Customer Service High School
Resume:
Krizia Diaz
Springfield, MA ****3
************@***.***
Profile Summary
To secure a position which will utilize my excellent orginizational skills, as well as my relevant
work expierience and offer continued oppurtunities for growth and advancement.
Employment
Telephone Operator
October 2013 - January 2014
Valley Medical Associates Springfield, Massachusetts
Healthcare Services
Providing outstanding customer service and bringing forth my experience, knowledge, and skills
to the success of the company.
Answer a multi-line phone, routing calls to the appropriate parties
Bilingual, Microsoft Word, electronic medical records,
Medical Records Clerk
February 2006 - October 2013
Valley Medical Associates 01107, Springfield, Massachusetts
Healthcare Services
Maintains patient files and retrieves files for scheduled appointments; files study patient charts;
files all patient data upon receipt of information; initiates records for new patients and creates
computer index; prepares file labels; maintains filing statistics; audits filing sequence. Responds
to requests for medical records; processes letters and reports; answers and directs telephone calls.
Retrieves patient schedules from computer system; distributes lab reports to physicians, and
materials to other departments; requests information from various departments; responds to
correspondence requests. May photocopy records and documents for billing and/or legal
services; sends and receives information via facsimile machine. Keeps supervisor informed of
problems or issues; monitors supplies needed; performs other duties as assigned.
Knowledge of modern office equipment Interpersonal/human relations skills Organizational
skills Telephone etiquette skills Ability to maintain records and files Ability to operate personal
computer Ability to maintain confidentiality Ability to exert physical effort maintaining and
distributing files.
Scanning,Data Entry,EMR,Referrals.,
Receptionist/Secretary
January 2004 - November 2004
You Body Spa Springfield, Massachusetts
Other/Not Classified
Performed all duties of a receptionist such as greeting visitors, answering the phone and
maintaining the necessary files.
Coordinated with the coordinator and director to develop and implement the new projects.
Monitored and reviewed all the voice mail messages and forwarded them accordingly.
Scheduled the meetings for the new clients.
Administered the filing of the document on an everyday basis.
Managed the mailing of letters by putting the correct postage stamp and labeling the envelopes.
Streamlined all the outgoing mail to the mail box.
EDUCATION
High School or equivalent,
September 1999 - June 2003
Putnam Vocational Technical High School Springfield, MA 01109
LANGUAGES
Spanish Intermediate
REFERENCES
Diane Rouleau
Professional
Rebeca Ruiz
Buisness Owner, Before and After
Professional
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