Engineer Customer Service

• Analyze the process of the most important machines to find

SUMMARY

opportunities for improve.

Experienced Industrial Engineer professional.

• Standardize the documentation of production and downtimes

Excellent client services management. Up for

of the different areas.

new challenges. Team player and team leader.

• OEE monitoring implementation in LLAD and NGMBT

Self-managed, perform well in team settings.

areas.

Quick learner. Adapt quickly to new

•

environments and technologies. Increase the production output 33% in LLAD product and

create new target.

EDUCATION • Challenge the Preventive Maintenance and Changeover to

reduce the downtime.

• Polytechnic University of Puerto Rico

• Implement new documentation and design for increase the

personnel performance.

•

Bachelor in Science of Industrial Collect daily production and downtime data to create BOS

Engineering Charts to determine other opportunities for improve and

machines performance.

June 2012

• Reduce the use of material for “QuikHeel 1 Process

Inspections” by 35%. This reduction represented an annual

KNOWLEDGE

saving of $ 65K dollars.

• Fluent in English & Spanish.

Bristol-Myers Squibb

• GMP’s. June 2013- October 2013

• DMAIC Methodology.

• Operational Excellence Leader

Minitab.

• Computer Skills in: MS Office, Access,

Visio.

• Packaging processes. • Support Micro Lean Lab Implementation developing

• Good Communication. spaghetti diagrams, time studies, 5s and work samplings.

• • Implement CI opportunities identified in the Spaghetti

Project Management.

• Diagram Exercise

Lean Manufacturing.

•

• Provide 5S training as requested.

Six Sigma.

•

• Establish OEE (Overall Equipment Effectiveness) goals for

Customer Service Oriented.

2013 and continue deployment to selected manufacturing

• Safety Behavior.

areas.

• Statistical Quality Control Techniques.

• Conduct a Manual Analysis Simulation for Orencia IV

• Change Control Experience. Packaging.

• •

Ergonomics This initiative had a reduction in the scrap materials

percentage impacting a savings of about $ 450k dollars.

• Present Manual Packaging simulation results to OEE

REFERENCES

Packaging Line.

•

Available upon request. Support Solution design/Implementation form Manual

Packaging Initiative.

WORK EXPERIENCE • Conduct OEE deployment and STD Work to the PVA

(Parenteral Vial Area) manufacturing area.

Becton Dickinson

• Support initiative as requested (i.e. time study, SME

November 2013 – January 2014

interviews, challenge videos, develop best scenarios, develop

Process Quality Improver Engineer

standard work card, provide training)

• Conduct Continuous Improvement trainings education for

• Apply DMAIC and Lean methodology for

employees to accelerate transformation.

analyzes machines and personnel performance.

Medina Auto

November 2012- June 2013 Master Kaizen/ Process Analyst

AS-DOS Nissan Project implementation by Motorambar

• Implementation of the certification AS-DOS (After Sales-

Dealer Operation Standards) using methodologies such as

ISO 9001, 5s, PSX and NPW-D, Time Studies, Financial

Absorption, Work Sampling, Spaghetti Diagrams.

• Perform a consistency study randomly getting inventory items

fast moving medium, slow, new and obsolete.

• Conduct a survey measuring the index of customer

satisfaction. Wholesale customers were surveyed and regular

customers.

• Creation and implementation of standardized procedures

(SOPs) such as General Management, After Sales Manager,

Resources, Head of Workshop, proactive contact and

customer reception among others.

Lilly del Caribe (Eli Lilly)

May 2011 – June 2012

Production and Operational Excellence (Six Sigma Team)

Process Engineer (COOP)

• Perform a monthly metrics scorecards for the process teams

based on quality and performance of the plant

• Perform a time study to obtain the standard times of the

process of the areas of coating and granulation in

manufacture.

• Perform a capacity analysis to through a work sampling time

study to obtain the standards times of the tests to be

performed to seven different products.

Avon Inc. Puerto Rico

PUPR Capstone

November 2011 - May 2012

Process Engineer (COOP)

• Estimating forecast demand; Perform statistical • Apply Lean Six Sigma tools to reduce waste

tools to analyze trends

• Perform DMAIC methodology; Identify

correlations between variables

Contact this candidate