Customer Service Nurse Practitioner

Kimberly R Krull **** South Section Avenue, Spring Valley,

MN 55975

Home phone 507-***-****

*****.********@****.***

__

WORK HISTORY

****-*******

Clinical Research Coordinator/Protocol Development Coordinator

Nephrology and Hypertension Research, Mayo Clinic, Rochester, MN

. Organizing multiple research protocols simultaneously

. Serving as an expert resource in the division for IRB and protocol

management

. Completion and submission of IRB applications

. Collaborating with industry sponsor representatives

. Completing and submitting regulatory documents

. Developing budgets in MIRIS system with and without code and coverage

analysis

. Calculating FTE requirements

. Acting as a liaison between Mayo Clinic physicians and industry

representatives

. Developing letters, phone scripts, consent and assent forms for many

different studies

. Mentoring study coordinators

. Organization and completeness of research study binders

. Drafting study plans for study teams to project timelines

. Training individuals on electronic applications such as IRBe

. Recruiting patients

. Completing study tasks in accordance with HIPPA regulations

. Completing study visits with patients

. Monitoring of patient and study activities to ensure accuracy of

study visits and data collection

. Medical record abstraction

. Implementing spreadsheets to prioritize and track workload

. Scheduling appointments and tests for study patients

. Management of supplies for work unit

. Documenting and tracking inventory/supplies

. Ordering supplies

. Working on Insurance appeals for patients who are denied coverage for

surgical procedures

. Plotting data for principal investigator

. Designing graphs for principal investigators use at National meetings

. Writing standard operating procedures for myself as well as others in

the work unit

. Training others to develop standard operating procedures

. Assisting principal investigators with manuscript writing for National

meetings.

2006-2010

Study Coordinator III/Program Manager

Health Sciences Research, Division of Epidemiology, Mayo Clinic, Rochester,

MN

. Distributing and overseeing workload for all people within my work

group

. Organizing and tracking of tasks being worked on and upon completion

using graphs and other organizational tools

. Monitoring budgets for Primary Investigators

. Identifying errors on budgets and correcting them through cost

transfers

. monitoring of FTE percentages on budgets for primary investigators

. Completing effort certifications on all people within my work group

. Writing sections of protocols and at times entire protocols

. Negotiating with outside sources regarding services needed for

projects

. Creating and maintaining databases

. Completing and submitting new applications, progress reports and

modifications to IRB

. Serving as an expert IRBe resource

. Creating queries to run to monitor data

. Developing systems and procedures for all phases of protocols

. Development of both protocol and patient forms and also helping others

to create forms

. Training individuals in the study team on all aspects of protocols

. Extensive writing experience

. Overall management of study teams.

2005-2006

Study Coordinator II

Health Sciences Research, Division of Epidemiology, Mayo Clinic, Rochester,

MN

. Interviewing and recruitment of participants

. Completing study tasks according to HIPPA regulations

. Scheduling tests for patients

. Developing and maintaining databases

. Writing modifications and submissions to IRB

. Development of systems and procedures for all phases of protocols,

databases and patient activities

. Monitoring patient schedules

. Medical record abstraction

. Collaborating with physician's and nurse practitioner's regarding

patient eligibility and scheduling

. Screening patients medical records to ensure eligibility

. Entry, storage and tracking of participant data

. Relied upon for decision making regarding protocols, systems and

procedures, obtaining data and patient recruitment.

2001-2005

Study Coordinator I

North Central Cancer Treatment Group, Mayo Clinic, Rochester, MN

. Editing and entry of data collected from multiple North Central

Treatment Group memberships

. Abstracting medical information and writing medical narrative reports

for physicians

. Compliance with regulatory laws and institutional guidelines

. Coordinating monthly meetings

. Reviewing protocols to ensure completeness and accuracy

. Participating in data collection meetings to establish proper

procedures

. Office liaison for computer applications and problems

. Tracking of expected data.

1999-2001

Clinical Assistant

Nephrology, Mayo Clinic, Rochester, MN

. Scheduling appointments and ordering tests for patients

. Responsible for accuracy of data needed for appointments

. Performing various clerical and customer service duties including

management, maintenance and flow of patient materials, coordination of

physician and patient appointment schedules

. Direct interaction with physicians, patients and patient relatives.

1998-1999

Patient Service Representative/Drug Study Assistant

Nephrology, Mayo Clinic, Rochester, MN

. Maintaining flow charts

. Providing orientation to new patients starting drug study program

. Scheduling appointments and blood tests for patients

. Explaining procedures and appointments to patients

. Loaning and keeping track of patient histories

. Direct contact with physicians concerning patient care.

1996-1998

Laboratory Assistant

Central Clinical Laboratory, Mayo Clinic, Rochester, MN

. Processing of blood, spinal and body fluids for testing in various

laboratories

. Prioritizing all samples from emergency to routine in a timely,

efficient manner

. Through knowledge of approximately 1500 tests and special study

protocols

. Conferring with allied staff and physicians regarding patients tests

and results

. Order entry in LIS computer system

. Performing and reading sedimentation rates

. Operation of pneumatic tube system

. Extensive experience centrifuging and aliquoting patient samples

. High volume telephone experience working call center within lab

EDUCATION

1999. Medical Terminology, Mayo Clinic

1998. Patient Service Representative Training Program, Mayo Clinic

1983 Graduate, Western High School, Jackson, Michigan

SOFTWARE/APPLICATION SKILLS

Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word,

MS Access, MS Excel, MS Project, MS Visio, Internet Explorer, MICS

LastWord, Synthesis, Outlook, Outlook 2010, PowerPoint, Adobe Illustrator,

Contribute, Orders 97, Lawson ordering, iShop smart, Staples advantage,

MIRIS, IRBe, Code and Coverage Analysis and Access database design.

PERSONAL

I am a very enthusiastic fast learner with above average human relation,

communication and organizational skills; I am self-motivated and enjoy

challenge.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate