Customer Service Sales
Resume:
Lauren Mirasola
** **** ***** ** ******* Park, NY 12065
*********@*****.***
OBJECTIVE
Actively seeking a customer service position to utilize my ability to provide an exceptional customer experience. I look forward to working with a motivated team to increase profitability.
SUMMARY OF QUALIFICATIONS
Highly skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits.
Effectively maintained positive customer relations
Exceeded sales goals by cross-selling various types of products
Proactively managed a sales team and sales floor in various environments
Communicative, enthusiastic individual with a background in customer service and a banking environment
EDUCATION
Communications in Media Art: SUNY Adirondack, 2010-2011
Advanced Regents Diploma: Lake George High School, 2006-2010
PROFESSIONAL EXPERIENCE
Customer Service Representative, Glens Falls National Bank,
Glens Falls, NY April 2012-Present
Verified and processed various types of transactions and other banking services.
Consistently informed customers of new products and policies. Created and maintained
a strong customer relationship. Handled and organized large amounts of cash within
approved limits. Worked with a team in order to give our customers an ideal
banking experience. Mastered various safety policies and legal regulations
implemented in the banking environment. Exceeded sales goals each month after I had
been hired. Took on several responsibilities within my branch to better our banking
environment and more easily provide to our customers.
Customer Service, Nine Authentic Goods
Glens Falls, NY July 2011-March 2013
Provided our customers with exceptional customer service and a phenomenally clean
environment when they entered our store. Managed the sales floor, the cash register,
and all transactions made throughout the day. Took action in cleaning and organizing
the store and making sure displays were clean and professional looking. I was also
responsible for counting money in the morning and at night, dropping deposits, and
completing paperwork in an effective and timely manner.
Assistant Manager, Zumiez
Queensbury, NY November 2010-April 2012
Managed store and co-workers in a professional manner. Provided customers with a
Friendly, relaxed atmosphere and exceptional customer service. Took control of
large cash deposits and cash drawers. Responsible for styling and designing displays and
promotions throughout store. Completed daily paper work and assigned myself and co-
workers daily tasks to complete throughout day. Took responsibility for shipment orders
that we received daily and put them in the appropriate places and organized them in an
appealing manner. Exceeded daily sales goals and reported them to home office each
day. Prospected new sales techniques and provided training to co-workers.
Cashier/Prep Cook, Pizza Jerks
Lake George, NY May 2006-September 2011
Assisted in management of daily operations for the restaurant. Constantly worked in a
fast-paced environment with no errors. Effectively provided customers with
phenomenal customer service.
Head Cashier, Forever 21
Saratoga Springs, NY/ Manchester, CT
February 2010-November 2010
Assured customers with a pleasant and exciting experience while visiting our store.
Maintained an exceptionally clean and appealing sales floor. Managed and counted
from a large cash drawer. Mastered styling and accessorizing in a fashionable manner
for each specific customer.
REFERENCES UPON REQUEST
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