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Customer Service Quality Control

Location:
Aptos, CA
Posted:
February 10, 2014

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Resume:

Patrick McCoy

***** ******** *****

Fremont CA **536

Phone 650-***-****

OBJECTIVE

Obtain a position that requires my knowledge of trades to be

utilized as well as my management skills be to challenged

WORK HISTORY

2002-(present) President /CEO, Complete Property Repair

Duties: I went into business for myself about ten years ago.

What we have been doing for the last eight years is

restorations of homes listed on the historical registry in

both categories 1 & II. It has been a very interesting and

challenging job. My skills have sharpened in all areas due to

the attention to detail required when requesting approval

from the governing agency., The Department of the Secretary

of the Interior is an exercise in paper work. The daily

schedule on this type of work had to be managed and updated

almost to the hour. It was time consuming but rewarding.

Complete property repair would then typically be awarded the

maintenance contracts on the properties that fell in registry

II cat (occupied homes constructed pre 1910) In 2008 all aid

at the local and state levels stopped. In 2012 the federal

government funding for the restoration of properties also

stopped and the program ended. Which is why I am looking

forward to talking with you about an employment opportunity.

1994-2002 Superintendent, Kaufman and Broad

Duties : Management of all jobsite activities; Schedule all

offsite subcontractors from

grading of pads to street final. Track and document all

expenditures. Schedule all onsite subcontractors, walking

job daily to insure quality control. Maintain an aggressive

production schedule. Turn over a clean house to Customer

Service Representative.

1993-1994 Assistant Superintendent, Kaufman and Broad

Duties: Insure quality control for all onsite subcontractors.

Walked all scheduled city inspections with inspector.

Punched-out units and brought subcontractors back in to make

necessary repairs. Scheduled and walked all city finals.

1990-1993 Customer Service Representative, Kaufman and Broad

Duties: Develop a good working relationship between new

homeowner and builder. Scheduled all walk through on my

tract. Walked new homeowners through their homes, explaining

all warranties and instructing them on preventive maintenance

practices. Scheduled all subcontractors back in the home to

make any repairs or warranty claims that might arise.

1986-1990 Carpenter, Jonce Thomas Construction, Tim Echk construction,

Forrest Construction

Duties: As a apprentice carpenter through the Union I

worked with several different carpenters at the journeymen

level. Rolling joist and crowning studs were my main duties.

At the journeymen level framing walls, stacking roofs,

cutting stairs were all done regularly. Keeping track of my

apprentice's time was also my responsibility.

1984-1986 EDUCATION

1. BYU Idaho studied in Criminology, and Business

administration

2. Cal State course certified in Blue print take off, and

Offsite construction management

LICENSES & CERTIFICATES

General contractors lic# 811399 class B, Association of Bay Area

Governments "ABAG" seismic retro fit certificate, Hazmat remediation

certificate, Mold remediation certificate, CPR certified 2013, Microsoft

Works, Excel, Lotus 123 certificates



Contact this candidate