaya soft phone

Allied barton Security services 06/2012 - 12/2012

Security officer

Customer Service

Emergency planning and procedures

protection of clients

HIPAA compliance

JPMorgan Chase, Tampa, FL 09/2011 - 11/2011

Technical Support Analyst (Modis Contract)

Email support and setup

Internet support

Application support

Hardware support

Customer service and technical support within a high volume call center

High volume call center environment

Securitas 06/2009 -

06/2012

Third shift security supervisor

Trainer

Customer service

First aid

protective services

policy enforcement

Bright House Network, St Petersburg, FL

01/2009 - 04/2009

Technical Support Representative

Email support and setup

Internet support

Customer service and technical support within a high volume call center

High volume call center environment

Totaltrak Global

02/2008 - 11/2008

IT administrator

Computer support

Network support

Email support

System setup

Fresh installation of computers

Verizon National Support Center

06/2005 -

02/2008

Helpdesk Analyst

High volume internal call center for all Verizon employees world wide

Phone based technical support and ticketing

Terminal Services/VNC

Hardware troubleshooting and support

Mainframe systems support

VPN support

support of over 500 software applications

avaya Hard phone

EDUCATION

ITT Technical Institute Tampa, FL (2005- 2007) - Associates of Science;

Computer Networking System

Wharton high school Tampa, FL (2001-2005) - General Education

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