Julia Battaglia

Primary Functional Expertise

Harlingen, TX

accm30@r.postjobfree.com - 956-***-****

To Gain employement with a company that specializes in helping people and utilizing computers and phones

to communicate.

WORK EXPERIENCE

Pet Nurse

Banfield The Pet Hospital - McAllen, TX - September 2012 to February 2013

Advanced Customer Service Representative

ACT - Harlingen, TX - December 2011 to September 2012

Answering phone and assisting customers with mortgage information and multiple other duties. Now in another

program for Bank of America.

Direct Care Staff

Rescare, Inc. or Educare, Inc. - Harlingen, TX - June 2011 to December 2011

Worked directly with multiple patients as direct care staff with daily activities and medications and transportation

to and from adult day care and doctor appointments.

Advanced Customer Service Representative

DISH Network - Harlingen, TX - July 2009 to September 2009

Was immediately promoted after training and 2 weeks working on the floor as a technical support representative

to an advanced customer service representative or as a loyalty agent.

Veterinary Technician

Valley Animal Hospital - Pharr, TX - June 2008 to January 2009

Worked directly with the owner of practice as assistant and technician.

Primary Functional Expertise

Secondary Functional Expertise

• I have as stated above extensive knowledge and experience to successfully perform any and all needed

qualifications for this occupation. I have customer service experience.

Secondary Functional Expertise

• I have extensive experience with answering multiple phone lines while talking with customers.

Additional Functional Expertise

• I also have extensive experience using many different computer programs at one time and writing detailed

notations on account while talking to customers about their accounts.

EDUCATION

Medical Billing and Coding

Penn Foster

2012 to 2013

Certified Medical Assistant

SOUTHERN CAREERS INSTITUTE - Harlingen, TX

2010

SKILLS

Previously certified nursing assistant and emergency medical technician

ADDITIONAL INFORMATION

Skills Summary

• Previous EMT to use medical knowledge as an asset for your company

• Previous Certified Nursing Assistant to use medical knowledge as an asset for your company

• Certified Medical Assistant to use medical knowledge as an asset for your company

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