*** * ****** ***** ** APT***** 520-***-****

Tucson, AZ 85704 accm5t@r.postjobfree.com

Jeff J. Kraus

PROFESSIONAL EXPERIENCE

ConsultNet, South Jordan, UT Contract to hire: NCI, Reston, VA

**/**** – Present

SR. EXCHANGE SUSTAINMENT ENGINEER

• Supports Army email migrations using the EDS-P Tool. Builds Connector Servers,

supports firewall configurations and port access.

• Manipulates databases using SQL.

• Utilizes Exchange environments 2003, 2007, 2010, within a DoD Active Directory,

interfacing with DISA.

Information Gateway Inc., North Chicago, IL

7/2013 – 9/2013

SR. SYSTEMS ENGINEER FOR MEPCOM PHASE II

• Advertised as a short term (2 month) project.

• Project goal: The centralization and consolidation of the individual MEPS into the

MEPCOM HQ.

• Supporting and Managing Red Hat 6 Enterprise Linux, VM-Ware, Oracle DB servers and

scripting.

• Deliverable doc completed: Linux User Guide; detailing the differences between Unix

and Linux, in the new production environment.

Kforce Inc & Subsidiaries, Tampa, FL Subcontract for: EMC, Hopkinton, MA

6/2011 – 3/2013

LEAD FOR NIPR DEFENSE ENTERPRISE EMAIL MIGRATIONS (2012 – 2013)

MS-EXCHANGE MIGRATION ENGINEER (2011 – 2012)

There was a 2 month gap in employment, due to funding, between Jan-Mar. During that time I worked for the Air Force.

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• Traveled to Army sites, world-wide, to take charge of virtual migrations. Advised

customer on logs for Exchange servers, while investigating migration related problems.

• Accessed over 60 servers, through a secure tunnel, achieved by using a DISA VPN, via

TCP/IP, IPSEC, and Juniper Net-connect.

• Advised sites on setup of the (TS) Terminal Server, Connector Services Server and SQL

server (these 3 required for the EDS-P Migration Tool to function) on Windows 2008/2003. Setup

TS role service; installed programs on the server, configured remote connection settings and

added users and groups requiring access to the TS. This setup occurred on approx. 20 POD

locations.

• Migrated all existing non-deployable email services into the DoD Enterprise Email

Service using the Enterprise Directory Service Provisioning Tool (EDS-P); to include user

mailboxes, DL’s (Distribution Lists) and Organizational Mailboxes.

• Email Service is based on Microsoft Exchange 2010 running inside a DoD Active

Directory.

• Managed 22 migration engineers; Trained/Led/Scheduled & worked alongside my team.

• Ensured successful migrations, daily, presented After Action Reports, improved processes

and discussed ways forward with the PM, Pre-Migration/Fly Away Teams, other Leads and team

mates.

• With Mike Grothe, took charge of PAC migrations and all concerns at Schofield

Barracks/Fort Shafter, Hawaii, Yokosuka & Camp Zama, Japan.

• Escalated suggested migration tool improvements, (DAG time-out, synchronous=false,

multi-threading solution), to the programmers at Sec-B.

• Headed AKO effort, using new version of the EDS-P tool, which incorporated built-in

reporting and threading options. Streamlined efficiency of migrations by applying lessons learned

and studying predictive analytics.

• Wrote and verified ConOps and TTP’s.

• Conceived an improved Excel ‘Migration Worksheet’ (used daily for migrations), by

adding needed formulas, auto-checking features and an auto-summary button. Ft. Eustis, 2011.

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• Hosted/Participated in meetings, with all migration players, via Telephone, Conference

Call, Open Bridge Call and DCO.

• Resolved issues w/G5, DISA, NetOps, AESD, NEC, APC, PAC, HQDA, National Guard,

NETCOM/9th Signal Command and all Army Functional areas.

• Focused on ever-present goal of providing a stellar, and always improving, migration

experience.

• Worked closely with EMC, NCI, soldiers and government service employees.

• Successfully migrated 1 million provisioned accounts for the U.S. Army.

• Personally migrated the Secretary of the Army, and his staff.

• High profile completion of HQDA & Joint Chiefs of Staff.

ADP TotalSource, Miami, FL Subcontract for: ASG, San Antonio, TX

1/2012 – 3/2012

MS-EXCHANGE ENGINEER FOR THE U.S. AIR FORCE

• Supported AFNET 561 I-NOSC MS-Exchange/Active Directory for Peterson Air Force

Base, CO.

• Administrator over servers for Exchange/BlackBerry 2007/2010 environments;

competing with Army for largest client-base in the world.

• Specialized in post-migration work-requests; DAGs, CAS, Client Access, Hub Transport,

Iron Mail, OWA, Outlook Anywhere, ActiveSync and Mailbox Servers.

