Customer Service Sales

Jay Williams

Mobile-310-***-****

*****-**********@**.***

OBJECTIVE

Seeking an opportunity that will enable me to implement my customer handling skills and solid

experience in the field of customer service and thereby contribute to the company's overall success.

WORK EXPERIENCE

America Honda Motor Inc., Torrance CA 10/2012-Present

Acura Client Relations Agent

• Handle incoming calls from customers regarding a variety of topics, mainly dealing with product

concerns, as well as service, and sales.

• Maintain a highly organized workflow aimed at providing a professional and personable

experience to customers.

Continually take responsibility to make certain I am aware of the most current department

policies and procedures.

• Effectively utilize various online and printed resources, such as owner's manuals, Customer

Connection, Knowledge Management, and Technical Information System.

Toyota Motor Sales Headquarters Inc., Torrance, CA 09/2011 - 09/2012

Customer Relations Representative

• Handle incoming calls from customers regarding a variety of topics, mainly dealing with product

concerns, as well as service, and sales.

• Maintain a highly organized workflow aimed at providing a professional and personable

experience to customers.

• Continually take responsibility to make certain I am aware of the most current department

policies and procedures.

• Effectively utilize various online and printed resources, such as owner's manuals, Customer

Connection, Knowledge Management, and Technical Information System.

• Assist the training team with mentoring new hires when necessary.

• Achieved department performance standards within the first _90_ days of assignment.

Time Share Relief Inc. Torrance, CA 3 /2008 – 7/2011

Call Center Lead Customer Service Agent

• Handled Over 100+ Inbound Calls

• Maintain procedures manual to ensure consistent performance of routines

• Check deadlines on incoming requests and put preliminary work in play

• Took inbound calls from time share owners who wanted to sell

• Followed up with customers about their inquires

• Educated customers on the process and procedures of selling their time share

• Make calls out to potential buyers

• Updated customers info in database

Maritz Research Inc. Long Beach, CA 7 / 2006 to 2/2008

Call Center Representative/ Lead

• Handled Over 150+ Calls Daily

• Handled surveys for fortune 500 companies

• Responded to Complaints of Customers

• Routine Company Satisfaction Reviews

• Provided Scheduling Shifts For Employees

• Manually Reconnections of CPU Servers/ CPU Hardware

Skills:

• MS Word

• Excel

• PowerPoint

• 55 WPM

• Adobe

• Photoshop

• Outlook

Education:

Long Beach School For Adults Long Beach, CA

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