Customer Service Medical
Resume:
Cheryl A. Burchfield
Windham, NH 03087
*************@*****.***
OBJECTIVE
Human Resources Assistant
Above average computer literacy and willing to learn new applications; Superior customer service experience and achievements;
practical task management; realistic time-management; experienced in due-diligence; ambitious but coachable; and enjoy creating a
comfortable environment for patients, their families and my colleagues.
1 PROFESSIONAL EXPERIENCE
2 RehabCare 8/2013-10/2013
Rehabilitation Technician Reading, MA
• Processed patient-therapist evaluation packets for new admissions, file in Medical Records and Rehab Department soft files
• Ran reports and update therapists on new admissions, changes in patient status, insurance updates, booked appointments
• Printed and created reports from Matrix, Casamba/SMART, and Kindred Gateway databases for schedules with patients,
progress notes, patient-family contact, room/bed-listings, midnight Census and Treatment reports, as well as patient history
• Faxed evaluations for signatures of Primary Physicians, Referring Physicians/PA’s/NP’s or direct correspondence with visiting
Attending Physicians
• Made daily/weekly/on-going interactions with Facility’s Nursing staff, Medical Records Department, Maintenance, Laundry,
Housekeeping, front desk, Director of Admissions, Nursing station Unit Secretaries, and Care Planners
• Maintained HIPAA standards of care with confidentially sensitive and private documents, information shredding as needed
• Created lists, notes, logs, and other pertinent documents, produced in Microsoft Excel and Word tables to apply as needed for
organization of administrative needs, upkeep/maintenance of filing, Daily Interaction Forms (DIFs), etc.
• Provided sanitizing, organizing, patient transfer and accompaniment, therapy assistance, and Rehab Department liaison needs to
Client-facility and staff members
3
4 MDA (Muscular Dystrophy Association) 1/2013-
8/2013
Volunteer-Recruit Coordinator Bedford, NH
• Recruited referrals for area campaigns throughout New Hampshire to raise money towards medical service needs of the ill
• Produced new referrals via computer applications, internet searches, and original prospective volunteers
• Acquired an average of ten to twenty-five volunteers per week per 2-3 month campaign
• Maintained discreetness and professionalism to protect the sensitive nature of those in NH with a muscle disease
• Participated in fundraising events
• Made 120 cold and warm calls per day
5
6 Certified Nursing Assistant 03/2010-12/ 2011
7 Spaulding Hospital Cambridge: Stroke/Neurology Rehabilitation Floor
Cambridge, MA
• Assisted the RN/LPN/NP/MD in completing tasks that support patient care activities and treatments
• Provided direct patient care activities appropriate to training and competency
• Ensured that department is kept clean and organized
• Completed patient care activities as assigned while promoting excellent patient satisfaction outcomes
• Ensured that patients and their families receive the highest quality of service in a caring and compassionate atmosphere
with the individual’s needs and rights in mind
• Recorded vital stats throughout day for usually 6 patients daily in Medical databases
8
Ward Clerk/Cardiac Aide, light CNA duties 09/2009-03/2010
Wingate at Brighton: Sub-acute Rehabilitation Unit Boston, MA
• Provided Full-time Day Shift's secretarial & administrative type duties to entire nursing staff via data entry on computer and
face-sheet notebooks, including: inventory of supplies, ongoing filing, chart management & assembling for new
incoming/readmitted patients, copying, relaying of interpersonal communications with the doctors, nurses, CNA's, Admissions
Department, consultants, OT's, PT's, ST's, patient transportation, labs, pharmacy, funeral home, D.O.N., Administrator,
Ancillary Services, and other departments, as needed.
• Functioned as transport assistance to and from hospital appointments in local area with patients.
• Prepared Primary and Secondary patients in our Cardiac program for classes by direct communication with Cardiac Team and
CNA's, including computer inputs & management of information per patient's admitting information from the evaluations of the
nurses, doctors, dietitian, social workers, & Case manager; & daily Cardiac video setup, play & take down.
• Assisted as CNA replacement on an as needed basis
9 Clinical Internship – Certified Nursing Assistant (CNA) 06/2009-
08/2009
Wingate at Brighton via American Red Cross NAT Program Boston, MA
• Assisted Healthcare team in providing bed baths/baths, perineal care, feeding, mouth care, & other care duties as needed.
• Recorded intake and output of residents; assisted Instructor with transferring patients.
10 Hospital Unit Coordinator 07/2006-11/2006
11 University of North Carolina Women’s Hospital/Cancer Ward Chapel
Hill, NC
• Scheduled follow-up appointments per doctors' orders for various departments.
• Performed reception for incoming family calls and medical personnel.
12 Assigned pager and room numbers for Nursing/Medical staff; morning and evening shifts.
13 Acquired medical equipment and special diets to nurses for disbursement to patients
14 Prepared and updated admitted and discharged patients’ records and information per HIPAA and hospital policy.
15
Registered Pharmacy Technician (NC Floater) 02/2004-05/2005
Walgreens Research Triangle Park - NC
• As registered Pharmacy Technician with NC Board of Pharmacy, worked with Parata robot dispenser, manually filled
prescriptions and assisted Pharmacists.
• Entered HIPAA-secured patient information in patient database, helped with inventory and cashiering.
1
2 ONDEO-Nalco Water Treatment and Chemical Sales Representative (NC Home-based) 02/2001-
10/2001
Nalco Diversified Technologies, Chagrin Falls, OH Durham, NC
• Promoted within first three months to encourage international purchasing of our products and services to Marriott, Inc.
• Presented water and air treatment PowerPoint presentations with follow-through of proposals, and implementation of services to
Directors of Facilities Management of hospitals, textile mills, universities and colleges, and hotels
• Provided technical advice to clients, and liaison to quality control chemists, managers, and industrial engineers
• Self-administration in remote home-office including computer-based MS Powerpoint Presentation creation; client management
via MS Word documents for follow-up letters, etc.
EDUCATION
EKG 05/2011
Competency Education Cambridge, MA
Heartsaver® CPR 04/2010
American Heart Association: Irene Kerr, Instructor Cambridge, MA
Dual Certificate: Nurse Assistant/ Home Health Aide 08/2009
American Red Cross Cambridge, MA
Bachelor of Arts: Philosophy 12/2000
University of North Carolina at Charlotte Charlotte, NC
3 Associates of Arts 05/1997
Durham Technical Community College Durham, NC
VOLUNTEERING
Vocal Coach and Director for Teen Choir 11/2013-current
St. Matthews Catholic Church Windham, NH
Pediatric Patient Advocate Volunteer – Pediatric Blood and Marrow Transplant Unit 02/2002-06/2006
Duke University Medical Center Durham, NC
Volunteer Rehabilitation Tutor 07/2005-10/2005
The Rehabilitation of Substance Abusers (TROSA) Durham, NC
Volunteer English As A Second or Other Language Tutor 06/2005-11/2005
Durham Public Library ESOL program Durham, NC
Regional Games Volunteer – Assistant Basketball Coach/Vocalist 03/2004-07/2005
Special Olympics through Durham Parks and Recreation Greenville, NC
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