• Handled BlackBerry tickets/BES Administration.

• Responsible for sensitive security and high brass (VIP) issues.

ConsultNet, South Jordan, UT Contract to hire: NCI, Reston, VA

11/2010 – 6/2011

TIVOLI BUSINESS ANALYST

• G5 goal: To configure/merge IBM’s Tivoli technologies with pre-existing monitoring

tools, for use within the Army, APC.

• Responsible for the Administration and Management of 35 servers. Server types were

78% Linux, 14% Solaris and 8% Windows 2003.

• Utilized vSphere to control all Virtual Machines (VM’s).

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• Administrated/audited all user accounts for all servers.

• Managed server down-time and all technical/best business practice documentation.

• Solved kernel security, bug fix, and enhancement update issues for RHEL servers.

• Conformed servers/software to aggregate of Army STIGs (Security Technical

Implementation Guide).

• Applied Netbackup fix, patches and SRR’s (Security Readiness Review Evaluation

Scripts) on Red Hat (RHEL) and Windows 2003 servers.

• Cloned servers, ran java updates, investigated security holes.

• Compiled GEN solution info. Tested RHEL fixpack’s and kernel updates, gave approval

to production environment to proceed with updates.

• Refurbished and redesigned 3 imperative spreadsheets accessed via SharePoint.

• Authenticated users transparently through PAM, used SMF and SBD features of Solaris

security.

• Collaborated with Change Management (CM) personnel on related Information

Technology (IT) Infrastructure Library (ITIL) based business processes & compliance objectives.

• Was granted RHN access for review of Errata alerts; created and updated ITSM tickets.

Apex Systems Inc, Glen Allen, VA

10/2010 – 11/2010

WORKFLOW MANAGER FOR DELL

• Work-Request management / Managed queues for all Continental US Ascension Health

sites.

• This included ticket escalation, problem solving, reporting, internal and external SLA

enforcement and AOS (Acquisition of Services) from prior contract to Dell contract.

• Metrics, load balancing and ticket tracking from beginning to end.

• Responsible for engaging on-site technicians, following up on work completed, surveying

customer satisfaction and employing solutions for improvement during daily discussions.

STG Inc, Reston, VA

7/2008 – 9/2010

MS-EXCHANGE ADMINISTRATOR, SHIFT LEAD (2009 – 2010)

MS-EXCHANGE ADMINISTRATOR, IM TEAM (2008 – 2009)

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• Promoted to MS Exchange Shift Lead, in 2009, at the Continental US Theater Network

Operations and Security Center (C-TNOSC), Active Directory Exchange Team, Ft. Huachuca,

AZ.

• Administrated/Maintained IronPorts, Backends, Bridgeheads and ISA servers.

• Used iLO and DRAC to access all HP and Dell devices/servers.

• Provided enterprise level support for all Army CONUS installations.

• Led forest migrations of all 2003 Exchange servers, incorporating a track-able reporting

system using Excel.

• Responsible for Exchange email support at the Enterprise level; 440,000 users.

• Monitored OWA, remote connections, MOM and Retina scanning.

• Ensured load balancing of email work queues.

• Supplied Daily, Weekly, and Monthly usage and security reports.

• Controlled Blackberry devices interweaving with Exchange and AD environment.

• Led spillage cleanup incidents (i.e.: classified data spilled onto unclass/or lower level IS.)

“Assess, Report, Isolate and Contain.” Removed affected cross-contaminated data and restored

email databases.

Self Employed

8/2007 – 7/2008

IT SPECIALIST, SELF EMPLOYED

• Headed IT projects ranging from large scale deployments and setup of new computers

and peripherals –to– circuit testing & installation of routers, switches and other network devices.

• Managed setup of 500 workstations for Citibank, Tucson, main campus.

• Replaced vital SUN Drives, for Mattel Inc., Scottsdale.

• Managed upgrade of Digital Signature Capture Devices for several stores.

• Scheduled appointments, supervised workers and controlled timesheets.

• Worked for IBM, DELL, Forestry Service, Tek Systems, Best Buy and Delta.

• Setup Blade servers, notebooks, workstations, printers, cash tills, digital pen pads and

rack systems.

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• Configured network settings, troubleshot problems.

• Removed old or legacy equipment / Refurbished server rooms.

• Job required comprehension of detailed technical reading, direct customer relations and

progress reporting.

CSP Industries, Tucson, AZ

4/2007 – 7/2007

MARKETING AND SALES TEAM LEADER (June – July)

MARKETING AND SALES LEADER (May – June)

MARKETING AND SALES DISTRIBUTOR (April – May)

• Door to door and business to business sales (saw 200 people a day).

• Promoted from Distributor to Leader in 4 weeks.

• Managed a 3-person team under me, executing marketing strategies and making sales.

