Quality Control Manager
Resume:
Richard Taylor, MBA
Corbin, KY 40701
*********@*****.***
Objective:
Apply unique skills and experience to long-term career goals in a supervisory role
Education:
M.B.A. University of the Cumberland’s, Williamsburg, KY May 2012
B.A. Eastern Kentucky University - Richmond, KY May 2005
Computer Skills:
• Microsoft Office, (SharePoint, Project, Access, Excel, and Word, Advanced User),
AutoCAD Designer, (Advanced User).
• USCIS Mainframe and Record Databases, NFTS, EDMS, (Advanced User and
Trainer).
• Entrust Encryption Software for Internal Communications
• Advanced Windows Operating System user, (Windows XP\7\8).
Work Experience:
Computer Sciences Corp.
May 2007- October 2013
Case Resolution Unit Clerk
U.S. Citizenship & Immigration Services Records Digitation Facility Williamsburg KY
• Worked closely with U.S. Citizenship & Immigration Services Office of Security
and Integrity to maintain identity security and maintain proper Records security
within the facility
• Generated and reviewed systems reports, authored flow charts to track file
movement, track files and expedited if necessary
• Created new processes and updated standard operating procedures and
documentation
• Monitored production and quality control reports and outcomes to meet contract
obligations
• Interacted with USCIS field agents to resolve Immigration file issues
• Liaison to USCIS government officials
• Reviewed government policies and digitize documents for accuracy
• Created new accounts and updated government system processes
• Utilized meeting management tools to schedule and conduct contract meetings
• Worked closely with USCIS Records office leaders to meet all contract
requirements
Technical Staffing Solutions - London, KY
November 2005 - May 2007 Office Manager
• Quality and Office Management Role
• Ensured quality control
• Authored and Editor of Contract reporting for non-compliance issues, errors and
compliance
• Ensured waste minimization
• Supervised product and services quality
Kentucky Department of Parks, Frankfort, KY
May 2005 - November 2005
Historic Interpreter-William Whitley House State Historic Site
• Public Relations, Tour Guide for Historic Site
• Researched history, gave tours, operated gift shop, controlled inventory
• AutoCAD drafting of site and surrounding area
Eastern Kentucky University - Richmond, KY
August 2003 – May 2005
Student Worker
• Served as research and teaching assistant
• Filed and managed documents, maintained computer databases
Cumberland Valley National Bank - Corbin, KY
June 1986 – July 2000
Loan Officer
• Assisted with new accounts and certificates of deposit
• Received and processed loan and escrow payments
• Generated loan documents for new and renewal loans
• Balanced MLA, PLA and Commercial bank accounts
• Served as Real Estate Mortgage Loan Specialist
• Contacted attorneys for title search and mortgage preparation, reviewed title
searches
• Contacted County Court Clerk for taxes and pro-rate taxes
• Scheduled and closed Real Estate Mortgage Loans
• Interacted with customers to complete and approve/deny loan request
HONORS/AWARDS
• CSC 2012 NPS President Award for Excellence in Client Satisfaction
• Sigma Beta Delta International Honor Society for Business, Management and
Administration
Work References
Gayle Troxell CSC Site Manager Cell 606-***-****
Home 606-***-****
Patricia Phillips DHS RDF Site Director Cell 606-***-****
Juanell Maggiora CSC Supervisor Home 606-***-****
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