Deidre Gibson

**** ******** ****, *********, ** *0253

916-***-****

acclmh@r.postjobfree.com

HUMAN RESOURCE/MANAGEMENT PROFESSIONAL

More than 20 years’ successful experience in customer service

Profile •

and support with recognized strengths in customer retention,

problem solving and trouble shooting, staff support, and

planning/implementing proactive procedures and systems to avoid

problems.

•

Ten years management experience with up to 12 direct

1.

reports. A team player, acknowledged as “Total Quality

Customer Service Professional.”Possess solid computer

skills.

Ability to train, motivates, and supervises employees.

2.

Hire, terminate, and orientate employees, process payroll

3.

and payroll tax reports and filings, process weekly employee

work schedules, and maintain/update accurate inventories.

Increased customer retention.

Synopsis of Achievements •

1. Managed and owned successful daycare center for 7 years.

2. Proactive planning led to notable increase in morale among

employees.

3. Created and implemented staff satisfaction survey,

drastically reducing potential problems.

Employment

Sales Associate, Macy’s, Decatur, GA (Oct. 2012

Present)

Branch Manager, Toys R Us Locust Grove, GA

(Sept. 2011 Jan. 2012)

Child Daycare Administrator, Deidre’s Daycare,

Sacramento, CA (Jan. 2006 August 2011)

Service Representative, AT & T, Sacramento, CA

(May 2000 November 2006)

Colorado Technical University Online 03/2014

Education

MBA: Healthcare Mgmt & Human Resource Mgmt

University of Phoenix, Sacramento, CA, 2006

Bachelor of Science: Business Management

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