With my guidance and mentoring two from my team became leaders themselves, and began

training their own teams.

• Controlled warehouse and inventory.

• Trained new individuals coming into the field as well as those on my team.

• Conducted 2nd interviews for the owner (day-long interviews):

evaluated/disciplined/hired.

• Brought into the business no less than 6 individuals.

• Met quotas daily. Achieved goals daily while maintaining a student mentality and

motivated attitude.

• Outperformed entire San Diego Team, 3 out of 4 days, during a site visit, there.

• During a training and work-session, with the Phoenix Office sales team; I placed 1 st and

nd

2, for several days, on their soil.

• Partnered with global supplier, Innovage, this was a challenging & competitive

environment.

Took time off, with family, and moved from Italy back to USA.

10/2005 – 3/2007

PSC, Reston, VA Later absorbed by: STG Inc, Reston, VA

3/1999 – 9/2005

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SYSTEMS ENGINEER

• Top Secret clearance required; worked at the Naval Air Station, Sigonella, Italy, Systems

Shop; maintained 2 bases and several tenant commands, 25 Servers/3,000 workstations.

• Fielded tickets. Managed Windows NT/2K servers, 25 apps, Active Directory & Group

Policy.

• Was Lead for the Comptroller and Budget Departments IT needs, dedicating attention to

their secure-data requirements concerning financial applications and sensitive data; transactions

via FTP, password enforcement, DPAS and FASTDATA.

• Led project: Upgrade of Oracle and FASTDATA client on 200 workstations; team of 7

under me, trained, developed instructions/procedures, managed schedules.

• Was Lead over FASTDATA (Fund Administration and Standardized Document

Automation) App and Oracle Enterprise Edition; 1 person under me. Migrated DB and over 2,000

users from Legacy DB to Oracle; managed/maintained servers and backups.

• Was sent, TAD, to La Maddalena as Oracle 8i Expert and FASTDATA Lead; trained IT

shop and implemented the application on 2 servers and 40 workstations.

• Preventative solutions applied against possibility of Y2K bug damage.

• Team Lead for Standardization of Workstations; moved various flavors of Windows and

hardware onto a single, more scalable, image and platform.

• Advised department heads on RAID technology and software solutions.

• Wrote all Standard Operating Procedure guides for Systems Division.

• Scripted using DOS, Visual BASIC and csv files.

• Solved network IP and DNS issues.

• Tester/Administrator over Citrix, Linux and Solaris boxes.

• Used Systems Management Server (SMS), now called SCCM, to auto-install OS’s and

key Apps.

• Scripted my own FASTDATA backup solution using DOS and SQL.

U.S. Navy, Washington DC

2/1995 –2/1999

SYSTEM ADMIN, U.S. NAVY, ACTIVE DUTY (1998 – 1999)

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NETWORK ADMIN, U.S. NAVY, ACTIVE DUTY (1997 – 1998)

MICRO-COMPUTER TECH, U.S. NAVY, ACTIVE DUTY (1996 – 1997)

MAINFRAME OPERATOR, U.S. NAVY, ACTIVE DUTY (1995 – 1996)

• Performed analysis and metrics on servers and applications.

• Moved FASTDATA accounting program from Novell to Windows.

• Configured/Administrated NOVELL 3.xx & 4.xx LAN.

• Engaged in security standards compliance with ISSO, managed GPO’s.

• Coordinated, supervised and facilitated IT training.

• Sole Helpdesk operator during 3-month manning shortage. (over 2,500 users/pc’s)

• Responsible for implementation of Character Recognition software for paperless

environment.

• Imaged over 200 workstations using GHOST.

• Field technician for PC hardware, software and network wiring (BNC, Coax, Cat5.)

• Optimized code for UNIX scripts.

• Ensured continuity of data for tape backup systems.

GMU, Fairfax, VA

9/1989 – 7/1994

COMPUTER CONSULTANT

• Supervised 5 student/faculty computer labs on the college campus. On-site point-of-help

for all computer issues.

• Supported IBM/MAC/APPLE PC’s, dumb terminals, DOS OS, UNIX OS, VMS OS, Csh,

C++, All Software packages, Printers, Plotters, 5 and 3 disks.

• Deployed new computers for student use.

• Installed software, troubleshot computer problems and quarantined viruses.

• Tutored students/faculty on FORTRAN, PASCAL, WORD PERFECT, BASIC, VMS and

UNIX.

AT&T Bell Laboratories, Murray Hill, NJ

6/1988 – 8/1989

SPECIAL PROJECTS ASSISTANT/TAPE-BACKUP OPERATOR

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• UNIX V Administrator, supporting High Speed Phenomenon Dept.

• Created csh code for pertinent backup systems.

• Performed weekly backups on 9-track tapes & Optical Disks.

