KRISTA SMITH

**** *** ** *’Esplanade acclrr@r.postjobfree.com

Montreal, Quebec H2T 3A2 mobile: 514-***-****

PROFILE

After completing graduate studies in Educational Technology and working in New York City, Krista returned to

academia to complement her continued interest in visual arts. Backed with these degrees, Krista found her niche in

Instructional Design. Here she was able to marry pedagogical theories with design principles.

A seasoned Learning Consultant, Krista designs customized and innovative learning solutions. She has

comprehensive experience in needs assessments, content analysis and research, instructional methodologies,

collaborating with SMEs, storyboarding and scripting, assessment strategies, GUI design, and copy editing and

quality assurance.

Fifteen years of consulting with diverse and demanding multinational companies, governmental agencies, and

nonprofit organizations has proven her success in training and development, and demonstrates her strong

analytical, design, communication, and organizational skills.

PROFESSIONAL EXPERIENCE

Prospero Learning Solutions (a division of GP Canada Co.); Toronto ON / Montreal QC

Instructional Design Consultant

Clients: Canadian National Railway Company (CN) (06.2013 –present)

Needs analysis and development of 10-day Signals & Communications onboarding workshop

CSI Global Education Inc. (02.2009–03.2009)

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Interactive online activities, knowledge checks, & e-tutorials for investment & securities courses.

A&W Restaurants Inc. (07.2007–04.2008)

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New Employee Training (NET) blended training solution

De Beers (01.2007–04.2007)

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Safety, Health, & Environmental Management System (SHEMS) e-learning training for new hires

Suncor Energy (06.2005–12.2005)

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Site Orientation blended training solution for new retail managers

ExxonMobil (01.2004–03.2004 / 01.2005–05.2005)

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Global Retail Attendant blended training strategy for new-hires (Phases I & II)

! International Society for Performance Improvement (ISPI) – Award of Excellence, 2007

! E-learning Guild - Winner DevLearn e-learning DemoFest, 2006

TD Bank (10.2004–01.2005)

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Retail Desktop Transformation paper-based change management solution (learning path, support

guides, job aids, quick reference guides)

Esso/Imperial Oil (08.2002–11.2002)

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SAP HR scenario-based blended training solution; BPP capture

All Train; Montreal QC

Senior Instructional Designer (07.2012–06.2013)

Clients: CN, IATA

• Lead projects in all aspects (manage timelines, client expectations, budgets, production team)

• Conceptualize, draft, develop, & implement project while staying within scope

• Develop & maintain excellent client relationships; collaborate with SMEs to define course content

• Oversee junior instructional designers

• Implement quality control processes

IC Axon; Montreal QC

Lead Instructional Designer (06.2010–06.2012)

Clients: Novartis Global Oncology, Boehringer Ingelheim, Abbott

Instructional design expertise for all training programs and workshops to promote the

understanding of health/medicine and contribute to the reliability & efficiency of healthcare systems.

EdCetra Training; Toronto ON

Instructional Design Consultant (02.2010–06.2010)

Clients: Construction Specification Canada (CSC), Tourism Ontario

Collaboration with SMEs & storyboard design for branched scenario-based onboarding training.

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DLC Inc.; Toronto ON

Instructional Design Consultant (01.2010–04.2010)

Client: ExxonMobil

Comprehensive e-learning & video production on Loss Prevention System (LPS) training.

IC Axon; Montreal QC

Instructional Design Consultant

Clients: Boehringer Ingelheim (04.2009–08.2009)

Needs analysis, focus groups, & curriculum analysis to assess needs of Specialty Sales

Representatives (new hire & tenured) to enhance core, electives, & continuing education structure.

GlaxoWellcome (02.2000-05.2000)

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Blended product training to educate on new drug indications and promote product launches.

Computer Generated Solutions (CGS); New York, NY

Lead Instructional Design / QA Consultant (07.2008–03.2009)

Clients: IBM / AT&T

AT&T Contingency & BAU Training (technical, software, & product). Large-scale transformation

(instructor-led to computer-based) initiative.

Arinso International; Montreal QC

Instructional Design Consultant

Clients: MAAX (10.2006–03.2007)

SAP SD (Sales & Distribution) blended training solution (BPP capture, user guides, & QRGs).

