Manager Customer Service
Resume:
Richard William Dane
Richmond, VA
23233
E-mail: acclt2@r.postjobfree.com
CAREER OBJECTIVE
The opportunity to join a progressive hotel management company, where my
experiences and skills will provide leadership and success.
PROFESSIONAL EXPERIENCE.
Extensive Marriott, Hyatt and IHG experience.
Hands on manager that "leads" the Engineering, Sales & Marketing, Front
Desk, Food and Beverage and Housekeeping Departments on a daily basis.
Energetic and Service Oriented.
A Human Resources Manager that works closely with all department managers
to ensure that the "right" candidates are hired and trained to maintain
retention and employee satisfaction.
A manager that has successfully opened several independent and branded
hotels, including extensive conversion projects.
A sense of personal responsibility and ownership for overall quality of
service and product.
Flexibility to quickly change roles and effectively respond to any
situation.
The ability to identify problems, generate and analyze alternative
solutions.
The ability to create and communicate a clear vision.
A strong record of financial success in competitive markets.
Extensive conversion experience with Franchise/Branded and Independent
Hotel operations.
Excels at improving financial performance at all assignments
Builds strong teams at all levels through training and support; excellent
retention and loyalty.
AREAS OF EXPERTISE - Guest Relations; Corporate Hospitality; Human
Resources; Sales & Marketing; Front Desk Management; Housekeeping Standards
& Operations; Engineering; Customer Service; Performance Management;
Financial Operations; P&L Analysis; Food and Beverage; Business
Administration; Event Management; Associate Training & Performance.
10/12 - ISLAND HOSPITALITY
Palm Beach, FL
General Manager
Marriott - Residence Inn
Richmond, VA
03/11 - 10/12 CHESAPEAKE BEACH RESORT & SPA
Chesapeake Beach, MD
General Manager
05/10 - 03/11 PILLAR HOSPITALITY
Dallas, TX
General Manager
Hyatt Place, Richmond, VA
02/06 - 05/10 ANIESH HOTEL COMPANY
Norfolk, Virginia
General Manager - Developer/General Contractor
Crowne Plaza Norfolk
02/03 - 02/06 TIDEWATER HOTELS AND RESORTS
Virginia Beach, VA
General Manager - Multi Unit Manager
Courtyard by Marriott Hotel Oceanfront North
Holiday Inn Sun Spree Resort
Virginia Beach, VA
02//97 - 02/03 BENCH MARK HOTEL GROUP
Virginia Beach, VA
SUNBURST HOSPITALITY
Silver Spring, MD
General Manager
Crowne Plaza Town Center of Virginia Beach
Virginia Beach, VA
ADDITIONAL PROFESSIONAL EXPERIENCE
HYATT HOTEL CORPORATION
Chicago, IL
Manager of the Year -
Executive Director of Food and Beverage
Hyatt Regency - Flint, MI
Corporate Director of Special Projects
Hyatt Hotel Corporate Offices - Chicago, IL
Executive Director of Food and Beverage
Hyatt Regency - Louisville, KY
Corporate Training Coordinator - Instructor
Grand Hyatt - Washington, DC
Assistant Director of Food and Beverage
Hyatt Hotel - Richmond, VA
EDUCATION
Germanna College
Locust Grove, VA
Virginia Commonwealth University
Richmond, VA
Mass Communications - Journalism
American Hotel & Motel Association
Lansing, MI
Certified Hotel Administrator; Certified Food and Beverage
Executive
Christopher Newport University
Newport News, VA
Graduate Business Classes - Leadership Institute
ACTIVITIES
Virginia Beach City Public Schools - Advisory School Board
Member
Central Business District Association; Hampton, VA- Member
Fraternal Order of Police - Virginia Beach, VA
Kentucky Harvest - Founding Board Member
American Culinary Federation
American Hotel & Motel Association
Virginia Beach Hotel Motel Association
Boy Scouts of America - National Advisory Council
Boy Scouts of America - Eagle Scout Program - Hospitality
Instructor
Notary Public - Commonwealth of Virginia
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