Customer Service Manager

C lark Modrak

***** ****** **, ******, ** *****

818-***-**** – cell phone

818-***-**** – home phone

*****.******@*****.***

OBJECTIVE

A position in a respected business where my experience and skills can benefit the company

o perations.

SKILLS PROFILE

• Great customer-relations background.

Knowledge of working cash registers and money handling.

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Excellent organizational skills.

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Able to type 53 words per minute.

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• Experience in MS Word, MS Power Point, MS Excel, Outlook, Internet, and E-mail.

Fantastic communication skills.

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Ability to quickly navigate ECM, Insight, Relationship Manager, CMSe, Partner Care, Image View,

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ACH View, SFS, Cash Edge, Accurint, Verid, and Payments Gateway systems.

EMPLOYMENT HISTORY

Director of Client Development 09/2012 – 04/2013

Director of Merchant Leads 08/2011 – 09/2012

United Merchant Services, Glendale, CA

• Create Power Point presentations used for developing 3 r d party banks interest in United Merchant

Services bank card and merchant services program.

• Use Microsoft Word to draft and edit legal documents, contracts, Exhibits, and proposals for banks

and re sellers.

• Use Excel spreadsheets to track and manage expense reports for the sales representatives in the

field.

• Create Excel spreadsheets of bank statement analyses in order to provide easy to access data of the

companies cost effective services.

• Responsible for travel arrangements including scheduling meetings for CEO to meet with prospect

banks, renting space for trade shows, booking hotel rooms and accommodations for the CEO and

traveling sales representatives.

• Experience using Go To Meeting on phone conferences and to provide training sessions.

• Possess a vast knowledge of bankcard products and regulations imposed by the Visa and MasterCard

networks.

• Communicate with out of the office representatives using Microsoft Outlook or over the telephone.

• Responsible for bringing all new contracted banks on board with UMS Banking products and

procedures, including conducting and scheduling training, setting up individual and administrative

access to the portal system, and assigning an account manager for the bank.

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Call Center Representative III 08/2009 – 08/2011

O ne West Bank, Pasadena, CA

• Responsible for providing full service banking for deposit accounts.

• Provide excellent customer service to all clients.

• Meet monthly goals in call monitoring, schedule adherence, error tracking and sales volume.

• Assist customers with account maintenance and complicated issues including the merger of First

Federal Bank and La Jolla Bank to One West Bank.

• Responsible for training multiple new hires with on the job training.

• Assist clients with opening new accounts over the telephone quickly, efficiently and error free.

• Aid clients in resetting and troubleshooting online banking and technical issues.

• Possess a vast knowledge of banking products and procedures including individual retirement

accounts.

Facility Coordinator 05/2008 – 08/2009

Descanso Gardens, La Canada, CA

• Responsible for proper set up and strike of all events and activities that take place at the gardens.

• Ensure the client’s facility needs are met and security is maintained before, during and after event.

• Provide general garden information to visitors, guests and answer telephone inquiries.

• Provide routine maintenance and event monitoring.

• Observe and enforce all safety regulations and policies.

• Perform and ensure proper closing and lock up of the Gardens.

EDUCATION

Diploma 2003

Verdugo Hills High School, Tujunga, CA

University of Phoenix, Online – Focus on Communications and Journalism 2011 Present

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