Customer Service Manager

Kristina Lemmonds

**** *********** ****, ***, **, Millville, NJ 08332

Home: 856-***-**** Cell: 540-***-****

acckwg@r.postjobfree.com

Objective An administrative assistant/secretarial position in a fast paced environment

Skills Excellent Organizational Skills Telephone Answering, 6 Line System

• Strong Customer Relations Skills • Typing – 83 wpm (NJ Certified)

• Computer Proficiency • 10 Key Calculator by touch

• Above Average Data Entry Skills • Filing

Software: Microsoft Word, Microsoft Excel, Adobe

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Core Research

• Investigated tenant payments and found some tenants in arrears in

Accomplishm

some instances more than $10,000.00

ents

• Insured contracts were executed properly

Data Organization

• Improved office budgets by creating spreadsheets to track each

section within the Branch to determine cuts in section budgets and

to track funds were being used appropriately and responsibly. The

reports were also used to determine future budgets.

Multitasking

• Demonstrated proficiencies in telephone, e mail, fax, front desk

reception, maintained office supplies and maintained office

equipment such as copiers and printers.

Administration

• Performed administration tasks such as filing, developing

spreadsheets, faxing reports, photocopying collateral and scanning

documents for inter departmental use

• Processed timely requisitions and purchase orders

Meeting

• Secured meeting rooms and notified participants

• Attended meetings, transcribing minutes and distributed to parties

present

• Organized meeting materials up to and if necessary, catering and

accommodations for out of town speakers.

Planning

• Arranged, scheduled and coordinated all logistics and travel

itineraries and funding requisitions

• Ensured staff was equipped with all necessary supplies

• Assisted in event planning from economic breakfast seminars,

county festivals with up to over 1,000 participants and out of town

economic development research trips

• Oversaw the scheduling of program itineraries for over 500

students participating in the annual county arts festival

Scheduling

• Maintained supervisor calendar

Experience Office Assistant, 1/2013 – Present $20.00 per doc

Lakeview Manor Apartments, Millville, New Jersey

My expertise was requested to create professional tenant notices

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such as late notices, illegal activity warning notices, eviction

notices, etc

I created new, updated and visibly easier to read rental

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applications

I created work order forms to help assist in tracking work and

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expenses

I created spreadsheets to help track rents due

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Paid Internship

Executive Assistant, 1/2012 – 12/2012

Sligo Creek Partners, LLC, Silver Spring, Maryland

Monitored and recorded multi million dollar transactions

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Insured contracts were submitted and executed properly

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Created a filing system

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Developed a blacklist file in Excel for quick searches

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Answered calls by both phone and Skype

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Insured all scheduled calls, conference calls and appointments

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were kept

Invoicing Coordinator, 12/2010 – 11/2012 $12.00 per hr

National Freight, Vineland, New Jersey

Performed QA on invoices and statements received before

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entering into TMW system

Submitted invoices to AP for payment

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Was assigned special projects by supervisor

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Trained new employees

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Maintained 6 of the largest National Accounts

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Provided customer service to field reps and vendors

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Rental Office Manager, 9/2010 – 4/2011 $300.00 per week

Lakeview Manor Apartments, Millville, New Jersey

Managed apartment rental office and maintenance staff

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Provided customer service to tenants

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Collected rental payments and issued new leases as needed

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Deposited all payments on a weekly basis

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Faxed updated rental payment logs to owner

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Tracked monies spent on repair supplies, maintenance employee

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pay and incidental expenses

Performed an audit on tenant rental leases and payments.

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Maintained rental office while working full time at NFI until a

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new manager hired in May 2011

Cost Analyst, 01/2007 – 09/2008 $12.50 per hr

Wilmad Labglass, Vineland, New Jersey

Updated scrapped parts or materials

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Updated standard costs for parts without a cost or those p riced too

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low

Financially closed completed work orders to produce a weekly

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Variance Register

Reclassified costs to proper accounts to produce month end

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Variance Report

Clerk Typist, 12/2001 – 05/2006 $13.18 per hr

County of Cumberland, Bridgeton, New Jersey

Answered phones, greeted public, updated Lotus Organizer,

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maintained weekly staff planner.

Requisitioned supplies, processed requisitions for expenditures or

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services

Arranged meeting materials, assisted at workshops up to and

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including reserving a location and catering

Recording secretary for the Cultural and Heritage Commission,

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Economic Development, Cumberland County Loan Assistance

Corporation, Marketing and Business and Industry Committees.

Transcribed and distributed meeting minutes

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Maintained the Cultural and Heritage Commission website, grant

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accounts, newsletter mailing list

Assisted in organizing the Annual Teen Arts Festival and acted as

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Liaison to the participating schools, vendors and instructors

Doc Prep Closer, 02/1998 – 07/1999

First American Nationwide Documents, Austin, TX

$24,000.00 per yr

Received incoming calls pertaining to residential loans; redrawing

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and dispatching loans as requested by clients; balance truth in

lending figures, calculate truth in lending figures using Brooks

software.

Performed data entry from worksheet; checked input for accuracy;

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knowledge of clients’ procedures and loan types; deliver

documents within a 2 hour turnaround time with “zero” errors;

dispatched loan package back to client via modem or courier;

prepare Federal Express tickets; filing; attach faxed documents to

file

Trained new employees

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Assisted in the creation of training manuals for new employees

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Managed/supervised the department in the absence of manager

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Clerk, 10/1997 – 02/1998 $22,500.00 per yr

Internal Revenue Service, Austin, Texas

Acted as time keeper to a staff of eleven

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Provided customer service on the Help Desk

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Maintained an Approach database to track customer service work

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orders

Provided assistance and coverage to Branch Secretary when

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necessary

Maintained Manager’s calendar

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Arranged meetings or appointments when necessary.

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Made travel arrangements; secured funds prior and submitted

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timely travel reimbursements upon completion of travel

Performance Award received March 1997

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Computer Specialist, 11/1991 – 01/1995

Internal Revenue Service, Washington, District of Columbia $24,900.00 per yr

Have three years of experience, with supervision, using IPF and

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COBOL to write, test and debug programs

Have two years of experience, with supervision, working with and

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transmitting live tax code programs for production nationwide

Secretary, 07/1990 – 11/1991

Internal Revenue Service, Washington, District of Columbia

$22,900.00 per yr

Maintained personnel files, supplies and administrative files.

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Created spreadsheets using Lotus 1 2 3 to maintain section and

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Branch reports regarding time and attendance, budget, training,

overtime, travel, project status and resource usage

Made all travel arrangements for Section Chief, Assistant Branch

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and Branch Chiefs

Made all necessary arrangements for meetings and provided

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transcription upon completion of meeting to be distributed

Provided coverage to the Branch Office or Division Office when

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necessary

Selected to be detailed to the Branch Office for six months to

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assist the Assistant Branch Chief

Performance Award received in July 1991

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Education John Jay High School, 08/1979 – 05/1983

San Antonio, Texas

Diploma Received in 1983

Flowcharting

American Catholic University, 04/1992

Washington, District of Columbia

Certificate Received

COBOL I

Northern Virginia Community College, 08/1993

Dale City, Virginia

Certificate Received

Contact this candidate