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Customer Service Project Manager

Location:
Phoenix, AZ
Posted:
February 08, 2014

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Resume:

Richard S. Godfrey

***** *. **** ******, #****, Phoenix, AZ 85044 ( 414-

***-**** ( acckx5@r.postjobfree.com

VP / Director - Program Management / Business Development

Strategic Planning / Change Leadership / Operations / Performance

Improvement / Energy Industries

Business Development / Cost Control / Turnaround / Reengineering &

Transformation / Team Building

A record of personal achievement in project/program management for

initiatives including development of new strategic plan for a regional

office of $2B DNV GL Energy, a successful corporate-wide restructuring of

$500M Wisconsin Gas (WGC) and turnaround of the $4.6M WGC Leasing Services

unit. Strong experience in planning, operations, spearheading change,

project management, startups & turnarounds and transformations that have

led to substantial cost savings plus gains in efficiency, customer

satisfaction and profitability. Can contribute by:

< Designing and leading successful business development programs

< Managing highly complex projects to completion on-time and on-budget

< Leading large-scale reengineering and change initiatives to improve

performance

< Building top-performing teams to drive sales, profits and customer

satisfaction

A high-energy, creative problem-solver. Can define the way forward in both

start-ups and mature organizations struggling to achieve short & long-term

goals. Build strong teams by creating a positive environment and rewarding

top performers. Received an MBA from the University of Wisconsin (Member,

Beta Gamma Sigma) along with a BA degree from Marquette University in

Interpersonal & Organizational Communications (Phi Beta Kappa).

Selected Accomplishments

Achieved 150% of annual goal with 20% less manpower. DNV GL client raised

annual goal but cut labor budget. Reorganized team and refocused marketing

on high volume/lower cost program participants. Achieved record energy

savings and met/exceeded 100% of five annual performance metrics, earning

$250K retention.

Developed new strategic plan for regional consulting office. Consulting

office lacked basic operational and strategic plans. Took the lead and

collaborated with managers in Sales, Marketing, Administration, Engineering

and Data Analysis to create strategic plan with key objectives, tactics,

timelines and ownership details

Led design and startup of standby power venture for Wisconsin Gas. Company

was launching its first new business initiative in years. Named GM,

assembled small marketing, sales, customer service and logistics team.

Managed unit to first year sales 24% over goal, controlling startup costs

and margins to achieve profitability.

Directed eight "change" teams to produce $4.8M in annual savings. Wisconsin

Gas (WGC) was starting a multi-year corporate change initiative. Led

Assessment, Planning & Design Phases as well as five implementation teams.

Reengineering of 20 major business processes supported 35% staff reduction,

cut cycle times 50%.

Turnaround leads to 22% year-over-year revenue growth. Sales & profits at

WGC commercial leasing unit were flat. Took over and quickly set more

aggressive sales goals, redesigned sales processes and expanded the

business footprint. Increased annual leases from 15 to 400+ and improved

net profits 455% over seven years.

Saved $1.6M over two years with Geographical Information System (GIS). New

GIS technology had obvious potential for WGC. Named Project Sponsor for

demonstration project and worked closely with IT for months. Successful GIS

was later fully-implemented for Engineering, Construction, Distribution and

Customer Service.

Career History

Program Operations Manager, DNV GL Energy and Sustainability, 2011-2013.

Led a team of up to 42 staff with a $30M budget engaged in residential,

commercial and industrial energy efficiency consulting. Achieved 150% of

annual goal and met or exceeded all key performance metrics with 20% less

staff.

Project Manager, Independent Consultant, 2002-2011. Advisory & consulting

services in transformational change management and program development in

various industries, including medical informatics education.

General Manager, Power Now!, a unit of WE Energies, 1999-2002. Full P&L for

startup standby power generation venture begun by Wisconsin Gas and

acquired by WE Energies. Led and developed profitable $4.2M business.

Earlier: 15+ years with Wisconsin Gas (WGC) as Director, New Business

Development and WGC Leasing Manager, among others. Led highly-successful

WGC restructuring to save $4.8M as Reengineering Project Mgr.

Personal: Enjoy personal investing, reading, water sports, tennis and

photography.



Contact this candidate