Customer Service Manager

An Energetic customer service professional with solid experience providing diverse customer

support in high volume call center environment. Strong problem-solving skills coupled with

initiative and accuracy provides a first-rate experience for the customer and facilitates the

development of strong customer relationships. A self-motivated and hardworking employee with

an excellent track record of meeting and exceeding productivity targets.

2011-2013 LasVegas.net Las Vegas, NV

Customer Care Specialist

• Use discretion and independent judgment when interacting with customers to provide

assistance and advice as needed.

• Responsible to ensure that the customer receives an adequate level of service with each

concern or request.

• Provide customer support and technical issue resolution via E-Mail, phone and other

electronic medium.

• Answer product and process related questions posed by customer through an internal case

management system.

• Track and maintain constant communication with the customer from the beginning to the end

of any established case, issue, or concern.

• Responsible for maintaining positive and loyal relationship between LasVegas.net and its

customers.

• Research and identify new cases created by customers.

2010–2011 Clearwire llc. Las Vegas, NV

Telesales Representative

• Assist inbound callers from mass media, direct mail and other lead generating

sources to become committed customers of the Clearwire product.

• To impress prospective customers with a professional solution-based sale.

• Effectively sell through the use of rapport building, probing needs and suggestions

solutions for customers.

• Professionally answer all questions related to product sale and usage for prospects

calling the Telesales group.

• Track all sales leads and outcome of calls.

• Work within set key performance measurements defined by the leadership team.

2003–2010 RadioShack Corp. Lansing, IL

Assistant Manager

• Greeting every customer with enthusiasm and energy.

• Serving and multi-tasking with multiple customers,

• Offering customers cutting-edge solutions in a friendly, confident and

knowledgeable manner.

• Execution of non-negotiable standards of store operation including stocking,

cleaning, merchandising.

• Responsible for customer escalations

• Cash handling and nightly deposits.

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