Customer Service Project

TRAVIS J. BJORKLUND

**** * ****** ***, *** Angeles, CA 90028

Mobile: 818-***-**** • Email: ****************@*****.***

Summary

I am an experienced, bilingual International MBA. My formula for success is hard work, an entrepreneurial need to

constantly improve, passionate focus on customer experience, and empathetic collaboration. This formula has brought

me success in strategy, marketing, editorial, and sales positions. I am currently managing the late stages of an

organization-changing, large-scale global software implementation project for a CPG design/manufacturing

organization. Throughout my diverse career, I have delivered concise, creative solutions to complex problems and

driven projects on tight budgets as an employee or consultant in many industries.

Career Experience

Performance Designed Products (pdp.com) Los Angeles, CA

May 2012 – present

Business Analyst, Project Lead

Project lead for design and implementation of organization-changing Product Lifecycle Management (PLM), the

goal of which is decreasing product time-to-market by 20% in two years. Expected project IRR is 230%, expected

ROI is 600% over 6 years.

Managed a cross-functional team of executives, IT staff, software developers, and product developers to remap and

improve complex, enterprise-wide business process models.

Designed a complete data model for PDP products that reengineers business processes and will be the basis for

growth and diversification in the product development department.

Coached and trained executives, team leaders, and product developers on industry best practices and process

improvement.

Translated C-level corporate strategy into development complex-to-design but easy-to-use software systems for

management of product development, customer pricing, and sales forecasting.

Computer Science Corporation (csc.com) Arlington, VA

MBA Marketing Analyst Intern May 2011 - August 2011

Led an intern marketing team in strategic planning, corporate partner business development, and marketing budget

allocation projects.

Designed and implemented a successful $30k ad campaign promoting a new network infrastructure services product.

Designed a marketing strategy reboot focusing on the passion, dedication and high-quality of the engineering

department.

Collaborated on, compiled, and edited RFPs for multi-million dollar network infrastructure projects.

Flavor Magazine (now food-shed.org) Washington, DC

Account Manage, Distribution Manager May 2009 - February 2010

Steadily grew advertising revenue in new territory with both corporate clients and local businesses. Started with no

accounts, built a portfolio of more than 30 accounts and $150k in yearly revenue.

Grew distribution network and readership through grass-roots promotion and business development with partner

organizations.

Led a successful initiative to increase total magazine circulation from 50,000 to 100,000 within one year.

Educational Options, Inc. (edoptions.com) Arlington, VA

Business Manager June 2008 - May 2009

August 2004 –October 2006

Curriculum Specialist

Led project teams in the design, writing, and editing of four media-enhanced courses used by more than 100,000

students nationwide.

Led over 100 live product trainings all over the U.S., managed online customer service and training forums.

Founding team member for Edoptions Online Academy (EOA), a pioneering, fully accredited online high school.

Managed marketing and sales strategy for EOA as it grew from 30 to 400 students.

Co-designed and implemented training manual for a customer base exceeding 2,200 schools.

Morningside Farm & Nursery (morningsidefarmandnursery.com) Boston, VA

October 2006 – May 2008

Marketing and Business Development Consultant

Grew revenue 180% by designing and implementing complete re-branding of the business including logos, retail

space, web presence, and advertising campaigns.

Doubled customer base by focusing on new market segments, creating well-attended and exciting events, and

highlighting Morningside’s reputation as the highest quality plants in the region.

Increased margins 14% with input material cost savings and reduced waste initiatives.

Education

Moore School of Business - University of South Carolina May 2012

International Master of Business Administration Columbia, SC

Concentration: International Marketing and Strategy

Related Coursework: Consulting, Business Process Redesign, Data Analysis, Finance, Economics,

Information Systems, International Management, Negotiations, Supply Chain Logistics, Market Research

Leadership Activities: Net Impact Graduate Chapter President; Co-chair USC Sustainability Conference;

Case Competition Representative; Moore Ambassador

International Study: Universidad de Salamanca (Spain) January - April 2011

ITESM, Guadalajara (México) January - April 2012

Mary Washington College (now University of Mary Washington) May 2002

Bachelor of Arts Fredericksburg, VA

Concentration: European History

Leadership Activities: President of MWC film organization

Additional Leadership & Experience

Volunteer, 826LA: A Non-Profit Writing and Tutoring Center 2013

Marketing and Strategy Consultant, Cocoa Bella Brewing LLC 2012-2013

Market Research Intern, The CSR Group 2011

Marketing Research Analyst, ECI Find New Markets, 2010 2010

Marketing and Web Strategy Consultant, Crystal Mark, Inc. 2008

Web Strategy and Design Consulting, Blue Rag Gardens, LLC, 2008 2008

Professional Competencies

Software

Expert: Product Lifecycle Management Software (PLM), MS Office Suite, Visio

Experienced: Advanced Excel modeling in StatPro, QM, advanced graphic design with Adobe CS6, HTML, CSS,

WordPress, Google Analytics, Adwords, Lucid Charts, Basecamp, Youtrack, Microsoft Project, Open Project,

Quickbooks, Agile Development (Scrum), Prezi, Test Case Documentation, Use Case Documentation

Analysis, Design, and Business Communication

Expert: Business writing and editing, Business Process Modeling, Value Stream Modeling, Stakeholder Analysis,

Product Lifecycle Management, Paper Prototypes

Experienced: Writing and Editing Business Plans, Engineering Versioning and Product Lifecycles, Executive

Dashboards, Data Migration Modeling

Languages

Native: English

Advanced: Spanish

Basic: French

Contact this candidate