Lav Chintapalli

acclx4@r.postjobfree.com 919-***-****

key competencies

( Client & Vendor ( Project Management ( Program Management

Management

( Supervision & ( Writing & Editing ( Process Improvement

Administration

( Evaluation & ( Coaching & Training ( Instructional Design

Assessment

Education: North Carolina State University, Raleigh, NC

M. Ed - Training & Development

B.S - Microbiology & Genetics

Minor - Computer Science

Certifications

ROI: Master Certificate in Philips ROI Methodology, ROI Institute-Villanova

University

WebEX: Expert Synchronous Producer, InSync Training

Coaching: Executive Coach, Coach U

Career Coaching: Highlands Ability Battery Coach, Highlands

Yoga: Certificate in Hatha Yoga, Certificate in Kids Yoga, North Carolina

School of Yoga

Public Speaking: Competent Communicator, Toastmasters

Honors & Awards

Writing: Scholarship ~ NC Writers Network Conference, 2009; Writer-In-

Residence, Cape Cod, 2010

Education: Scholarship ~ AERO Conference, NY, 08; Educause Conference for

Authentic Learning, NCSU, 08

Speaking: Runner-up, TechTalk Toastmaster Table Topics Challenge - RTP, NC,

2006

Community: Profiled in The News & Observer for contribution to teens -

Cary, NC, 2005

Professional Experience

Human Dynamix, Cary, NC 2005-

Current

Organizational Consultant - Training & Development, Learning & Change

Management

Specialize in increasing intellectual capital while

strategically linking learning with business change & growth.

Clients include NCSU, AT&T, CISCO, Bank of America, Global Knowledge,

BCBSNC, Apex Chamber of Commerce, Town of Cary, Klimak, and Kroger

Foods, to name a few.

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Change Management

o Helped strategize, create and execute scalable learning plans to include

a cohesive worldwide approach while taking the time and budget into

consideration.

o Created a Certification Program for global learners to ensure proficiency

due to the sensitive nature of the material. All trainees passed with a

95% or more making the project a big success.

o Developed a strategic model of blended learning for the global sales

force that is scalable and agile to train and reinforce verticals,

channels, on-the-job experience, partners, etc.

Program & Project Management

o Managed projects within time, budget and scope while liaising with

various stakeholders & SMEs.

o Worked with an international sales team to gather content and expertise @

Cisco

o Conducted a cost vs. needs analysis for the LITRE (Learning in a

Technology Rich Environment) project @ NCSU. Report was delivered to the

Vice-Provost.

o Conducted analysis, defined scope & objectives for behavioral sales

training @ Kroger.

o Responsible for program management of high quality academic operations

for existing and new leadership development courses. Managed multiple,

simultaneous projects across numerous locations, schedules and delivery

models in an environment of constant change. Source Speakers, negotiate

contracts, and manage third-party vendors. Provide business unit

consulting for more than 7500 executive leaders world-wide. Foster an

environment of innovation and continuous process improvement @ AT&T.

Curriculum Design, Development, & Delivery

o Charted out instructional design plans and story-boards @ BCBSNC.

o WebEx, TelePresence, Moodle (LMS) - training delivery systems for new

sales associates.

o Established consistent evaluation measures (Kirkpatrick 1-4) mapped to

competency rubrics. Developed curriculum for sales skills and technical

training with added business relevance. Created blended learning

solutions and guides using asynchronous and synchronous methods @ Cisco.

o Delivered training over WebEx as well as to a live audience.

Research, Evaluation and Assessment

o Evaluated the efficacy of a peer-assessment software for the Computer

Science department at NCSU

o Developed assessment instruments including rubrics for role-plays to

measure learning outcomes.

o Conducted quantitative analysis using SAS, qualitative analysis, prepared

reports for publishing, collaborated with professors, researchers, and

other university professionals involved in the project.

o Created course objectives and learning objectives, an overall map for

learning, & evaluation criteria.

o Successfully delivered an ROI project measuring changes in production

cycle to productivity.

o Coach and debrief Speakers to set them up for success. Provide feedback

and recommendations based on evaluations & AT&T.

International Outreach & Branding:

o Provided consumer education and relevant branding by navigating cultural

nuances and group dynamics of an international audience including the

Middle East, Europe, and China to establish Klimak, an Italian company as

the supplier-of-choice for custom-designed air-conditioning units.

o Worked with international management teams across Bank of America to

strategize the roll out of training programs while driving positive

culture change.

o Consistently built foundational relationships with senior leaders,

customers, and consumers to ensure high levels of satisfaction. Conducted

ethnographic consumer research.

Dialog, Cary, NC

2007-2008

Sr. Manager, Global Knowledge Center

o Provided strategic direction to the customer service department of this

$106 million global provider of information services. Effectively

integrated two teams of 8 direct reports supporting 12,000 customers.

o Created and modified technical-product training content for customers

delivered via WebEx.

o Successfully implemented new performance metrics based on customer

satisfaction and call documentation resulting in the surpassing of the

previous years' metrics by 12%. Established processes that resolved

customer queries, decreasing turn-around time by 30%.

o Rebranded and re-engineered Research Services, a consulting arm of the

Knowledge Center, resulting in an increase in productivity and 15%

increase in revenue in the first quarter.

PPD, Morrisville, NC 2004-

2005

Manager, Clinical Programming, Phase 1

o Provided high priority change management and organization design

initiatives for the Phase 1 department with offices in 38 countries.

Headed up roll-out of international Phase-1 projects.

o Spearheaded processes enabling remote employees to efficiently complete

all Phase-1 projects.

o Programming of studies in SAS. Responsible for the roll-out of

proprietary software.

o Responsible for departmental budget, time and project management.

Kumon of Apex, Apex, NC

2000-2004

President / Director of Education

o Established, developed and managed this supplementary-education

franchise. Profitably grew the business, broke even during the first

year, and sold for a profit in 2004.

o Helped students (K-adults) gain mastery of Math and Reading skills.

Responsibilities included curriculum design, student development,

managing parent relationships as well as hiring and supervising staff.

o Responsible for visibility of the business to include sales, marketing,

operations, P&L and HR functions.

Early Professional Career ~ HEALTHCARE/PHARMACEUTICAL, PROGRAMMING

1995-2000

o Sr. Analyst at Wellpath - SAS Programming, financial utilization

analysis.

o Analyst II at BCBSNC - SAS Programming, Project Management, and HEDIS

compliance

o Analyst at Cigna - SAS Programming, Training, and HEDIS compliance

o Research Tech at Duke Medical Center - Clinical Trials: Consent forms,

data management

o Cytogenetics Technologist at LabCorp - Karyotyping, Blood, Tissue and

Amnio analysis.

technical skills

LMS/E-Learning: Blackboard, Moodle, Captivate, Articulate

Web/Graphics: Dreamweaver, Photoshop, Fireworks, Flash,

Publisher, Illustrator

Languages: SQL, PL-SQL, SAS, HTML, VBA

Media: Blogs, Twitter, Forums, Share Point, Telepresence, Media

sharing, Wikis etc.

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