Customer Service Manager

Danielle Marr

Bolton, ON

E: *************@*****.***

C: 647-***-****

http://danielleamarr.wix.com/danielleamarr

Wednesday, February 12, 2014

To: Whom it may concern

I am applying for the Customer Service Sales Manager Position. I have just returned from ten months abroad

working and travelling in Australia and Southeast Asia. I am currently on the hunt for an opportunity to establish

myself professionally in my own community.

I have a Bachelor’s Degree in English & Cultural Studies, a Post-Graduate Diploma in Journalism and I have my

Certificate to Teach English as a Second Language (TEFL/TESOL). I have a very well rounded background of

work experience. Most recently, I have worked in Hospitality and Tourism in both administrative and hands on

roles. I also have experience working in the Media Industry as a freelance journalist, production assistant and as a

Chase Producer for CTV Newschannel. I have also done contract work as an ESL teacher working with recently

immigrated international students and the majority of my employment during school was as a customer service

agent. All of these have one common theme – I get to talk to people all day long! I have learned how to gage

things like body language and tone of voice in order to properly read each individual that I encounter. I have also

learned what amazing things a smile can do (even over the phone!) and the value in “killing with kindness”.

I am a very hardworking, honest, vibrant young woman and I have been exploring a variety of channels that

interest me in a professional context. When I am not working, I am travelling. I have visited ten different countries

and spent more than two years abroad volunteering, working and backpacking since graduating from my post

secondary education. I like to take risks, observe details and solve problems in my everyday and working life just

like I do when I am travelling. I think that the practical skills learned while travelling are invaluable in any

professional context. You learn how to have patience, communicate effectively, use common sense, have a

proactive attitude in the face of challenges and be flexible and adaptable when faced with unexpected obstacles

or changes.

I like the idea of working in customer service role and I have enjoyed it in the past because it puts me in a position

where I get to communicate with people as a necessary primary function and because the role can often require a

lot of multi tasking and fast paced days which I absolutely love. I very much enjoy daily challenges. I find that the

level of organization and the need to be able to think on your feet when people ask questions are both aspects of

customer service that I enjoy participating in.

I think that I would be an ideal candidate for this position. I have my own transportation, I am available to work

immediately and I am looking for something very permanent right now – I will not flake out on you any time soon!

You can contact me via email or on my mobile phone at 647-***-****.

Thank you for your consideration.

Sincerely,

Danielle A. Marr

D ANIELLE MARR

Bolton, ON

E: *************@*****.***

C: 647-***-****

http://danielleamarr.wix.com/danielleamarr

P ROFESSIONAL SUM MARY

I am a young professional with a keen eye for detail, a knack for making friends with perfect strangers with my

secret weapon the smile, and a can-do take control kind of attitude. I am enthusiastic and outgoing with a vibrant

personality and I have a very well rounded set of skills to bring to the table so that my job is completed efficiently

and communicated effectively. I learn very quickly and I feel as though my very well rounded background makes

me the perfect candidate for almost any job that requires adaptability, good communication skills and being up for

a challenge.

S KILLS

Articulate and well-spoken Final Cut Pro

• •

Excellent communication skills Microsoft Office

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Efficient & organized Proficient with Mac and Windows

• •

Social Media Savvy

Meticulous attention to detail •

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Excel in fast-paced environments DSLR Photography

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Videography

Basic Photoshop & InDesign •

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Writing for print or digital

Basic HTML & Wordpress •

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W ORK HISTORY

F reelance Content Writer & Editor

Digital Content Writer - Honest Blue : Travel Features

http://honestblue.com/the-good-the-bad-and-the-ugly-of-volunteer-travel/ November 14th, 2013

http://honestblue.com/do-as-the-farmers-do/ November 21st, 2013

Freelance Editor - Cultural Anthropology Textbook

Learning from the Past: Five Cases of Aboriginal Injustice by John Steckley, Published May 1, 2013

Contributor - Localiez Magazine

http://www.localiez.com/ - Music & Lifestyle, Published in July/Aug and Sept/Oct issues, 2011

Travel Blogger

http://myfairlifeabroad.tumblr.com/ - Positive Living and Accepting Adulthood in Australia & Southeast Asia

http://wildlovesetsusfree.wordpress.com/ - Backpacking & Teaching English in South America

A dministrative Assistant a nd Tourism Support Team Member

Mowbray Park Farmstay Holidays

Greeted guests, handled all paperwork for their stay, and assisted with any questions or concerns.

•

Oversaw general operations of kitchen, cleaning staff and farmers

•

Answered and managed all incoming and outgoing calls.

•

Assessed urgency and priorities before accepting or declining meetings or passing along calls to the Directing

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Manager

Helped when needed with all aspects of the business: providing tours for guests to the various activities,

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taking guests on horseback rides, providing animal care, cleaning rooms, waitressing, cooking, art projects,

supervising kids club, property maintenance – a truly Australian experience at a family run business nestled in

the foothills just west of Sydney!

A dministrative Assistant & Franchise Sup port

Tutor Doctor

Greeted numerous visitors, including VIPs, suppliers and interview candidates.

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Handled high volumes of incoming and outgoing calls and emails.

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Assisted with event planning, including associated travel and logistical arrangements.

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Completed data entry.

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Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

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Wrote email templates to be distributed company wide.

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Wrote and edited CEOs weekly business presentations in PowerPoint.

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C hase Producer

Bell Media – CTV NewsChannel

Participated in creative meetings with producers, directors, anchors, and other key figures to develop story

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ideas and line-up

Performed research online and over the phone to find the most appropriate subject matter experts for each

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story

With approval from Producer, booked guests and communicated the time, date and location of the taping with

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them

Conducted pre-interviews with guests for the purpose of creating notes detailed notes for the host or anchor

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P roduction As sistant and Behind the Scenes Videographer

Rawfootage Productions

Greeted and attended to artists and crew during arrival, breaks and location changes

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Produced, shot and edited behind the scenes videos

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Helped with load in and load out of equipment

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Made sure everyone was fed and sufficiently caffeinated!

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E DUCATION

Post Graduate Diploma: New Media Bachelor Of Arts: English & Cultural Studies

Journalism McMaster University

Sheridan College 2009

2011

Contact this candidate