Customer Service Sales
Resume:
Candise Brown
Springfield, Massachusetts, 01108 United States
acckx6@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Family Dollar Newport News, Virginia United States
Customer Service Representative Jan 2013 – Sep 2013
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Inventory stock and requisition new stock.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Exxon Mobil Pit Stop Newport News, Virginia United States
Customer Service Representative Jun 2012 – Sep 2012
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Inventory stock and requisition new stock.
Springfield College Bookstore Springfield, Massaschusetts United States
Merchandise Coordinator/Supervisor Oct 2009 – Apr 2012
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services
for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan budgets and authorize payments and merchandise returns.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
First Notice Systems Springfield, Massachusetts United States
Claims Reporter Aug 2008 – Oct 2010
• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or
local contractors.
• Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
• Transmit claims for payment or further investigation.
Howard Johnson Springfeld, Massachusetts United States
Night Auditor/Help Desk Mar 2008 – Aug 2008
• Greet, register, and assign rooms to guests of hotels or motels.
• Compute bills, collect payments, and make change for guests.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations
regarding shopping, dining, or entertainment.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
EDUCATION
H.S. OF SCIENCE AND TECHNOLOGY Springfield, Massachusetts United States
High School Diploma, Jun 2005
• G.P.A 3.67Track and Field
61 Washington Rd 1st Fl Springfield,, Massachusetts,, 01108 United States 413-***-**** acckx6@r.postjobfree.com
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE Springfield, Massachusetts United States
Completed coursework towards High School Diploma, Sep 2011
ADDITIONAL SKILLS
• Management Skills: leads groups, trains, instructs, counsels, manages conflict, delegates responsibility, makes decisions,
directs others, implements decisions, enforces policies, takes charge.
• Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas,
negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out
solutions, gathers appropriate information, confidently speaks in public
• Interpersonal Skills: works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates,
delegates effectively, represents others, understands feelings, self-confident, accepts responsibility
• Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets
goals, multi-tasks
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