Dawinna A. Davis

**** ****-*-*** *****

Jackson, MS 39212

Phone 601-***-****

E-mail acclen@r.postjobfree.com

Objective Effective communicator with solid background in

organizational leadership and customer service.

Works well as part of a team or individually.

2011 - 2012 Belhaven University

Education Jackson, MS

Master's of Science Leadership

1985 - 1989 Jackson State University

Jackson, MS

Bachelor's of Science Marketing

Professional SHRM Certificate in Human Resources, Certified

Skills and Training Generalist (ASE Approved), Time

Training Management, Project Management, Team Building,

Communications Skills, Microsoft Office

Work History

2013-Present G & K Services

Jackson, MS

Route Specialist

Check In process of route drivers discussing

delayed or bypassed customer issues.

Maintain installation of new accounts for the

Jackson, Baton Rouge and New Orleans offices.

Generate DOT compliance reports and time sheets for

all DOT certified employees.

Generate other reports as needed.

2008-2009

Service Coordinator

Generated payroll for the Jackson, Baton Rouge and

New Orleans offices, also orientation for new hires

in the absence of the human resources

representative.

Supported Service Department in the management of

customer calls and administrative support.

Supervised 11 Route Representatives regarding

customer concerns and provided necessary feedback.

Performed, documented and filed performance

reviews.

2009-2013 Public Employees' Retirement System

Jackson, MS

Benefit Analyst/Field

Present comprehensive information regarding

retirement benefits and options in various forums

throughout Hinds County and to the state agencies.

Forums include but not limited to new hire

orientation and retirement seminars.

Calls on member agencies, establishing lines of

communications, providing updates on the law and

regulations, information regarding coverage,

assisting with problem resolution and other related

matters as directed.

Assisting when in office with administrative

duties.

2009-2011 Comcast

Madison, MS

Customer Account Executive

Answered customer questions regarding Comcast

Digital Voice (CDV) and High Speed (CHSI) Internet.

Had to troubleshoot calls from client base.

Demonstrated product knowledge for accuracy

provided to customers ensuring quality, service and

retention.

2007-2008 Dyatech, Inc.

Ridgeland, MS

Installations Account Representative

Coordinated, managed, and completed all phases of

retirement plan for small to mid-market sized

retirement and payroll clients.

Provided orientation and training on the use of web

based model to new plan administrator during

installation of plan and kept abreast until

installation completed.

Actively worked with new business account teams to

create, implement and convert new clients.

2006-2007 Saks Incorporated

Jackson, MS

Training Coordinator/Administrative Assistant II

Coordinated activities of instructors engaged in

training employees in a sales and service

environment.

Managed tracking and reporting of the department's

federally funded grant program.

Compiled budget report listing costs, such as wages

and equipment costs, to justify expenditures and

grant qualifications.

Conducted end of class exits evaluations with new

hire employees and reported results to management

for training effectiveness.

Tracked enrollment for mandatory training programs,

maintained employee's training records, and

reminded staff to sign up for courses.

Conducted telephone pre-screening interviews for

new hires.

1994 - 2006 Verizon Business/SkyTel

Clinton, MS

Electronic Billing Analyst

Solely worked with over 400 accounts and multi

tasking all necessary requests for each monthly.

Acted as primary help desk for sales force and

SkyTel corporate customers with data invoicing

issues related to functionality, capabilities and

"how to" questions.

Managed and assisted customer base and internal

reps on implementation using Excel, Comma Delimited

and other reports.

Coordinated all software updates and relayed them

to the current subscribers and conducted internal

testing on service updates.

Training Specialist

Facilitated and supported all training functions

for the customer care department and provided

training materials.

Developed and implemented ongoing training to

improve performance, worked with management on

coaching and development issues.

Assisted with new-hire orientation for benefits

when necessary.

Call Center Supervisor, SPS

Supervised, coached, and provided feedback to new

hires and existing employees.

Recruited and interviewed for new hire training.

Verified hours for payroll and administered

performance reviews.

Customer Service and Technical Support

Representative

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