Human Resources Quality Control

TIFFANY J. SMALL MCKELVIN

**** **** **** ****** – Los Angeles, CA 90045 – 510-***-****

acckvo@r.postjobfree.com

OBJECTIVE

• Bioengineer and MBA Professional committed to professional growth, organizational development, and

continuous process improvement with over 15 years of academic, corporate, and non profit experience seeking

engaging strategic position that offers opportunities to partner with cross functional stakeholders to drive

sustainable change, improve long term business performance, and to empower employees at all levels of the

organization.

SUMMARY OF QUALIFICATIONS

• Experienced in understanding and diagnosing short and long term needs to conceptualize, plan, and execute

corporate strategies amongst work streams to elevate business performance and organizational impact

• Proficient in managing transformational change for the improvement of business systems, processes, and

culture while developing, coaching, engaging and empowering stakeholders (executive leaders to entry level

employees)

• Enthusiastic, customer focused, emotionally intelligent leader with demonstrated ability to build alliances,

connect and relate to stakeholders, manage employees and influence others while driving effective change

• Advanced level project management, organizational development, effective communication, cross functional

team leadership, and meeting planning/facilitation skills

PROFESSIONAL EXPERIENCE

Baxter Healthcare, Los Angeles, CA Aug 2012 – Present

Sr. Principal Operational Excellence Leader, Quality Control

• Plan and facilitate Quality Control (QC) Senior Management’s strategy sessions to identify, execute, and achieve

future goals and objectives for an improved departmental culture and optimal performance

• Coordinate analysis of data and performance to deliver business recommendations to drive department’s

strategy

• Supervise 2 mid level analysts and indirectly supervise 8 junior to mid level analysts to drive successful

completion of analyst lead improvement projects utilizing LEAN/DMAIC tools and methodology

• Launch and facilitate department's development's program to coach, mentor, and develop embedded junior level

continuous improvement agents via classroom setting and individual sessions.

• Provide coaching and guidance to employees at all levels via one on one meetings and development workshops

• Provide tactical and financial project management for lab's capital improvement projects, annual budget &

forecasting process, and headcount management

Neutrogena Corporation (Johnson & Johnson), Los Angeles, CA

Staff Quality Engineer, Quality Assurance Complaint Vigilance Jan 2011 – Aug 2012

• Led team of 100+ volunteers to plan and successfully execute a fun and educational campus wide

employee engagement and appreciation event attracting 1800+ employees and family members

• Active participant in diversity groups’ outreach and retention efforts, including creation and presentation

of proposals to senior managers, participation in community diversity events, and mentoring of interns.

• Supervised, and mentored quality engineers and provided feedback on performance while assisting in the

oversight of the investigation and resolution of consumer complaints and related activities

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• Established and facilitated reoccurring weekly meetings to improve communication, increase productivity

and provide consistency and alignment; meeting serves as a forum for best practice sharing

• Improved compliance position of complaint handling system to regulatory & internal reporting

requirements by leading the creation, execution, and continued improvement of structured training program and

internal record assessment, thereby improving accuracy, completeness and compliance of documentation

Genentech, Inc., South San Francisco, CA

Operational Excellence (OE) Manager, South San Francisco Production (SSFP) OE Aug 2009 – Jan 2011

• Served as internal consultant / change agent for South San Francisco Production (SSFP) (Drug Substance,

Drug Product, and Technology); plan leadership meetings/off sites and facilitated the prioritization, planning,

and execution of improvement efforts for the department’s key focus areas, strategies, and annual goals

• Facilitated development and training of SSFP manufacturing skills matrix to support development of an

inventory of core technical knowledge and skills sets across the manufacturing department considering short and

long term development needs of individuals, departments, and shifts; provided coaching and mentoring to new

supervisors

• Delivered DMAIC training and utilized the methodology as lead, facilitator and participant on cross

functional teams to achieve milestones in the organization’s drive to World Class Manufacturing and Class A

certification.

• Participated on Governance Core Team as a key member responsible for planning, implementing, and

sustaining SSFP Meeting Governance Model

• Actively collaborated with senior executives, peers, and human resources to develop corporate diversity

and inclusion strategy aimed at recruitment and retention of diverse employee populations via on site programs,

off site recruitment activities, and participation in corporate and community sponsored panels and focus groups

on diversity and inclusion

Technical Manager Assessment, Corporate Quality Product Support Jun 2008 Aug 2009

• Provided strategic planning, project management and process improvement support for Annual Product Review

and Product Complaints groups and cross functional Class A teams via education and facilitation of Process

Based Leadership, LEAN, and DMAIC and OE methodology

• Developed, executed, and analyzed stakeholder surveys; facilitated process definition, root cause analysis and

solution prioritization; created communication plans; and provided tactical support

• Provided audit and inspection support and assisted in documentation of procedures for department

