Customer Service Manager

Crystal Boss

***** **** ******* ***** ( Las Vegas, NV 89129 ( ( 626-***-**** ( (

acclzi@r.postjobfree.com

Administrative Assistance - Clerical / General Office Support

Versatile and detail-oriented professional with excellent qualifications to

support diverse functions involving administrative assistance,

office/clerical support, customer service, and other day-to-day business

activities. Skilled at performing effectively both independently and as

part of a team in demanding and fast-paced environments to complete

projects and tasks while adhering to all deadlines and quality standards.

Self-motivated individual with exceptional interpersonal and communication

skills to establish and maintain productive working relationships.

Areas of Strength

( Administrative/Office Functions ( Meticulous Attention To Details

( Customer Rapport/Relationships

( Strong Decision-Making Skills ( Performing Well Under Pressure (

Handle Confidential Information

( Value-Added Customer Service ( Multi-Tasking/Prioritizing Work

( In-Person/Phone Communication

( Professional/Pleasant Demeanor ( Analyzing / Resolving Problems

( Punctual/High Sense of Urgency

Professional Experience

Office Support / Receptionist, The Factory, Pasadena, CA

2013 - Present

Direct responsibility for utilizing strong organization and coordination

skills to consistently deliver exceptional customer assistance and

administrative support including managing front desk, answering phone,

handling various transactions, scheduling appointments, and ensuring tasks

are performed accurately and with a sense of urgency.

. Quickly address customer and team member needs/requests as well as

resolve any issues or concerns in a timely manner. Adhere to customer

service standards and protocols and consistently deliver complete

satisfaction.

. Maintain a positive demeanor and a high level of professionalism while

assisting customers. Efficiently handle administrative and business needs

and remain focused and attentive to ensure positive outcomes and results.

Office Manager / Showroom Assistant, Wired Designs, West Hollywood, CA

2011 - 2013

Held accountable for providing support and assisting with multi-million

dollar domestic and international projects including coordinating and

attending presentations, preparing proposals and invoices, completing

office duties, and producing business documents, reports, and

correspondence using Microsoft Word and Excel spreadsheets.

. Demonstrated exceptional capacity to meet deadlines and build rapport

with individuals at all levels. Supported administrative/office goals by

facilitating an environment that consistently achieved/exceeded

expectations.

. Proficiently managed communications received or initiated through phone,

email, and mailed correspondence to provide value-added support. Completed

routine and special administrative projects as needed/requested.

Office Manager, Joint Effort Chiropractic, San Dimas, CA

2002 - 2010

Maintained direct responsibility for demonstrating strong problem solving,

attention to detail, and analytical skills while managing front and back

office operations including patient care, submitting claims, processing

payments, handling disputes, preparing patient paperwork for doctor,

filing, verifying insurance, and answering heavy phones.

. Displayed strong organizational, time management, and multi-tasking

skills with ability to prioritize work. Used well developed interpersonal

skills to interact effectively with co-workers, management, and customers.

. Accepted new assignments/responsibilities with a positive, cooperative,

and team-oriented attitude. Completed all tasks and projects in the most

efficient manner possible and exercised independent decision making.

Education

High School Diploma, City of Angels High School, Los Angeles, CA

Certificate in Cosmetology, Baldwin Park Adult Education, Baldwin Park, CA

Skills: Microsoft Office Suite (Word/Excel/PowerPoint/Outlook), Data

Entry/Typing, Research, Multi-Line Phone Systems, Business

Systems/Databases, Scheduling, PCs/Windows, Business Reports,

Information/Data Research, Office Automation/Equipment, and Creating

Spreadsheets/Documents/Letters/Correspondence/Memos

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