• Configured peripheral equipment for use with DOS OS.

• Soldered & crimped various cable types, including Coaxial.

• Programmed on-line phone directory, written with AWK, and used by over 400 people.

CLEARANCE

• Secret: Active 1995-Present

• Top Secret: Active 2000-2006

EDUCATIONAL ACCOMPLISHMENTS

• CompTIA Security+ Certification (June 29, 2010)

• IA Awareness upkeep (2003-2013)

• US Army SkillPort ITIL Essentials (2010)

• US Army SkillPort CISSP Training (2010)

• US Army SkillPort Net Plus Training (2008)

• Information Assurance Security Officer Certification ( 2008)

• Functional NMS (Network Management System) 001-09, Dept. O.A. (2008)

• DELL DCSE Certification (2008)

• ISO 9000 Certified (2000)

• Windows NT Certification (1998)

• Graduated US Navy Data Processing Tech A School (1995)

• Graduated US Navy Boot camp (1995)

• GMU: Credits achieved in Pascal Programming, Mathematical Logic, Fine Arts, History and

Genetic Biology (1989-1991). Expected completion of CS degree in 2015.

• Graduated WHRHS 3.78 GPA (1989)

VETERAN

• Honorable Discharge, 1999. Proud to have served.

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PROMOTIONS

• Promoted to Lead of NIPR Email Migrations, US Army, G3 Operations (2012). 40 people under

me.

• Promoted to from Distributor to Sales Team Leader, sales job (2007). 5 people under me.

• Promoted to Oracle Enterprise DB Administrator for FASTDATA App (1999). 1 person under me.

• Promoted to Petty Officer 2nd class (1999).

ACTIVITIES & AWARDS

• Mentor, Tennis Lessons, at University of Arizona, 2007.

• Volunteer Business Advisor, Liz Barahana, 2009.

• Letter of Appreciation, 12 Sep 2012, given for lead role in successful completion of Enterprise

Email Migrations performed for Joint Staff; signed by General Martin E. Dempsey, U.S. Army.

• Certificate of Appreciation for period from 26 Apr 2012 to 17 May 2012. This certificate was

awarded for my technical education and outstanding attitude, running Enterprise Email Migrations for Ft.

Stewart and PEO-EIS ALTESS. Signed by Brigade Commander Sergeant Major Joseph J. McKinnon and

by Commanding COL, SC, David T. Isaacson.

• Letter of Appreciation from the Commanding Officer, U.S. Naval Computer and

Telecommunications Station, Sicily, 2004. Award given for coordination of large scale computer changes

occurring at US Navy Comptroller Department and affecting entire European Region.

• Letter of Appreciation from the Commanding Officer, U.S. Naval Air Station, Sigonella [Captain

A.J. Nelson] for installing, upgrading and implementing new software in efforts to combat the Y2K fears

between Mar-99 to Mar-00.

• Letter of Commendation from the REAR-ADMIRAL, US NAVY for superior performance as a

micro-computer technician from Jan-97 to Mar-99. Responded to 300 hardware and software trouble calls

base-wide resulting in praise from customers spanning 7 departments. Key player in computer

standardization, significantly reducing costs.

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• Letter of Commendation from the REAR-ADMIRAL, US NAVY for completing 50 percent of

all LAN-related trouble calls from Jan-97 to Mar-97, reducing work request backlog during a critical

manning shortage.

TERMS

IM Team: Incident Management Team

FASTDATA: Fund Administration and Standardized Document Automation (US Navy)

DEE: Defense Enterprise Email

BMCC: Brigade Migration Command Center

DoD: Department of Defense

ConOps: Concept of Operations

GPO: Group Policy Object

Security Technical Implementation Guide

STIG:

RHEL: Red Hat Enterprise Linux

DCO: Direct Connect Online (Defense Video/Audio conferencing over web)

IA: Information Assurance

TTP: Tactics, Techniques and Procedures

RHN: Red Hat Network

KEYWORDS

MS Office Suite, MS Exchange 2003, MS Exchange 2007, Ms Exchange 2010, EDS-P Tool, Remote Terminal Services, Juniper Net Connect, RDP, Shell scripting, Visual Basic, Csh, Pascal, Ksh, Csv, SQL, Oracle, UNIX, Red Hat (RHEL), Windows Vista, Windows 7, Windows 8, Windows XP, Windows 2003 server, Group Policy, Active Directory, OWA/ROH, Blackberry/RIM, 802.1X, X.509, Ghost, HelpStar, DNS, Routers, Switches, DRAC, iLO, Direct Sales, Interviewing, Team Leader, Shift Lead, Migration Lead at PAC (Pacific Command), AKO, Army Knowledge On-line, U.S. Navy Veteran, Honorable Discharge, TCP/IP,

VPN,

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