• Managed, directed, and participated in training material development from conception through delivery; created

and trained on use of reporting templates

Operations Rotational Development Program (ORDP) Analyst, Product Operations Aug 2006 Jun 2008

• Facilitated Product Quality’s Continuous Improvement Initiative to improve process effectiveness and cycle

times for Annual Product Reviews; facilitated risk / statistical analysis sessions to create product complaint

thresholds

• Created and executed SAP Implementation Readiness plan including technical/business process training of all

GFF Facilities employees; Utilized adult learning theory and change management principles to encourage a

positive response to change by hosting interactive department town hall to inform and educate on pending

changes

• Developed analytics around clinical cost of production for development portfolio benchmarking and resource

management to establish accountability, predictability, and efficiency metrics for Clinical Production Variance

Management in Development Finance

Small-McKelvin, Tiffany (acckvo@r.postjobfree.com)

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• Provided coaching and mentoring to and junior level ORDP Analysts and to local high school & collegiate

students through African Americans in Biotech (AAIB)

• Actively collaborated with Human Resources and College Programs to conduct outreach and recruiting of

qualified diverse international and domestic applicants.

Strategic Planning Intern, Supply Chain Management May 2005 Aug 2005

• Conducted market study and analyzed CMO proposals to define outsourcing options for e.coli bulk production

• Created and analyzed Demand/Capacity models to identify drivers and corresponding timelines to address

potential capacity constraints and mitigation strategies for e.coli bulk production long term strategy

Manufacturing Associate, Antigen Purification – Chiron Corporation, Emeryville, CA 2003 2004

• Produced key immunodiagnostics components contributing to nearly 85% of world’s supply of HCV antigens

• Led GMP manufacturing process runs, performed initial quality inspection of bulk production records,

maintained inventory and process run data via SAP

• Integral participant in developing a Diversity Initiative Program to target, recruit, and retain qualified employees

Process Engineer Intern, Reagent Operations – LifeScan, Inc. (Johnson & Johnson), Milpitas, CA 2002 2002

• Created an excel based production scheduling tool to address market demand fluctuations, improving efficiency

and communication

• Led effort to remove non value add components from supply chain that improved division wide forecast and

production efficiency contributing to $450K annual operating cost savings

EDUCATION & TRAINING

Master of Business Administration (MBA), Purdue University May 2006

Bachelor of Science in Engineering Bioengineering, University of California, Berkeley Aug

2003

RELEVANT COMPUTER SKILLS:

Microsoft Office Applications [i.e. Excel (Solver), Visio, Project], Sharepoint, Email, Social Media (Facebook,

LinkedIn)

LEADERSHIP & COMMUNITY ACTIVITIES

• Troop Leader / Fall Product Chair – Girl Scout Troop 16575 (2013 – Present)

• Vice Chair/Fundraising Chair – Playa Del Rey Elementary Booster Club (2011 – Present)

• Chair Compensatory Education Advisory Committee (CEAC) LAUSD for Playa Del Rey Elementary

(2011 2012)

• Member – Neutrogena People Process Council, QA and LAP Credo Action Teams, AALC (2011 2012)

• Assisted in research and compilation of AAIB/VIDA Diversity Strategy proposal to BMLT (2009 2010)

• Recruitment/Interviews of entry level and diversity candidates via ORDP, NSBE, and SWE (2006 2010)

• Panelist – Women in Science and Engineering: Climbing the Corporate Ladder, NSBE Convention (2010)

• Volunteer (Outreach & Finalist Interviews and Application Review) – Genentech Scholars Program

(2008 2009)

• Instructor – Personal Finance for Minorities (2005 2006)

Small-McKelvin, Tiffany (acckvo@r.postjobfree.com)

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• Vice President, Communications/External Affairs – Krannert Graduate Society of Black Managers (2005

2006)

• Graduate Assistant – MBA Admissions Office (2004 to 2006)

• Co Chair – Krannert Weekend (visitation program for admitted students) (2004 to 2006)

• Alumni Advisor – National Society of Black Engineers Collegiate Chapter – UC Berkeley (2003 2007)

• Northern Vice Chair – Region VI, National Society of Black Engineers (2003 2004)

• Advisor/Co Founder – National Society of Black Engineers Jr. Chapter – UC Berkeley (2002 2004)

• Instructor – Math Engineering and Science Achievement (MESA) Program (2003)

• Student Clerk/Advisor– Multicultural Engineering Program – UC Berkeley (2002 2003)

• President, Treasurer, Secretary – National Society of Black Engineers – UC Berkeley (2000 2003)

• Personal Banker (retail sales and supervision/coaching of 16 employees) – Wells Fargo Bank (1999 2001)

• Human Resources Intern – Qualcomm (Summers: 1998 – 2000)

Small-McKelvin, Tiffany (acckvo@r.postjobfree.com)

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