Bell ExpressVu (06.2006–08.2006)

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Blended training solution (BPP capture, QRGs, help cards) for scheduling system applications

Ericsson (08.2004–09.2004)

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SAP (HR) Standard Operating Procedures change management solution, BPP architectural mapping

Groupe Danone (03.2003–05.2003)

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Change management solution (navigation guides, job aids, data creation for simulation exercises) &

BPP documentation for SAP upgrade

Chalk Media; Vancouver BC

Instructional Design Consultant (05.2006–11.2007)

Clients: Research In Motion, BMW, Namco, Transglobe, ADP

Needs analysis, ISD mentoring, copyediting, & quality assurance.

CGI; Montreal QC

Instructional Design Consultant (11.2004–01.2005)

Client: Health Canada

SAP Materials Management (MM) upgrade: user documentation (QRGs, job aids) & BPP capture.

Biotechnology Human Resource Council; Ottawa ON

Lead Instructional Design Consultant (09.2001-05.2002/09.2003-03.2004)

Projects: Design & development of web-based & instructor-led courses:

Good Laboratory Practices, Good Clinical Practices, Good Manufacturing Practices

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Total Quality Management

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Introduction to Biotechnology for Non-Scientists

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Starting Your Own Biotechnology Business

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Arinso International; Montreal QC

Senior Instructional Designer

Clients: Bombardier Aerospace (Regional Aircraft) (06.2001-09.2001)

Non-Conformance Management System (NCMS) paper-based training for aircraft assembly.

GlaxoSmithKline (02.2001-06.2001)

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EPSS (sales analysis) e-learning training solution for pharmaceutical representatives

GlaxoWellcome (09.2000-02.2001)

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Siebel e-learning & scenario-based training solution for pharmaceutical representatives

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EEDO Global Learning Services; Montreal QC

Instructional Design Consultant

Clients: American Management Association (AMA) (01.2008-04.2008)

Storyboards & activity/knowledge check development for e-learning conversion modules.

Groupe Dynamite Inc. (02.2007-04.2007)

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New hire paper-based (trainee “magazine”, workbook, leader’s guide) sales training solution

Bombardier Aerospace (05.2000-07.2000)

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Instructor-led curriculum for aircraft production & maintenance (Learjet)

Bombardier Aerospace; Mirabel QC

Instructional Design Consultant (03.1999-12.1999)

Project: NATO Flight Training in Canada (NFTC) - a $2 billion blended (mediated instructor led) training

initiative for Department of Defense (in congruence with international aviation standards)

Synervision; Ottawa ON

Lead Instructional Designer (1997-1999)

Projects: Off-the-shelf web-based courses:

! Project Management

! Time Management

! Business Etiquette

! Finance for Non-Financial Managers

Engender Health; New York NY

Educational Consultant (04.1997-11.1997)

Project: Formative evaluation on a clinical training course in rural Senegal as part of AVSC’s mandate to

increase the quality of reproductive healthcare worldwide.

QFTV; New York NY

Project Manager (10.1996–04.1997)

Project: Press releases, event organization, & office management for launching of innovative technology.

Riptide Communications; New York NY

Public Relations Consultant (1996–1997)

Projects: Promoted organizations involved in progressive social change & helped them communicate with

their constituencies & with the general public (press releases, press coverage, event organization).

! Karen Finley (artist & activist)

! Women’s Educational Media

! National Campaign for Peace in the Middle East

Dans la Rue; Montreal QC

Social Service Volunteer (1992–1995)

Project: Provided at-risk youth with essential assistance (social support, counseling, referrals, education).

ENDA Tiers Monde; Senegal Africa

Project Coordinator (1992-1993)

Project: Established (planning, administration, fund raising, course design & instruction) a school for young girls:

! Family planning & STD prevention

! Literacy

! Math & basic business skills

EDUCATION

Algonquin College of New Media; Ottawa ON Diploma: Interactive Multimedia (12.1997)

Concordia University; Montreal QC Graduate Diploma: Educational Technology (04.1996)

Concordia University: Montreal QC Bachelor of Fine Arts: Art History, Photography (04.1994)

SOFTWARE

MS Office, Adobe PhotoShop, Visio, Captivate, RWD InfoPak, RapidBuilder, Director, Premiere, PageMaker,

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