Customer Service Sales
Resume:
G ina Volpi
Sacramento, CA *****
*******@********.***
Summary of Qualifications
S trong organizational skills and attention to detail
Skilled at handling mult iple tasks and projects simultaneously
Self-starter with ability to prioritize in fast pace environment
Able to relate to people at any level of business and management
M icrosoft Word, Excel, Goldmine, Outlook, Lotus Notes
eHealthInsurance Services – Sales Administrative Assistant 08/2010 7/2013
Review and assist in completion of health insurance applications, maintain data base, apply
for and renewal and reinstatement licenses in all states. Processing new hire packets,
appointments, endorsements and certification requirements with Medicare carriers.
Compliance with license continuing education for State of California. Support all Sales
M anagers and Sales Representatives.
Nationwide Health Plans - Sales Administrative Assistant 09/1999 06/2008
Support for Regional Sales Managers, (12) and service Sales Agents (2500) with sales and
recruiting, answering and t roubleshooting all calls. Contract, license, Er ror & Omission
L iability, H IPAA, renewals, confidential credit reports, process all agent terminations of
appointment, call on past due accounts, payable/receivable and bank deposits. Maintain
customer data base, and update and distr ibute licensing requirements, welcome packet, and
p rocedure manuals . P rovide customer service, support to all calls.
T he Money Store Home Loans –Receptionist Administrative Assistant
Direct all calls for Customer Service and Collections. Receive and post payments, order
loan payment history, data entry and skip t racing. Setting up workspace for new
employees: electrical, computer programs as needed and phone system. Summit application
orders to assist the Help Desk with logons, passwords and t roubleshooting issues. Mail,
office supplies and filing.
Ellis & Ellis Signs – Receptionist/Sales Assistant 10/1992 06/1996
Direct calls; support the sales team with letters, contracting bids and proposals. Assist
accounts receivable, posting payments, bank deposits, purchase orders, invoicing and data
entry. Assist payroll with t imecards.
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